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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 127 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers have good things to say about the extended battery life and wireless charging capabilities of the Juice Pack access External Battery Case. Many appreciate its ease of use and the protection it offers for their iPhone XR. However, some customers find the case to be heavy and note that it can get warm during charging. Overall, the positive feedback on battery life and wireless charging outweighs the concerns about weight and heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 127 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice, slim protection with "some" battery support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, sleek, slim design is not much larger than the phone itself and feels good, fits nice in your hand. I know from past experience that the protection offers is great. You will need a separate screen protector. The batter back-up is the only thing I wish was a little better. Of course, I didn't read that much before I bought the product because I had one like this in the past. I just expected the same thing. So, I learned that the external battery here (unlike an older phone model - which was clunkier) only recharges about 35-40%, fine for emergency, but do not expect a full re-charge. So just know that going in, Mophie sacrificed some battery power (size) to keep it slim.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good case for additional battery use.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is heavy but it does give another several hours of battery life if you don’t have time to plug in. Fairly rugged for decent protection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feel, easy to take on and off, charges fine with a docking station. Only concern/complaint, when it charges (my) phone while im in my house and in the 70’s degree temp, it runs warm/hot like if you were to leave your phone in a heated environment. Not sure if its this just *this* case or if others experience same thing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Wireless charging

    Rated 5 out of 5 stars

    Well made .. does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well and I never run out of Battery... Works well on wireless charger when needed .... Easy to hold in my hand and Sleek look...

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    JeffC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the older Mophies and have bought at least 3. This one, however, while more stylish is not as good. The first big issue is that it does not fully charge an iPhone XR. It only charges it up to about 40%. Why not buy a portable juice pack then? Secondly, the powerup is a bit odd. You have to hold the charging button for 3 seconds to activate. However, it is easy to hold and has wireless charging capabilities. Because of the charging limitations, I would look at the more expensive Apple battery pack if I had to do it all over again. This one should not be $99 if it can't fully charge the phone it was made for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Must have for travelling without an outlet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been a savior for travelling on an airplane or car rides without the ability to charge easily. It provides easily over 1-2 fully charged uses. Would highly recommend for the extra battery life if you don't mind a slightly extra bulkier phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless charging

    Rated 5 out of 5 stars

    Great for mobile charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this a couple months ago and it works amazing I love how last it charges my phone. I have a very busy schedule and this is a real life saver. It charges my phone at night while I’m sleep and charges it’s self too. It’s amazing I would really recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless charging

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Held a good charge and charged my phone quickly! Definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A simple charging case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a charging case. Does exactly what it’s called. This one compared to previous models by mophie has its pros and cons. A pro being the access to the lightning port and a con being that it takes a while to turn on. You have to hold the button longer then 3 min

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    This model is slow to recharge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Mophie cases as they are also batteries, but this model is the slowest one I have had in re: to recharging time. Overall, it protects the phone well and I tried using other rechargeable cases, but ultimately came back to Mophie.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 5 out of 5 stars

    I just love my Mophie

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this movie an extra battery pack help me not to worry about running out of juice. It also protects my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for extending battery life

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the morphine for extending my phones battery through out the day. Will add a little weight but well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not how mophies used to be

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mophies used to last forever when u charged your phone, well not anymore. Battery is gone within 45min from 100% charge. Thats out of the box too. However it does bring the phone from 12% to 37% in that time frame so it does buy you time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    It’s good for a year

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one. I had one that lasted a year. I only got it again because it actually a nice case and it it does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great addition to my work phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend to any avid iPhone user that is constantly on it. Awesome battery extender for my work phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks good and is innovative

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing is there was hardly any charge coming from it. Only had capacity for about 25% of the battery in iPhone. It’s still good for someone who just wants a little extra on the go but the price and the heft if it is not really worth it to me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Charger a bit bulkier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying the new iPhone XR charger the only difference from my iPhone 6 Plus is it’s a little bulkier then I would like.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    I recommend this for your iphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a pretty decent battery case and will supply enough backup power in an emergency to your phone .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I do not have to take my phone out of this case while charging as I used to do with other portable mophie external batteries for my previous iPhone 7 plus. Even though this is just a 2000 mAh capacity provides a full recharge to my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent Juice Pack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Juice Pack, easy to use and to set up, good quality and look.

    I would recommend this to a friend
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