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Customer Ratings & Reviews

Your price for this item is $163.99
The comparable value price is $179.99

Customer reviews

Rating 4.6 out of 5 stars with 209 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the DualBrew Hot & Iced Coffee Maker for its ability to produce high-quality coffee quickly and easily. They particularly appreciate its versatility, allowing them to brew both K-cups and 12-cup batches. The ease of cleaning and intuitive design are also frequently praised. Overall, users express great satisfaction with this coffee maker's performance and convenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 209 reviews
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Great coffee maker!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this thing will make K Cups and regular brewed coffee, plus coffee over ice. I haven't made any coffee over ice yet, but I'm sure I will when the weather warms up. I bought some reusable K Cups and that works great, too! Also, it makes coffee super fast and I'm super happy with it. It's a major improvement over the percolator that I was using before and got burned by pretty bad.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Better than Keurig machines

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and quiet. Much quicker and makes a better kcup than our keuirg. Has all the features we wanted as a replacement. Easy to fill water container and sleek design.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    No trabaja bien

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never worked well, since I bought it, I had trouble making the right coffee size, and I always said I had to clean it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jesus,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your coffee maker did not work well. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great coffee maker for us. Sometimes we need a big pot of coffee and sometimes just a quick cup on the go and this is the perfect coffeemaker to switch back and forth very easily.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Love that it works with K cups

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great looking coffee maker that comes with an interchangeble piece to use the K cups at the top for brewing. Wish that it made the little Ninja beep that my air fryer and Ninja soda thing make but just an aesthetic. Love that it has a delay setting for coffee ready to go as soon as you start your day!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ninja coffee maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome coffee maker as well as my cake accessibility awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and easy coffee maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get coffee maker easy and fast highly recommend for anybody that what's fast coffee

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice and easy to use!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and very convenient to use! It keeps your coffee warm for few hours as well

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very disapointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it was functioning properly, it was a great machine. However the cleaning cycle takes 75 minutes, you need vinegar, and you can't skip it and make coffee and clean it later. It will not work in any capacity until you clean it. I have had mine less than a year and it is not overheating, mangling the K cups and producing less coffee than it should it all the settings. I am getting like a tiny amount of coffee from the 18 oz setting. I have other Ninja products that work great so not sure if this one just tries to do too much or I got a lemon.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      We appreciate you taking the time to share your feedback about your Ninja DualBrew. We apologize for the problems you faced with cleaning cycle and the amount of coffee produced. Based on the circumstances, to ensure your Ninja operates as it should, we invite you to contact our team at 1-800-365-0135, where we will be pleased to help you.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Great coffee maker !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee maker love it so far ! Just make sure to keep it clean and dry inside the brewing space it gets wet and can get nasty if you dont clean it .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Trash coffee pot.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The coffee pot is clogged internally and no longer pumps water into the boiler inside. Ive only had it 1 year. It’s not something I would recommend

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi AlexB,

      Thank you for sharing your feedback about the Ninja DualBrew Coffee Maker. We’re sorry to hear that the coffee maker stopped functioning properly after a year, and we understand how disappointing this must be.

      While this isn’t the experience we want for our customers, our Customer Service team is here to help. It’s possible that a thorough cleaning or descaling process could resolve the issue, as mineral buildup can sometimes impact performance over time. Please reach out to us at 1-800-365-0135, and we’ll assist with troubleshooting or exploring warranty options if applicable.

      Your satisfaction is important to us, and we’d like the opportunity to make this right. Thank you for choosing Ninja, and we hope to resolve this for you quickly.

      Kind regards,
      Ninja Kitchen

  • Rated 2 out of 5 stars

    No

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfect for a month or so now the water doesn't get hot.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Coffee quality, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to use. The cold brew function works great and uses less water. It makes great coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this coffee maker for around 6 months now and I would recommend it. It works well, brews and keeps the coffee hot, and I love being able to swap to brewing k cups. My only real complaint it the mechanism to open the lid where you put the grounds/k cups feels like you have to break it to open it. Any time guests stay over if they wake up first they all give up on trying to make coffee because it seems like you’re doing something wrong, it’s kind of crazy for this priced coffee maker. Other than that it’s been great and have had no issues

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Delicious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best coffee maker we have owned. Very easy to use, clean, and makes delicious drinks.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Beyond impressed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve gone through a lot of coffee makers. Keurigs, nepresso, standard coffee makers. This one so far has been the absolute best. Being able to go from making a pot of coffee and choosing the amount when I want more than just a cup or if I’m having coffee with my husband to being able to switch It over and just add an adapter and use my choice of k-cups and make a single cup is great. It’s easy to clean. The heating/ warming after brew is fantastic. Even if this one would break down I would go out and buy another just because this one has been so convenient and gives a quality cup.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Simplest complicated coffee maker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get pretty confused with how to run the average coffee maker but this is easy enough for me to figure out. Well thought out. It has all the features I wanted to use and they are easy enough I actually use them.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Versatile Coffee Maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a fan of Ninja products which is why I chose this brand. This is not a push start and go type of coffee maker. There are a lot of options to select first to help customize to your taste, and a couple of accessories needed to switch between k-cups and drip functions, but using trial and error you'll get the hang after a couple of brews. It brews fast whether you're making a pot or a k-cup. I'm not a fan of the iced coffee and that function seems redundant as you could make it without having a dedicated option for it. Love the convenient scoop that easily attaches to the side, otherwise it would become one more item to get lost in my junk drawer. Have been using this coffee maker for a month now and I'm pretty happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection plan is a hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this coffee pot. It has been the best one we've ever had. We purchased it in June of 2024. In that amount of time it has alerted us to clean it once. Of all days, Christmas morning, it developed a clog and alerted us. The cleaning process would not complete. Just tons of sputtering. My problem is with the protection plan we chose to add at the time of purchase. After spending 40 minutes on the phone, I now have an appointment to carry the coffee pot into my nearest store. Problem is I can't get there today, so we will go days without a coffee pot. Not even sure if I will leave with one. Extremely inconvenient. I recommend cleaning it on a schedule so this doesn't happen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    A Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good coffee maker. This is our 2nd one and it is smaller than the first 12 cup maker was. But the coffee maker does the job

    I would recommend this to a friend
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