Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1876 Showing 37,501-37,520 of 38,690 reviews
Rated 2 out of 5 stars
Way too expoensive
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Still don't know why this is SO expensive. But its office 365. You kind o have to have it.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
I would recommend this to a friend
Rated 2 out of 5 stars
Was told I needed this, but found that I didn't.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Was told I needed to purchase this, as WIN 10 didn't recognize my own 2010 Office version, but that was not the case.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Microsoft 365.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Its office and Microsoft.. I gave it 2 stars because of that. Also it is "subscription" so for it to work you must renew each year...
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 1 out of 5 stars
RUN, RUN, Run away!!!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had Microsoft (including version 10) products in the past. To be clear-- I'm NOT one of those 'Apple' people trying to 'dis' MS. That said, I've had nothing but issues with MS 10 on this PC ---and don't even get me started on MS EDGE, which has made a true mess of things. DO NOT DOWNLOAD it! I'm going to have to bring this brand new laptop somewhere to get someone to unravel this Microsoft Mess.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Meh
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Not a huge fan of 365, I can see why others might like it. I like the set up of 2013 though, but maybe I'm just being old school
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Love the flexibility and structure of licensing
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I bought my new Lenova Yoga Thinkpad it was time to update to MS Office 2013. The option of licensing this for 1 year was new to me. I chose to try it: the free upgrades and benefits are totally worth it and what I saved on the software I could put toward the new computer. I'm glad I did except we wish we would have purchased the licenses for 5 PCs. instead of for 1. Even though we only have 2 PCs in our house its still cheaper in the long run than purchasing the personal license separetely for 2 people each year.
Outlook 2013 is my only complaint: I've used Outlook since 1992 and I do a lot of economic research. Much of the data comes to me in emails, so in order to save 10 years of data I HAVE to save the Outlook emails and migrate them to the new computer. We had all kinds of trouble doing so and I had to purchase the MS Support access for $149 for 1 year in order to get Outlook 2013 to work: it took me about 3 weeks and lots of answer desk phone calls to get it all to work. Now that I'm using it I have to say as an Outlook User since 1994.....I really don't like the Outlook 2013 version: it is quirky, not intuitive, hard to find functions, each tab page is SO busy its hard to read. They changed some basic function labels so even though I'm a pretty savvy Office user from the IT industry, there are some functions and features I still can't find. If it were not for my years of research I need to preserve I think I would switch email clients.
On the upside I do love the new features in Word, PowerPoint, and Excel that were made in 2013. I'm not using the cloud as we have our own cloud and my Lenova Thinkpad also comes with a cloud, so I have a plethroa of clouds! But this would be a huge benefit for someone who does not have their own cloud.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
I would recommend this to a friend
Rated 5 out of 5 stars
My personal computer
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love Microsoft 365 for my NEW computer. I really enjoy working on my new computer with all the updated software.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this with my new desktop - it is complicated to set up, but it works well.
Open Office offers the same product for free.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Bought this and was unable to use it.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this as a Christmas gift. When we went to load it the activation code was invalid. Spent hours trying to get help form Best Buy and Microsoft ....best advice is to go back to the store of purchase. Very frustrating and I work and go to school so I don’t have time for useless running around!!! I expect what I spend my hard earned money on to work!!!
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
This reviewer received promo considerations or sweepstakes entry for writing a review.
What should have been an easy process, turned into a multiple hour procedure. It's like pulling teeth to get updates.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Never Had Access
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This item never worked for me and was I charged for it. When cancelled it took almost a week to get a refund. Overall I love Microsoft products however this deal was defective to an extinct . When I contacted Best Buy I was told the app was automatically register however it did not work.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
I was not able install easily.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I was not able to install easily had to contact tech support and took about 30 minutes for them to install on my new computer.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Cons mentioned:
Subscription
Rated 1 out of 5 stars
not what i expected
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The salesman neglected to tell me this was for only 1 year. I wanted a permanent solution.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased office 365 .It kept saying card was invalid. I'm so mad it wont let me register what I paid for
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello Demetria,
If your Activation Key isn't working we recommend that you reach out to Best Buy for help getting it replaced.
Best,
Nelson Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 2 out of 5 stars
Good
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I had this for a yer but didnt like tht it completely stopped letting me use my files when it expired.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 2 out of 5 stars
NOT EASY TO INSTALL
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very hard to install. Called the help line they where NO help at all. Could not speak clear English either
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows