Customer Ratings & Reviews
- Model:
- 77-62466
- SKU:
- 6386990
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the Commuter Series Case for Apple® iPhone® 11, highlighting its great protection, perfect fit, and ease of use. Many appreciate the case quality, reasonable price, and comfortable grip. Some customers mention the bulkiness of the case, while others have noted issues with the charging port and screen protector.
This summary was generated by AI based on customer reviews.
Great cámara and great case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s always a great pleasure to buy things at best buy
I would recommend this to a friendDon’t buy it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like this case, not protective at all. Spend a little bit more and get the Defender case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Hannah,
We're so sorry about this. We understand this case isn't for everyone. If you're looking for something different, please feel free to check out the Defender Series case on our official OtterBox website. In the meantime, if you have any other questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to chat.
Sincerely,
obcst
Fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is not good at all. I will probably return it bc the case is to loose.
No, I would not recommend this to a friendBad customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ordered my outer box to a Best Buy all the way in Minnesota. I live in Virginia. I had to literally get a refund BECAUSE THEY MESSED UP . Ridiculous!!!!
I would recommend this to a friendOtter box.. no show!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d love to write a review.. IF I ever receive it!!!!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are confident that the original place of purchase can assist you with any shipping issues experienced with your order. Once you are enjoying your case, please reach out to our CS Team by phone or via chat, and we are happy to help with any questions that may arise.
Doesn’t fit the phone model that it states
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case states that it fits an iPhone 11, but when we got home and tried to put the case on it was way too small. I don’t know what happened during manufacturing, but I do not recommend buying this case for an iPhone 11.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! It's odd to hear that your case isn't fitting your iPhone 11, because this case was designed to fit that device perfectly. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, especially if The phone is for a kid.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, especially if The phone is for a kid.
I would recommend this to a friend- Pros mentioned:Protection
Too slick and harrowing hold on to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box is very slick and hard to hold on to. I gave it 2 stars because it is built well for protection… and it is a good thing for when it slips out of hand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you've had some trouble keeping a handle on your iPhone while using the Commuter Series case to help keep it safe from harm. As one of our more streamlined options, we opted for the smooth outer finish in order to aid in the retrieval of one's device from pockets and such. You might find our Defender Series more to your liking, as that model has an outer synthetic rubber slipcover!
https://www.bestbuy.com/site/otterbox-defender-pro-series-case-for-apple-iphone-11-xr-black/6361890.p?skuId=6361890
Best,
OtterBox Customer Service Team
Bad fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit iPhone 11. It was recommended by the staff. No option on color
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Mikel! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rating for best buy not case they wouldn’t let me exhange or refund it since it was a gift
No, I would not recommend this to a friendBad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was opened and disappointed with the product is doesn’t fit right
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are confident the original place of purchase can assist you with this situation. Once you are enjoying your case, please do not hesitate to reach out with any questions or warranty needs that arise.
Sent me the incorrect case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say this was a good case since box had the wrong case in it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry that you experienced an issue. We would encourage you to follow up with the original place of purchase as they would be best equipped to assist you with this issue. Should any further questions or issues arise, please feel free to reach out to our Customer Service Team as we are always happy to help!
I hate these cases
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer otter boxes if im going to buy a 1k iphone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Alex! We are always looking to improve our products with each iteration thanks to feedback like yours! If you are having trouble with your product, please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Gary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the experience. Waited weeks for this product to only find out you canceled the order
No, I would not recommend this to a friendPhone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having a new screen protector and case I dropped my phone and chipped and cracked screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Commuter Series case for your iPhone 11/XR. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Iphones are trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is out of date by several years compared to Android phones
No, I would not recommend this to a friendWorst return policy ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst store ever to try and return something. If it’s past 2 weeks and you didn’t buy the insurance no happening!
I would recommend this to a friendFeels like cheap plastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually buy defender cases. This thing is trash in comparison. I plan on returning it. Very disappointing especially at the price point.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the disappointment with your Commuter Series case! We'd love to get some more detailed feedback about your experience. Feel free to reach out to our Customer Service Team through the link below, so we can pass your thoughts along to our design team.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Do not buy!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money; it is a very cheap piece of crap!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MDA1,
What's going on with the OtterBox Commuter Series that has you feeling so down on the case? We'd love a chance to see what might be done to help turn things around, so feel free to ping our friendly Otters at 1-855-688-7269 and we'll go from there.
Best,
OtterBox Customer Service Team