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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2441 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,441 reviews
  • Rated 5 out of 5 stars

    faster service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really satisfy with the service fast and good one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protect for the price. I got it for my s23 ultra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They replaced my galaxy z fold 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about Greek service. They respond and work with you .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good any issues I have had before on any geek squad warranty they have always come through

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has my back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have peace of mind knowing that if something ever happened to my new phone, they'd have my back.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    1 year protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone was quickly replaced when it would no longer charge .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mobile extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to repair my phone because the usb port was not charging. The solution that they offered was to replace the phone but i had to make a payment for the replacement. So in this case the extended warranty wasn't really useful for me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Technical Assistance is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad assistance I have received is always great! I shop Best Buy because of the technical services available.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2 Year Complete Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luckily I haven't needed to use this but if I do, I am glad to have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it but well worth the peace of mind ,broke the screen on last phone and wish I would have had this for that phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad offers one of the best in class protection plan. It’s always good to have for valuable items purchased from Bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it for serious damages

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind knowing you have coverage until something goes wrong and you realize your deductible for a small cracks is $200

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for applying my screen protector on my new phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope u can help me with my account something seems off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have never used Geek Squad but would rather e it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never used Geek Squad but have heard so many good things. Especially with everything g it covers. It is definitely a good investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced previous phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to get this phone. Previous LG broke. Great replacement policy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A better value then applecare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easier and faster service and a better price then AppleCare.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought a phone from them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team good customer service specialists open good hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good insurance and peace of mind, would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have. Anything happens to your device and they will replace at no cost or at a low cost depending on your plan.

    I would recommend this to a friend