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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 188 reviews

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85%
would recommend
to a friend

Customers are saying

Customers admire AntiVirus Plus for its great protection, ease of use, and antivirus capabilities. Many appreciate the price and performance, while others find the password manager useful and the installation process straightforward. Some customers have experienced issues with downloading the software, while others mention concerns about speed and the auto-renewal process. Overall, the positive aspects of the software seem to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 188 reviews
  • Rated 5 out of 5 stars

    Norton can’t go wrong with it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is the best in my opinion so I had to buy it for my new PC! I wouldn’t choose another company but Norton.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your thoughts, Angel! It’s awesome to hear that Norton is your go-to choice for protecting your new PC. Norton AntiVirus Plus is a solid option for single-device protection, and the added features like Smart Firewall and PC Cloud Backup make it more than just antivirus—it’s a full security suite for everyday use. norton_us

  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Antivirus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope this does it's job. It is what the salesman recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very good antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very helpful my laptop is now very safe thanks

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download, works well, great pricing and doesn’t slow down computer

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Performance, Protection

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protect my laptop from virus. It work pretty good.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Took over my computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Anti Virus took over my computer. My start page is different which I had it set up the way I wanted it. After down loading the electronic version it changed alot of thinks. I think its eliminating all of the Viruses,spam and other bad stuff. I had another brand before and of course it mentioned it was a lot better so I bought it. I will see how it does as time goes on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Robust and Prine Antivirus Program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton antivirus plus does everything it’s built to do. It even doesn’t slow down your PC like other bloated antivirus programs. Yes, it doesn’t have all the bells and whistles of the more loaded antivirus programs but it covers all the important bases.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience! It’s great to hear that Norton AntiVirus Plus is delivering on its core promise without slowing down your PC—that’s a big win for performance-conscious users. You make an excellent point about the trade-off between simplicity and extra features. For many people, covering the essentials like real-time protection, scam prevention, and a smart firewall is exactly what they need for peace of mind.
      If you ever decide you want more advanced tools—like a VPN, dark web monitoring, or parental controls—Norton 360 plans might be worth exploring. But for a single device and solid protection, AntiVirus Plus sounds like it’s hitting the sweet spot for you. norton_us

  • Pros mentioned:
    Antivirus, Ease of use

    Rated 5 out of 5 stars

    does a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have no problem with this software its great for what its designed for works great. i can protect info that is personal, for my kids also. i would tell everyone i know to buy this product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    my experience with norton

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is amazing. it works like it is supposed to work

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi PleazeMcgee,
      Thanks for sharing your experience! We’re glad to hear Norton AntiVirus Plus is working just as expected and giving you the protection you need. It’s great to know it’s been a reliable solution for you. Appreciate your feedback! norton_us

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Auto renewal

    Rated 4 out of 5 stars

    watch auto renewr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    God product, easy to load but beware, product will auto renew at a much higher price. Turning off auto renewal requires some time effort

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Download

    Rated 4 out of 5 stars

    Needs a little help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well once installed, but required help from best buy customer service to download. Purchase alone did not trigger a code until customer service junpstarted the process.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past 15 years I have used Norton as my security for my laptop. I would definitely recommend the Program for use on personal computers at home and even some businesses use.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Pros mentioned:
    Performance, Protection

    Rated 5 out of 5 stars

    You need it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton antivirus never disappoint you. I feel safa browsing the internet now, i love the tools and the link verification add on. Also isn't too heavy for the memory and processor, doesn't affect the performance of your device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Price

    Rated 5 out of 5 stars

    Antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't bog down computer. Great value and run automatically in the background.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Norton AntiVirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, easy to install. Affordable antivirus

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Value, Easy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides much needed protection to keep your computer protected from nasty malware and viruses.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Norton Anti virus package is Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and great product. Very much satisfied for its security features. Great offer from Best Buy!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Anitha,
      Thank you for sharing your feedback! We’re thrilled to hear that you’re very satisfied with Norton AntiVirus Plus and its security features. It’s great to know the product meets your expectations and that you found the Best Buy offer valuable. norton_us

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very usefull product easy to install at low cost easy to buy online.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I am a Norton for many years and never had a problem. But, I had to try the other brand. Nothing but trouble. Back to Norton now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an excellent product, consistently helping keep my PC safe.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Anon,
      Thank you for sharing your experience! We’re glad to hear Norton AntiVirus Plus is consistently keeping your PC safe. With features like scam protection, Smart Firewall, and cloud backup, it’s designed to provide reliable security and peace of mind. norton_us

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