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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 67 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the Nighthawk Mid/High-Split 32 x 8 DOCSIS 3.1 Cable Modem's performance and ease of setup. Many appreciate the straightforward installation process and the modem's reliable functionality. Positive feedback highlights the user-friendly experience, including the simple setup and intuitive app. The modem's ability to improve internet speed and provide a stable connection is frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 67 reviews
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    New and improved replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Arris went out after a lightning strike near my home. The Netgear modem has been reliable so far and allows me to upgrade my service to the one gig internet speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good update

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old modem stopped being supported by Spectrum and would eventually start to drop the signal. I picked this model up as it's supported, and the signal has been perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome speed uploads increased fro 50 Mbps to 350 uploads comcast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    BUY IT !!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased S34 thinking it was going to be better!! Arris S34 lasted 30 days, constantly overheated, dropped signal and would not keep a profile. Returned and got this one… ZERO ISSUES. This modem runs my planned speeds and has been flawless !! BUY IT !!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 5 out of 5 stars

    Well Made netgear modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really nice looking modem.It runs cooler than my other modem.The other one was a netgear modem.I like the extra Ethernet port on it.It future proofs me,and I noticed my internet connection is faster with less latency.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great purchase! Faster Internet speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem works great with my Spectrum Internet service and the setup was easy. Great item! Upgraded from a Netgear CM1000 which was working good, but definitely would recommend to others who are looking to take advantage of faster Internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    dont let comcast blame the equipment

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 8 months now no problems so i would say this is a good cable modem . comcast tried to blame the low speed 200 Mbps on netgear but the tech at netgear proved to me by the report it was comcast not the cable modem. so comcast had to do some tweeking on there end blaming the equipment not there stuff for the low speed so the internet tech had to fix after a few nightmares they did and still getting 1000 Mbps after comcast did there thing .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Netgear Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding performance, Lighting speed, Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Netgear modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to connect to Xfinity service and immediately boosted the speed by 80% over my old modem. Has been working well for over two months.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One of the BEST!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem replaced my Spectrum’s modem. It works seemingly well with our EERO WIFI 6 mesh system. I have not reset this modem since purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Seamless In-Store Upgrade: Perfect Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely thrilled with my in-store experience! I needed to replace a modem that was no longer supported, and the staff made the process effortless. They helped me find exactly what I needed, answered all my questions, and the checkout was quick. The new modem works perfectly—much faster and more reliable than my old one. I highly recommend making your tech purchases here.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased speeds by A LOT, we would still be stuck at 150mbps if we didn’t switch to this. Set up wasn’t the easiest either due to xfinity acting up or just bad luck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy to set up with the instructors in the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a Motorola modem I had for 15yrs. It was great and kept me running with no issues. However it was time to upgrade and this modem is so much faster. Currently I have it paired with a nighthawk WiFi 6 router so far no issue and setup was a breeze with the Xfinity app.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    easy to install, errorless performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first connected it, the modem automatically brought up a web page by my service provider (Spectrum), which allowed me to register it without having to call technical support. Since then, this modem has not had any drops; it works flawlessly. I recommend it without reservation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works super well, customer service is great. Looked through yhe reviews before purchasing and it seems like the bad reviews are from the ignorant ppl that didn’t do research on how to actually use the modem rather than renting from an ISP. Works absolutely amazing with the ORBI wifi 7 router. No complaints at all other than having to configure the network myself which is great because you can control everything yourself

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product has helped me improve streaming………..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    H. Francis

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and actually seemed to update current equipment in my apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    works fine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to assemble and put to use immediately. works well

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Easy set up and works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new modem is great. We got new router and satellites at the same time. Easy set up and the WiFi now is super fast. WiFi 7 on our tech that is capable is great. Know need for the name brands or more expensive brands that will do the same

    I would recommend this to a friend
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