Customer Ratings & Reviews

Always gets the protection plan from the Geek Squad for all our phones

Always purchased geek squad protection on all my device for that piece of mind.

Had a issue with my product and was gald I had the protection, it saved me a lot of money.

Always helpful and great customer service. Work is done in a timely manner.

Great deal!!! Hopefully I won't have to use it, but it's nice knowing you're protected.

This is always a SMART purchase. Better than ur cell phone service coverage.

Good value good protection for your items helpful people easy access

I purchased Geek Squad protection in case I were to crack my Samsung Note 10 screen. I was told that if I cracked my screen, I could get it repaired. Sure enough, a little over a year later I drop my phone and the screen cracks. I take it in to Best Buy to request it be repaired only to be told I have to go through the Rapid Replacement program which involves receiving a refurbished phone and then sending my damaged phone back for a $250 deductible. I told them I wanted to repair the screen, not turn my phone in for a refurb. I was told they don't repair phones. I showed them on their own website where they show they can repair it for $59.99. I was then told that if I wanted to get it repaired, I had to drive it myself 3 hours away to the closest location to do it in person. I asked if Best Buy would mail it for me. I was told no, that's not an option. I asked if I could mail it. I was told that's not an option. The only option is to drive it myself if I want it repaired for $59.99. Otherwise, they force you into paying $250 for a refurbished phone. When it was pitched initially that I could get it repaired at Best Buy. So essentially, I paid $200 for protection that will cost me another $250 to get a refurb due to a cracked screen. So I'd be $450 in, just for a cracked screen. Without Geek Squad protection, I could have had it repaired by a local Samsung Certified repair shop for $250. I wasted $200 on a very poor protection plan that is VERY misleading. The Geek Squad manager also told me that I was the ONLY customer that has ever pushed back on getting a refurb versus getting it repaired. I find that very hard to believe. Why pay $250 for a refurb when the repair is $59.99. I'll never purchase Geek Squad Protection again or recommend it to anyone.

Always get the recommended protection for your device

Better than insurance thru carriers. Phone was replaced with a brand new phone

Well unfortunately I had to use this plan twice in a week. Life is hard sometimes

Haven't had a need to use this protection as of yet. Hoping I won't need it.

if you are on the go then so should your protection!

Service is good however there is room for improvement.

I havent had to use this service yet, but geek squad has always been great to deal with.

Hope it's not needed. Good to know it's there though

Not to crazy about geek squad. I like to take care of the geek stuff myself. But have heard of many of people complaining afterwards and having to use to some i know to finish fixing or fix many issue they didnt take care of. Not worth the money or hassle.

Haven't had to use, but for the price, it is peace of mind should something go wrong.

Haven't had to use, but for the price, it is peace of mind should something go wrong.

I feel this is a better protection plan than cell phone companies offer.