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Customer Ratings & Reviews

Your price for this item is $749.99
The previous price was $899.99

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the quiet operation and user-friendly nature of the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Fresh Spin. Many appreciate its effective cleaning capabilities and spacious capacity. However, some users have expressed concerns about the fast spin cycle, occasional error codes, and wetness of clothes after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 716 reviews
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Start button

    Rated 5 out of 5 stars

    This is a great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the Maytag washing machine model #: MHW5630HW on 3/8/2021 and scgeduled a delivery for 3/11/2021. I received a notification via email the day prior to the delivery and on 3/11/2021, I received the delivery as scheduled. The delivery guys were friendly. They took mearement of the door to make sure that the appliance would fit then brought in the appliance and level it to specification. So far, the washer is performing as expected. It took me a little while to get used to holding the start button for 3 seconds to turn it on. I was looking for a 4.8 cuft but this 4.5 cuft works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Totally Love my Maytag Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love my Maytag Washer! It’s so quite and has a Steamer. Doesn’t leave my clothes wrinkled. It’s so easy to use too! I would highly recommend it to my family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well, Easy to use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent features and easy to use. Cleans clothes well.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Another good Maytag product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this model after my washer went dead after 13 years (also a Maytag). I actually purchased the matching dryer and stacked them. They are both working wonderfully and I couldn’t ask for better machines.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    An absolute nightmare

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the worst washer and dryer set I have ever encountered. First, the panel on the door came broken. It fell off the night we got it. When we had someone come to look at it BB said it was defective. Then, the door locked. With clothes inside. Water sitting inside. This happened Tuesday after installation - not even a full week at this point. The washer would not reset no matter what I did and the clothes were stuck inside in soaking wet water. To make a long story short, there was a lot of back and forth with BB over what to do. I was asked to make an appointment with Maytag for them to come open the door. I called them and made the appointment for that Friday morning. I contacted BB again and they said that they can actually come open the door instead. This was Wednesday. So I set an appointment with them for Friday too. Thursday comes, and I call BB and ask them to confirm no matter what they’d get the clothes out and the door open. The clothes had been in there for 48 hours and were going to mold. They were sitting in still water. They guarantee no matter what they’ll get the clothes out and tell me to cancel with Maytag. This entire time the washer still has not unlocked. I call Maytag, cancel with them. Then Friday comes. Someone comes out and his partner sits in the car while it’s running. He asks if we tried unplugging and all the other usual stuff to reset. I say yes and he goes to the washer to check it out. He’s YouTubing how to open it and then a loud banging and cracking noise comes from the laundry room. He walks out of the room and says he is going to get his partner because he’s dealt with it before and can help. He goes outside and gets in the car and leaves. I go to look at the washer to see he halfway cracked it open. It was scratched up and the plastic cracked and water was slowly leaking from the bottom of the door. It was trickling along the floor. My water heater and furnace are directly next to the washer and dryer. So the water started to run under those appliances. I call BB and demand someone come out or permission to break the door off. I’m slowly mopping the water up and BB refused to help and told me wait for a call back in 24-48 hours. UNBELIEVABLE. I hang up out of frustration and continue cleaning the mess. I grab the washer door to assess what he’d done. When I grabbbed the door it broke open and all the water came rushing out. The BB guy had broken the door and caused leaking water then got in his car and left. No explanation, no heads up. I go to open the door and then all the water rushed out and went underneath the water heater and furnace. I try to close the door and it no longer will close. I can see scratches and dents from when the guy was banging on the door. I wasn’t watching what he was doing, all I was hearing was the noise from the door. I didn’t think I had to watch him considering this is his job. The entire time the door was still locked. Even though the door was broken open. The locked was still on. Water was sitting in the tub. There was close to $600 worth of clothes in that washer. Work clothes, lounge, expensive items. I returned the set and will never buy another Maytag again. They’re supposed to be a tried and true brand. Reliable. Your mother’s mother’s mother had that brand. Yet this was the worst experience I’ve ever had with any appliance or device in my whole life. 2 out of 5 Best Buy people I spoke to over this issue were actually nice and helpful. The other 3 were misinformed, unreliable, and not helpful. Greatly beware this set and honestly BB customer service. This was an awful experience and makes me regret opening a credit line to buy appliances with BB.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    100% worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great front load washer with a decent price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got the washer and dryer last month and this is my 1st front load washer, it does a good job. haven't tried all the features yet, but so far I like it a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Product, Highly Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Great quality. Quiet cycles, easy to use and provides a thorough clean. I absolutely love the matte finish of the black. Overall huge upgrade from last washer & dryer for a better price. Also recommend having Best Buy install. They removed the old washer & dryer, installed the new set and made sure everything was working properly as well as provided a concise overview on how to use.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Perfect delivery

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to give a perfect review to bestbuy from the point of sale to the delivery.. i am very happy with the service. Can’t wait to get more stuff from bestbuy. Thanks to the delivery driver Kevin and his crew for been very knowledgeable and professional .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently completed my matched washer-dryer combo getting the washer and I'm very happy to have swichted to a front load machine. Tha saving of water is a big deal to me and the results are even better than I have before. The price it was a little over than I wanted to spend, but the performance, quality and the results that i get... it was worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag commercial technology

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer ever so smooth easy to use. for those who prioritize durability, affordability, and reliable performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase!! Perfect for Large Families!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new Maytag Washer and Dryer! It’s energy efficient. It’s very easy to use and it’s the perfect size to handle large loads of clothes for my family of 7! This was my first large appliance purchase and couldn’t be more happier!! Thanks Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer we purchased works exceptionally well. I would recommend Best Buy Outlet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased both washer and dryer. Great set to stack

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer for my family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for my familyPerfect size just to write washer capacity everyone in the house it’s happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer machine delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente service, delivery was on time Installation was good no issues with delivery people

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaks and rubber seal is broken Only had it about 15 months

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your Washer. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Quiet
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Some design flaws; installation drama

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are installing this in a closet/cubby situation - instead of traditional side by side set up - make sure you buy a 6' drainage hose to replace the one that comes with the unit. It's not that flexible and it's too short to push the machine into the space and get the drainage hose into the drain before you can no longer reach behind the machine. The machine has worked well so far and is pretty quiet. It seems to decide on its own how long to run a cycle when it's time for rinse/spin. Mine stayed at 00:01:00 time left for several minutes while it kept tossing things about. They were still quite wet when I pulled them out so I did a solo spin cycle and that got them dry enough.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well, Price

    Rated 4 out of 5 stars

    Godzilla is happy with this Maytag washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Godzilla owned a Maytag for ten years and decided to replace it with a newer model. He ordered it from Best Buy because they had it for a good price and the Geek Squad was able to deliver it sooner than one of the big box stores. They did a great job with delivery and installation, and in no time Godzilla was washing clothes in the new washer. He found that they were clean, and since the washer was properly leveled they machine did not wobble too excessively or move across the floor. The king of the monsters was pleased with his purchase. He put on a new, clean shirt and enjoyed the rest of the day.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet
    Cons mentioned:
    Water leakage

    Rated 2 out of 5 stars

    Too much trouble

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a front loader. Didn't think I needed the pedestal, so the first issue was having to squat very low to get the clothes out. Doesn't seem to be a problem with the dryer as it is with the washer. Second issue is the soap dispenser holds water and mildews. I wash about 3 loads a week. If you use it every day you may not have this problem. Third, I purchased June 2022 and Oct 2024 discovered water leaking underneath the washer. Had Best Buy service come out (they are great) and found that the water dispenser was leaking and a bearing went out in the drum. Don't know how long that had been going on. My floor showed signs it had been leaking quite a while. Personally, I don't like the front loader. It was fairly quiet, seemed to wash ok. Not the best. I was hoping for better from Maytag. Won't purchase again.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand