Customer Ratings & Reviews

i love this store, i hope it nevers close, thank you for all your help and kind customer services. my product was delivered on time and i was help by the most awesome people

I normally don't buy service plans due to the reliability of modern technology. But a lot can happen with an expensive palm-sized device besides component failure. With the cost of repairs being so high I consider this level of protection a good value.

Great service till i have to try it first anyways phone is fixed in the future

So far so good. We haven't really had much trouble with my phone but having the Geek Squad as backup is very reassuring. They are there when we need them.

Great for peace of mind, especially on things that will get a lot of wear. Best Buy customer service has always been stellar, that's what keeps me coming back.

Looked nice, didnt have a chance to use it since theres no NFC.

I purchased a phone some time ago and you know I had to get the protection plan

I always purchase the extra Geek Squad protection. Having that piece of mind if anything should go wrong with my tech is definitely worth it.

This phone works but not outstanding. Miss futures like home screen shot cuts.

Nice to have just in case you have that accent you don't plan on having.

I prefer buying my phones and protection plans through Best Buy. Their protection plans seem to cover more than what I would get through Verizon and at a better price. I like that I can pay for 2 years in one payment and receive a discount.

It's great to have a protection plan because Best Buy has covered the phone and fully reimbursed for the paid price.

They helped when mynphone broke and went above and beyond to honor the warranty

Decent protection. Bought it for a new Motorola phone. Phone stopped working and got cash towards a new phone. Problem is it didn't cover the cost the new comparable phone.

Geek Squad is my go-to when I need computer assistance. The protection plan is well-worth the $ expended. I can contact them thru chat or bring in my computer for hands on assistance if that fails. My Surface has benefited from their continued expertise.

Good..deals..replaced..again..this phone have..when..time.. ,jd

Haven't had to use it yet but it's good to have. Was disappointed I wasn't informed that there is a tech plan for the software which is $200 extra

Got this for my son's cell phone. This is his first phone so i wanted the security of having accident protection. It's a bit pricey but cheaper than replacing a phone. If it was cheaper I would get it for more phones.

The agent explained to me why my tablet was slow and offered solutions. Since then my product is performing excellently.

I got the Geek Squad protection for my husbands new Samsung S22 Ultra. We haven't had to use it but it's nice knowing that our investment is protected.