Customer Ratings & Reviews

Membership saves a little Including delivery and installation

The washer and dryer I purchased full-filled my needs and expectations. The dimensions and options are perfect for my laundry area. The customer service and knowledgeable salesperson made purchasing large appliances “quick and easy”!

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I had an awesome experience in store and at home delivery. Everyone was professional and gave top tier service

The discounts provided make up for the price of the membership.

Great bene fits and perks with BB membership. Also, when you purchase something and if it goes on sale AFTER you have purchased you are credited the difference on the new sale price.

Will be very useful when I need it. I fixed my cell phone with it so far.

So far all deliveries were on time, setups were well. Great plan to have. Going to have them come out and balance the LG stove. Plan covers all my purchases.

We had the Best experience. The staff attended to us was very courteous and quick in providing services. She answered all our queries patiently and resolved the Tax exemption issue. We had purchased the Apple Macbook Pro M3, along with Office 365 family plan and were extremely satisfied with the purchase! The Macbook worked perfectly and was truly a bargain compared to prices we had seen in other retailers!

Because this was the 2nd time happened recently from my shopping experience with Best Buy through Memorial Day 2025 through 4th of July 2025. As a customer from my side to review the entire process of purchasing & delivery & installation cooperation with, There were many issues: 1, different departments or teams inside Best Buy were not cooperative enough to take care of what exactly their customers needs. I would say that Nobody cared about it. 2, Outside of Best Buy to cooperate with its delivery & installation contractors / partners, they made the big mistake and let the installers came to my house waiting for the delivery item coming many hours later. As a customer I did see it in advance and was trying to reach Best Buy In Home customer service team to switch both schedules prior 1 day. Unfortunately either team in Best Buy nobody paid attention to it and let the bad things happening ~ end up they just told me that I have the choice to do returns & refunds ~ but who cares about I took my day off from my work and was waiting for the delivery and installation of new appliance to cook the meal for my entire family!! You know why ~ who’s the most loser? - Best Buy! Because as a customer I’ll never come back to shop from Best Buy again. I’m afraid of it ~ remember that I already had two times bad experience from Best Buy. 3, I made more than 10 times phone calls with different customer service lines and communicated with 2+ chat platforms throughout Best Buy at the day during the above process(In Home Service team, Geek Squad team, General Customer Service Service Team), each time either online chat or phone call they ask me to give them “my name, phone number, email address, physical address”, I remind them there are a lot of FRAUD threads through online and phone calls right now, they should review & get feedback to the management team to improve Best Bay customer service policy in order to protect customers privacy and put it on the calendar in priority immediately. Unfortunately nobody cared about it!!

So far the deals, including early access to Black Friday/ Cyber Monday, have closed to paid for themselves and I've only had it a couple months. Definitely recommend if you're doing some upgrading of home appliances (big and small) and tech.

I recommend this membership, because you will easily make up for its cost with the rewards savings, and all the other perks available. I used it for one year, and renewed again. Recommended.

The membership is a good idea and saved me money on my first purchase, which was a dish washer. However, although I have continued to keep it active, I have not used it again. We have not needed products from Best Buy. When I do need to purchase another Beat Buy product, I will be glad to have the membership.

This membership has helped me get deals I didn’t even know existed . Saved me money and worry about anything with my purchases.

Membership is easy to get and seems to be a great value, enjoy the promotional deals and the customer service support is phenomenal!

I love signing up for memberships and getting extra rewards. However, not sure what I'm getting at the moment! Either way, I'm sure its a good thing. So here's to more savings!

I walked in needing a laptop for school and work walked out with just that the Best Buy employee helped me a lot with explaining to me about all the different types of computers she had she recommended great ones and gave me the opportunity to pick for myself also helped me getting discounts with signing up for the membership who doesn’t love discounts I enjoyed my trip to Best Buy in Irving Texas definitely going back the holidays are here. !

After getting the subscription, I got discounts which paid for my subscription fees! Must have for anyone looking to make a purchase

perferred customers for a price I value, customer care agent worked the problem and directed me to fair replacement am happy with. agent was grease on the wheel*

The installation was excellent. The tv was good. The delivery was great