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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3085 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers express satisfaction with the low price, good service, and wide coverage of the 5GB/mo Phone Plan. They appreciate the value for money and the convenience of easy activation. However, some users have concerns about signal strength in certain areas and compatibility issues with their devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,085 reviews
  • Pros mentioned:
    Ease of use, Service

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought it twice. Good service. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Calls, Texts and Data all are excellent!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I am getting Mint Mobile prepaid cell phone service for my elderly father and it has been great both the times. Mint uses T-mobile network here in Folsom, CA region and the service has been pretty reliable, voice quality is crystal clear and data speeds are pretty good all with 5G. I do not have any complaints at all and have no hesitation to use them again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works in Brooklyn flawless

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am living in Brooklyn NY now. After years paying hundreds bucks and not getting something special then I wanted to go something cheaper. So far everything is perfect except that 4GB data for a month is nothing unfortunately you can finish it for a day o less. I will probably upgrade to unlimited plan when is this plan finished. Don't worry about the reception or call quality there is no differences with the big boys go get it without thinking this is a steal!!!! pros = everything is great; cons = 4GB is super super low for these days for social media age!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    A great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service at a great price. Easy to setup and working good.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Bang for buck

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very very cheap, just what I needed. Bounces off T-Mobile so the network is pretty nice. Overall great experience

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks so much for dropping by to leave us a review. We're glad to hear you're enjoying our service. mintmobile

  • Rated 4 out of 5 stars

    Mint Moble 15GB/Plan Revue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone using Mint Mobile's 15GB/month Phone Plan for a secondary phone, I would rate it as good. The service provides a decent amount of data each month, which is perfect for my secondary device needs. The three-month duration of the wireless service is also convenient, allowing me to have connectivity without committing to a long-term contract. Mint Mobile's affordable pricing is another positive aspect, as it helps me save money compared to traditional carriers. However, there are a few downsides to consider. The coverage may not be as extensive as some of the major carriers, so there might be occasional dead zones or weak signal areas. Additionally, customer support can be a bit lacking at times, with longer response times. Overall, Mint Mobile's 15GB/month Phone Plan is a good option for a secondary phone, offering a decent amount of data and affordability, but it does have some limitations to be aware of.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Best Deal Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10GB is a terrific amount of data. Coverage is good if you don't go to the boonies. Can't beat the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New User

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth it and much cheaper in-store than on the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth 5G transition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mint uses the T-Mobile network and I was pleasantly surprised to see 5G speeds when I switched my SIM out to a new iPhone 12.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience. I want to win $400

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great store, I'm leaving a review to win $400... Does it work?!))

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At times of high mobile costs, this is a great deal (particularly for tourists/short term users). Speeds are good, ie wherever TMob speeds are good, and installation is easy with most current phones able to auto detect the settings. Able to get 5G easily (though photo attached is at 4G speed).

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never go wrong , 3 months for kids mother in law’s you know she has a cut off line

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good network, great val

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good network, reasonable amount of data, great value. It has a very good app to control your account. Good support service by chat.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Best Buy Employee

    Rated 5 out of 5 stars

    Great T-Mobile based prepaid service

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    T-Mobile NVMO. Great prices, especially if you do a family plan and pay 12 months at a time.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Bought for my kiddo.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Bought for my sons trip to Idaho so we would be able to talk to him in California. Coverege was spotty when he got there. He did a phone restart that seemed to correct the issue. We will know more soon.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hey there, we appreciate you stopping by to leave us a review. Please feel free to give our Care team a call at (800)-683-7392 if you'd like us to look into any service outages. mintmobile

  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Deserves and abused in a while

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it service worked great. I have an old iPhone and just put the chip in and it worked really well.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Good Coverage and Reasonable cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my old iPhone that I gave to my daughter. No complaints, good coverage and reasonable cost.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      YAAAY mintmobile

  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Affordable Best Prepaid Provider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mint have good affordable plans with great network coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better that a plan.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price. I will get another one from Best Buy when my 3-month term is up.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Best service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Easy to set up because Best Buy employees are always on top

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      That's great to hear. Thanks so much for your five-star review, Andrew. mintmobile

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