Customer Ratings & Reviews

Although I have not had to use the geek squad insurance yet I feel like $8 a month is more than a great deal in my opinion because I am so clumsy and break phones so easily.

Haven't had to use yet so can't say. Think is a tad too expensive however.

I have never regretted having a geek squad warranty on my cell phones, gives me peace of mind.

I love the Geek Squad Protection plan I've been a big fan of this plan Since the 1st time I got it that was like a long time ago but you can never go wrong with protecting your items

I have not used the coverage for this phone yet, but have used the Geek protection plan on other things I have purchased. I like the coverage and the assistance that I have received.

Great for refunds and repairs in case you do throw it across the room by accident or love flipping stuff and miss a catch.

This Geek Squad Protection Plan saved the day shortly after it was purchased for my husband’s SmartPhone!

It’s alright to have but I they do charge for many things.

I usually do not purchase extended warranties but this one from Geek Squad is a must! Best Buy is very hassle free and will often replace your item without much of a fuss. Geek Squad service is excellent and highly recommended!

This protection gives me peace of mind! Geek squad is worth it.

The GEEK SQUAD agents they are always ahead of the game. They have the best costumer service and they are always there to help.

Perfect just aggravating whenever it expired after 2 years tried to register me again automatically.

Geek squad was very attentive to my repair when I dropped my phone accidently and cracked the corner of the screen.

I was charged over $200 on replacements for broken phones that were supposedly covered under the geek squad protection plan. The second time I went in, I waited over an hour despite making an appointment that I arrived on time for, only to be told that I had to come in the next day because the geek squad representative didn't enter the information correctly and couldn't correct the replacement that day. One of the employees that was helping me had to leave because his shift ended and he told me the replacement was free because the phone being replaced was less than 30 days from receipt, but the next employee told me that this was not possible. I got the sense that this was totally not worth it and that I could have just bought a new phone with the amount I spent on the protection plan and the replacements. The geek squad employees aren't able to repair the phone, all they can do is process replacements.

Cant stress enough the importance of purchasing the geek squad service! They are always polite and quick. No hazzle having to call the warranty and wait long phone calls. Make sure to always buy the extra protection plan!

So far I haven't had the need to use the geek squad protection, but you get a backup battery replacement and your phone fixed within the 1 year of purchasing it so I think its worth it if anything happens to your device.

Bought this for a Gaming PC and phone, so far nothing has gone wrong, but it's nice to have some protection just incase.

Any time I have any technical issues with any thing I buy from Best Buy they help me!!! I can’t live without it

Bought the warranty 2- years free replacement no matter what happens & even if it's stolen or lost !! But you will have to pay a deductible

We heard good things about the Geek Squad, so when I bought a new phone, I didn’t hesitate to buy the service plan. I hope I won’t need to use it, but if I do, I can use it at any Best Buy no matter if I am home or on vacation.