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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 74 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers have good things to say about the Nighthawk Mid/High-Split 32 x 8 DOCSIS 3.1 Cable Modem. Many users report satisfaction with its overall performance, noting that it works as expected. Several customers have also highlighted significant speed improvements after installation, and some have experienced enhanced connectivity, with noticeably faster WiFi speeds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 74 reviews
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    New and improved replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Arris went out after a lightning strike near my home. The Netgear modem has been reliable so far and allows me to upgrade my service to the one gig internet speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear Nighthawk CM 2500

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upped my internet speed and the modem I had was not capable of handling the faster speed. I was offered 4 different modems to choose from and chose the Netgear NightHawk CM 2500. Glad I did, no buffering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good update

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old modem stopped being supported by Spectrum and would eventually start to drop the signal. I picked this model up as it's supported, and the signal has been perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome speed uploads increased fro 50 Mbps to 350 uploads comcast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    BUY IT !!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased S34 thinking it was going to be better!! Arris S34 lasted 30 days, constantly overheated, dropped signal and would not keep a profile. Returned and got this one… ZERO ISSUES. This modem runs my planned speeds and has been flawless !! BUY IT !!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 5 out of 5 stars

    Well Made netgear modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really nice looking modem.It runs cooler than my other modem.The other one was a netgear modem.I like the extra Ethernet port on it.It future proofs me,and I noticed my internet connection is faster with less latency.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great purchase! Faster Internet speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem works great with my Spectrum Internet service and the setup was easy. Great item! Upgraded from a Netgear CM1000 which was working good, but definitely would recommend to others who are looking to take advantage of faster Internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a Motorola modem I had for 15yrs. It was great and kept me running with no issues. However it was time to upgrade and this modem is so much faster. Currently I have it paired with a nighthawk WiFi 6 router so far no issue and setup was a breeze with the Xfinity app.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simple and quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From opening the box to setting everything up took less then 5 mins. Everything was smooth sailing. No hassle whatsoever. Our internet is way much faster with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    dont let comcast blame the equipment

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 8 months now no problems so i would say this is a good cable modem . comcast tried to blame the low speed 200 Mbps on netgear but the tech at netgear proved to me by the report it was comcast not the cable modem. so comcast had to do some tweeking on there end blaming the equipment not there stuff for the low speed so the internet tech had to fix after a few nightmares they did and still getting 1000 Mbps after comcast did there thing .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Don't listen to Comcast

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get Modem, Comcast would prefer for you to use theirs, don't unless you like having outages on weekly. The speed is differently there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Netgear Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding performance, Lighting speed, Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Netgear modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to connect to Xfinity service and immediately boosted the speed by 80% over my old modem. Has been working well for over two months.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Seamless In-Store Upgrade: Perfect Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely thrilled with my in-store experience! I needed to replace a modem that was no longer supported, and the staff made the process effortless. They helped me find exactly what I needed, answered all my questions, and the checkout was quick. The new modem works perfectly—much faster and more reliable than my old one. I highly recommend making your tech purchases here.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Netgear Nighthawk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're very happy with our modem purchase. It got us back online with no hassles. The connection is better than our old one. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One of the BEST!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem replaced my Spectrum’s modem. It works seemingly well with our EERO WIFI 6 mesh system. I have not reset this modem since purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased speeds by A LOT, we would still be stuck at 150mbps if we didn’t switch to this. Set up wasn’t the easiest either due to xfinity acting up or just bad luck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for use with up to 1 gig if your service provider is cox. It has 2 gig capability, but cox wont let you use it. They make you rent their equipment. So make sure to check with you provider about compatibility before buying. Other than that im extremely happy with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great choice for speed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem provides the speed and reliability we need for our daily online work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wifi router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and setup. Took about half hour. Works great

    I would recommend this to a friend
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