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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 63 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the 360 Standard + Utilities Ultimate antivirus software, highlighting its strong performance and comprehensive protection features. The inclusion of a VPN, password manager, and dark web monitoring are also well-received. Users appreciate the software's ease of use, quick installation, and the added value of cloud backup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 63 reviews
  • Rated 2 out of 5 stars

    Utilities Ultimate & 360 Conflict

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Norton Utilities Ultimate to clean all the clutters, fixed the broken registry keys and turned off some of the apps that slowed down my computer. Afterward, I ran Norton 360 and it found that nothing had been cleaned or fixed. I did it several times and still the same. So I don't know if the Utilities Ultimate did what it was supposed to do or not. Utilities Ultimate said it's clean & 360 said it's not.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Pros mentioned:
    Dark web monitoring, Ease of use, Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Protects your device and information!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consider myself a tech and have always thought I would be smart enough to prevent my computer from getting any malware from malicious websites or emails but it happened! I am very careful when I browse the web and open up emails. I tend to just delete anything that I do not recognize or did not solicit myself. Anyway.. long story longer, one day a website kind of hijacked my calendar and contacts on my Mac! Wild! I never thought my MacBook would be able to get hijacked by a website. So I decided I'd give Norton 360 a shot and install it onto my MacBook for some peace of mind.The fact that it comes with a year of VPN service is an added bonus! VPNs are very helpful for preventing websites from tracking you and stealing your personal and financial information. It was very quick and easy to install on Mac OS. It is lightweight and does bog down my system resources. The VPN is very easy to set up and turn on and off. One thing to mention though, is that if you plan on using this with Mac OS, you'll have to kind of dig into your system security settings to allow the software access. If you are a longtime Mac User, you already know about this. It runs in the background without slowing down my M1 MacBook Pro at all. My Mac runs just as fast as the day I first booted it up even with Norton scanning my files. The subscription comes with a year of dark web monitoring. 10 GB of cloud storage, and a password manager if you would like to have a place to store all your passwords safely. All in All, I think the Norton 360 standard plan is a great value. It provides many security services to keep you and your information safe online. You can never be too careful these days. You and I know that there is people trying to scam and steal our information every day!

    I would recommend this to a friend
  • Pros mentioned:
    Dark web monitoring, Performance, Vpn
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Security Suite!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t been a Symantec/Norton/NortonLifeLock user in quite some time. Over the last 30+ years they’ve certainly had some ups and downs. The good news is that the current version of Norton 360 is a solid winner. Gone are the days of security software bogging down a system – Norton 360 had minimal impact on my system performance and according to online resources, does a pretty great job at malware detection. An added benefit with this package is that it also includes Norton Utilities. This suite includes a nice list of added value with a “no-log” VPN, dark web monitoring, 10Gb of secure storage, PC cleanup, application accelerator and Drivescrubber – a utility for permanently erasing sensitive data from your computer. I find the number of alerts generally irritating – whether advertising for other Norton products, features or service messages. By no means is Norton the worst either. I’ve used other comparable products with far more, but even so, I don’t like being advertised with constant add-ons and upsells. Overall, the whole suite is a top performer. If you plan to go with the added security of a 3rd party security package you won’t be disappointed in the 2022 iteration of Norton 360.

    I would recommend this to a friend
  • Pros mentioned:
    Dark web monitoring, Ease of use, Protection
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Ridiculously Easy Setup, Not so Great VPN

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing the software and using it really couldn't be easier. It's honestly one of the simplest setups I've done on any software. While being able to get started quick is great, how it works once its installed is what really matters. One big pro with this software is that it comes with just about every security option you could need. From standard malware protection, to dark web monitoring, a VPN and more. As far as overall protection for your computer, Norton continues to provide the same standard of protection as it always has, although some of it may be redundant with what most OSs already provide. It still definitely gives you a bit more peace of mind and control. The dark web monitoring is interesting as well. Within a couple minutes of getting everything setup I already got an alert about one of my email addresses being found on the dark web. I'll admit it was a scary alert to get, but it wasn't anything I didn't already know about as the email address was one that was involved in a data leak where the hacked company had alerted all of its users to. And the info tied to it wasn't anything overly sensitive. Neither of those features however are the reason I wanted to get this software. It's the VPN that I really wanted, and for a specific reason and use. That use being that I was going on a 2 week road trip where the first week I'd be working remote out of my RV. To do so I already got a mobile hotspot to use from my company, but I was required to get my own VPN. I've now completed that week of work and unfortunately have to say the Norton VPN didn't work at all for me. Install and enabling/disabling it is about as easy as it gets, but when it was enabled, I may as well not even had a hotspot. It's known that you sacrifice some data speed when going through a VPN, but it was so slow that trying to do just about anything online ended up with timeout errors. I tried to use it at various times throughout the week and every time I was forced to disable it. Luckily, I was able to figure something out to allow me to actually work, but it wasn't anything to do with this Norton Software. At least it still does what its supposed to when it comes to protecting my laptop in other ways, but since the VPN is what I really needed I won't be renewing my subscription after the included year.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi! We're extremely sorry to hear about the issues you are facing with Norton Secure VPN. You might expect a small loss in speed when connecting to any VPN service due to the software having to encrypt every packet of data. However, we would like to collect more details about this issue and help you to get it sorted. Could you please connect with our support team here www.norton.com/support. Alternatively, you can connect with our official social support Channel -Twitter at https://twitter.com/messages/Nortonsupport or on Facebook at https://m.me/norton Symantec

  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    360 Standard with Norton Utilities Ultimate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the **360 Standard with Norton Utilities Ultimate Antivirus** and I couldn't be more pleased with my decision! This comprehensive package provides everything I need for complete online security. The software includes top-tier **antivirus protection**, **internet security**, and a **VPN**, all of which are essential in today's digital world. What really stands out is the **Norton Utilities Ultimate** feature, which has helped optimize the performance of my devices. It's easy to use, and my computer has been running faster and smoother since I installed it. The VPN gives me peace of mind when browsing, knowing my data is protected from prying eyes. This software works seamlessly across **Android, Mac OS, Windows, and Apple iOS**, so I can rest assured that all my devices are safe and secure. The **1-year subscription** is great value for the price, especially for the level of protection and additional features you get. Overall, I’m extremely satisfied with my purchase from Best Buy! The download and installation process was quick and easy, and I’m confident my devices are well protected. Highly recommend this product for anyone looking to safeguard their personal data!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. WOW - thank you for calling out the features you love! We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Excellent Protection with Norton 360 Standard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Standard is an outstanding security solution. It offers real-time threat protection, an easy-to-use Secure VPN, a reliable password manager, and automatic PC Cloud Backup. The installation is simple, and the interface is intuitive. With its comprehensive features and reliable performance, Norton 360 Standard ensures my devices are always safe and secure. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Miss Kate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am very happy with my Norton Utilities Ultimate. It has cleaned out a lot of junk from my computer. Which I needed because it was running a little slow.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Miss Kate,
      Thanks for sharing your experience! It’s great to hear Norton Utilities Ultimate is helping speed things up by clearing out unnecessary files. A smoother-running computer can make a big difference, and it sounds like this tool is doing just that for you. Glad you’re happy with it so far! norton_us

  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    CHEAPER AT BB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CHEAPER THAN AT NORTON RENEWAL OR NORTON WEBSITE EASY TO USE VPN IS GREAT

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Norton is the go to for PC protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ii have been using Norton for years and have always been satisfied with their PC protection and optimization products. Recently my older PC was sluggish . After running Ultimate it is running so much faster. The dashboard is simple and easy to navigate. I also like the child protection when running the 360 standard. I recommend this for your day to day protection.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Satisfied, would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with this product. Two in one, protects and cleans. No issue with it.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    Norton - 360 Standard + Utilities Ultimate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton has been in this kind of business for very long time. Consistency is a good thing.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback, DDVV!
      You’re absolutely right—consistency is a big strength for Norton. Having been in the cybersecurity space for so long, Norton has built a reputation for reliability and comprehensive protection. Features like antivirus, VPN, scam protection, and identity monitoring make it a solid choice for users who want an all-in-one solution backed by years of experience. norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great protection and tune-up for my PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Norton product - protection and tune-up for my PC. All in 1.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integrates well together and is able to clean a lot of unnecessary files.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing, Megan! It’s great to hear that Norton 360 Standard paired with Utilities Ultimate is working well for you. The integration between security features and system optimization tools is a big advantage—keeping your device safe while also cleaning up unnecessary files for better performance. norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it supposed to, so far no issue other then if you already have Norton 360 installed on your pc , its such a hassle removing old one and replacing the new one ..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    I would say it nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brave to Norton developers i guess they've 60% from your device and they fixed issues on your device data without the device owner. It amazing ⭐⭐⭐⭐⭐

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cant go wrong with Norton’s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I moved out of California to Colorado last month, I needed to do my taxes and my pc I bought at best buys back in 2012. It was infected and best buys had Norton’s on sale. As old is my computer is Norton’s got my computer cleaned up and is running 10x better then before. :D

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning buyer. Good security. Worth the money recommended.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Mouaffak,
      Thank you for coming back and sharing your experience! We’re so glad to hear Norton 360 Standard + Utilities Ultimate continues to deliver strong security and value for you. Your recommendation means a lot, and we appreciate your trust in the product. Here’s to continued peace of mind online! norton_us

  • Rated 5 out of 5 stars

    Norton utilities and 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a Norton user for years and trust their programs. Needed to get some assistance and their chat room helped out a lot.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for being a loyal Norton user! We're so glad to hear our support team was able to help you out — the chat room is a great resource when you need quick assistance. Thanks again for sharing your experience! norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy-to-Use Software

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used these products before, and both have worked very well. Highly recommended!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Great antivirious

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again Nortan does great with thiis 2 in 1 budle deal. Works great. Great price

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

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