Customer Ratings & Reviews

Infuriating - I drove over 70 miles (each direction) to purchase the in store exchange options for repair and when I needed it, they refused to help. After standing in line for an hour they would not help me in the store. So I had to wait on shipping, then I had to mail back my broken phone. Wouldn't let me drop it off at the geek squad counter (I tried since the return box came without a label). I could go on and on but I have never been impressed with the service and support from Geek Squad. All I got from management was a bunch of excuses. Previous need for help was a screen protector, and the "lifetime " screen protector (over $60) started coming off after a few weeks. Another waste of money and time. Of course when I asked them to replace it, more excuses as to why they couldn't help me.

The agent that helped me was very respectful and answered all my questions and helped me transfer my info to my new phone.

The guys couldn't fix my phone and simply sent me a gift card to buy a new phone! Would recommend!!

I bought Geek squad to be on a safer side coz my boy is a diesel tech & he messed his S20 bad last & I had no warranty.

Nice knowing i have Geek Squad protection and agents are very proffesional

Didnt use it, but bought it just in case...ya know insurance

This plan has saved me several times already. The Geek squad team is amazing and it's definitely worth it.

Wonderful service that you should definitely purchase with an expensive phone purchase. I like knowing I have the Geek Squad for help with anything on my Samsung Note 20 Ultra.

always great to have them on call when you need them!

Haven't had to use yet.but they did answer my questions quickly.

Great to have for any issues in the future and peace of mind as well.

It's insurance. Not a lot to say except I have used it in the past and there were no questions asked..

I think everyone should insure their new phone incase an accident happens with the phone. Its also a reasonable monthly payment.

Always easy to reach. Getting a good service. Very pleasant.

They've always been great. I'm an idiot on my phone.

Geek squad customer service by phone and in person are always very helpfull and always help you with your conserns and questions

I would recommend that they are very helpful with everything that’s going on with the phone data transfer data to fix your phone everything

Excellent service! All the staff is always available to help

I love the option to be able to have such a user friendly platform such as best buy for tech support.

We have used the Geek Squad for other issues in the past. Super polite and always helpful.