Customer Ratings & Reviews
- Model:
- 77-62466
- SKU:
- 6386990
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the protection, fit, and ease of use that the Commuter Series Case for Apple iPhone 11 provides. Many customers also appreciate the case quality, price, grip, weight, and design. Some customers mention the bulkiness of the case, while others have noted issues with the charging port and screen protector.
This summary was generated by AI based on customer reviews.
Fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is not good at all. I will probably return it bc the case is to loose.
No, I would not recommend this to a friendBad fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit iPhone 11. It was recommended by the staff. No option on color
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Mikel! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Doesn’t fit the phone model that it states
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case states that it fits an iPhone 11, but when we got home and tried to put the case on it was way too small. I don’t know what happened during manufacturing, but I do not recommend buying this case for an iPhone 11.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! It's odd to hear that your case isn't fitting your iPhone 11, because this case was designed to fit that device perfectly. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, especially if The phone is for a kid.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, especially if The phone is for a kid.
I would recommend this to a friendHorrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rating for best buy not case they wouldn’t let me exhange or refund it since it was a gift
No, I would not recommend this to a friendBad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was opened and disappointed with the product is doesn’t fit right
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are confident the original place of purchase can assist you with this situation. Once you are enjoying your case, please do not hesitate to reach out with any questions or warranty needs that arise.
I hate these cases
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer otter boxes if im going to buy a 1k iphone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Alex! We are always looking to improve our products with each iteration thanks to feedback like yours! If you are having trouble with your product, please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Sent me the incorrect case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say this was a good case since box had the wrong case in it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry that you experienced an issue. We would encourage you to follow up with the original place of purchase as they would be best equipped to assist you with this issue. Should any further questions or issues arise, please feel free to reach out to our Customer Service Team as we are always happy to help!
- Pros mentioned:Protection
Too slick and harrowing hold on to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box is very slick and hard to hold on to. I gave it 2 stars because it is built well for protection… and it is a good thing for when it slips out of hand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you've had some trouble keeping a handle on your iPhone while using the Commuter Series case to help keep it safe from harm. As one of our more streamlined options, we opted for the smooth outer finish in order to aid in the retrieval of one's device from pockets and such. You might find our Defender Series more to your liking, as that model has an outer synthetic rubber slipcover!
https://www.bestbuy.com/site/otterbox-defender-pro-series-case-for-apple-iphone-11-xr-black/6361890.p?skuId=6361890
Best,
OtterBox Customer Service Team
Phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having a new screen protector and case I dropped my phone and chipped and cracked screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Commuter Series case for your iPhone 11/XR. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Gary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the experience. Waited weeks for this product to only find out you canceled the order
No, I would not recommend this to a friendIphones are trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is out of date by several years compared to Android phones
No, I would not recommend this to a friendWorst return policy ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst store ever to try and return something. If it’s past 2 weeks and you didn’t buy the insurance no happening!
I would recommend this to a friendFeels like cheap plastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually buy defender cases. This thing is trash in comparison. I plan on returning it. Very disappointing especially at the price point.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the disappointment with your Commuter Series case! We'd love to get some more detailed feedback about your experience. Feel free to reach out to our Customer Service Team through the link below, so we can pass your thoughts along to our design team.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Do not buy!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money; it is a very cheap piece of crap!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MDA1,
What's going on with the OtterBox Commuter Series that has you feeling so down on the case? We'd love a chance to see what might be done to help turn things around, so feel free to ping our friendly Otters at 1-855-688-7269 and we'll go from there.
Best,
OtterBox Customer Service Team
Too heavy and bulky
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy and bulky . Will buy a different kind that’s less heavy. Need something lighter
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you didn't love that Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While our Symmetry Series case is around the same size, we'd suggest checking it out to see if you like it any more than this one. Give us a ring at 1-855-688-7269 if you have any questions about that protection option.
Best,
OtterBox Customer Service Team
No dimensions in sales pages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to return since wrong size will not buy from this web site again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry some wires got crossed during the purchase of Commuter Series case.
We'd like to point you in the right direction. Please feel free to give us a call at 1-855-688-7269 and we'd be happy to help you find a case that works perfectly for you!
Best,
OtterBox Customer Service Team
Rubber stretched out after only a few days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box use to be a good product cheaply made anymore.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mikey,
We're bummed to hear you're feeling as though this Commuter Series case is going down the path to reduced quality. This wasn't our intention at all. It may not look like much, but we put forth every effort, to ensure this case will provide some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, give us a call at 1-855-688-7269 and we'd be happy to boost your confidence!
Warmly,
OtterBox Customer Service Team
Did not fit phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit phone Did not fit phone Did not fit phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ygod,
We're so sorry things aren't quite sitting right with this Commuter Series case! This is strange because this case was specifically designed to fit the iPhone 11 seamlessly. Do you possibly have a different model phone? Or were you sent the wrong case? Nonetheless, we'd love to learn more about your situation so we can figure out the best way to help. Give us a call at 1-855-688-7269 and we'll get you back on track to stellar security!
Warmly,
obcst