Customer Ratings & Reviews

The BestBuy membership proved very valueable to have. While renovating my kitchen, I ordered a gas cooktop, switching over from an old electric one. By the time we got around to installing it, we discovered that my gas line was not working. Luckily, I was still within the extended return policy that the membership affords.

They are on point, and saved my wife and I money by not purchasing something we do not need like a trim kit for our GE oven. It comes with all you need to make fit. Lowe's, was terrible service, and tried to sell us the trim kit and we did not need it. That's one of the many reasons we came to get same unit from Best buy. Being installed tomorrow,feel comfortable with the work going to be done.

We purchased this stovetop in March and it is a very nice stovetop. The installation was very easy. The fit was perfect. The stovetop looks awesome. The glasstop is very easy to clean and looks great. It also heats very well. I had to purchase a LP to propane conversion kit since we do not have natural gas. Also i had to purchase from Lowes, a vent adapter pipe, since I had a round pvc coming up from the floor. I would definitely recommend this stovetop.

We are finally get to the kitchen but we getting closer to the Jetson's. Now doors open and close on voice command.. They could have better app for there appliances. Cooks great a little over price but close to restaurant style

This kitchenaid over is so versatile, we love the microwave it heats the food evenly . The oven is also very nice. It is perfect when baking a cake or a meatloaf.

I used the service and it was super fast and efficient, I had to make a return for a faulty product everything was smooth and everyone nice and helpful

all the appliances work very well have no problem best bay customer service is great

I got free installation of my products by buying the protección plan Haven’t used service yet because the products are working great

It's great. Since I already had the membership, don't need to purchase any extra for my stove. It already comes with it, so why not.

The Protection Plan is a much better deal and quickly paid for itself in savings on delivery fees.

Very happy about this program. Assisted us with deliveries and installation.

Had this GE Profile cooktop less than 1 year and it started shutting off. Have to rest the breaker to get it to work again. Called the same week this started and was told by Best Buy I would have to contact GE for service, and if Best Buy responded there would charges and costs to repair. I was total tech when I purchased this but NOW the guarantee has changed and evidently the agreed TotalTech terms have also. I made most of my major purchases with Best Buy in the past because they stood behind the product with the Total Tech Guarantee. But since it’s changed to Total Membership, I’m just as well off to purchase my major items elsewhere.

So glad I got the protection plan! It has paid for a self many times over.

This is what I love about Best Buy and the Geek Squad! - Become a member and your purchases are covered "just in case" - I like having that peace of mind!

We have always had gas cooktops, but this induction cooktop is an absolute game changer. Near instant and accurate heat and it’s so easy to clean the cooktop surface.

The protection plan seems worth it for the peace of mind. You just have to do the math and decide if the coverage makes sense for the price, but overall I think it’s a smart option.

We have many item's that are covered under our protection plan. Computer's, freezer, double oven ect.

Definitely recommend. We buy a lot of electronics and appliances so this was a no brainer. we don't want to have to worry if something goes wrong.

Great product and a great value. I recommend this product.

The 2 year protection plan is worth it, even if its one expensive item that end up needing assistance. Most products have the first year covered by the manufacturer, but second year is not. I had a bad experience with an ice maker that's a lemon. 3 times the manufacturer had to repair in the first year. But by end of second year, the machine again stopped working. Best Buy protection offered a complete replacement and reset the clock on protection plan.