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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2441 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,441 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heve the best buy membership so this was free ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install my virus protection on my compu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are real helpful I need this protection plan on my phone for the type of job I do

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Chris. Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Fully insured

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windsrful peace of mind remembering i got covered on this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garage door control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well this product does what it says, I haven't had any problems thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insured

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use before but so glad i had it. I encourage all to purchase this for ease of mind. You won't regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Extended Warranty Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service for electronics for extended warranty, even the good products can get defective, it's a must for expensive products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for me I exchange my cellphone and It was super quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been happy with the online support and in person serv. The price is fair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service desk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Service. I have nothing else to say about this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not know I needed appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in line the only person there. 3 employees there. I had a quick question about insurance. Middle aged woman rude. Just kept saying you dont have an appointment we can't help you

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Feel better having a warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the extra warranty on a phone, especially since they are so fragile. Geek Squad can be trusted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to protect your purchases!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great way to protect your purchases. GREK SQUAD is a team of professionals who know what they’re doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Green squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for all of my electronic devices. No problem when it’s time to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So worth it if the phone breaks you just hit a small fee and they send you a new one

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor communication, best buy didn't follow through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this plan along with a new phone, was told explicitly that any replacement or repair would be done in house or I wouldn't of bought it, fast forward to today the camera on said phone quit working. I called support, to verify the steps to get it replaced. was told to schedule an appointment to get it fixed only to get there and find out they couldn't do anything about it except have a replacement mailed to me, which originally I was told would be here in two days, yet I still have zero tracking info, and they cant tell me it either

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    2-Year Accidental Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is amazing safety net just case if something happens to my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has always provided great service, but now because of COVID virus we must make appointment because they don't allow walk in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone replace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy and quicky to request the service.......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tha Geek Squad service was terrific. My cell phone speaker went out and they replaced it with a new one within 3 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super heros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely a must have and they definitely know what they're doing. If you don't already have this, get it now.

    I would recommend this to a friend