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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 18 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are pleased with the Defender Pro Series for Google Pixel 9/9 Pro, praising its protective qualities. They feel it is a worthwhile investment to safeguard their expensive phones, especially considering the damage their previous phones have sustained. Customers also appreciate the substantial build of the case, which provides excellent protection for their devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-18 of 18 reviews
  • Rated 5 out of 5 stars

    Tough Case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, not horribly bulky, but still bigger than most slim cases. No issues to report. It's a tough case which is what I wanted

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Defender Pro Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my husband's new Google pixel 9 pro. It's the only holster case for his phone. The case itself is very substantial for protection; but the holster is a clip in and he would prefer a slide in style.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protective Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Defender is the best protective case you can buy. The price definitely reflects it but it's worth the money for what you get. My only complaint is the Pixel 9 Pro gets very hot while charging in the case and causes it to charge a lot slower. That's not a knock against Otterbox but the phone itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case in the world

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case in the entire world. I've been buying the defender series since the iphone 4 and not one time has any thing bad happened to a phone it was on. I am so bad about dropping my phone and it protects the phone flawlessly. Plus the lifetime warranty is a godsend. Even if a little flap breaks off they will send you a replacement part. Some people say they are a tad bulky but I couldn't even imagine buying a phone and not using one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good case.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an OtterBox Defender case. It appears to offer lots of protection for a pricey phone. It goes together well. I don't really need the clip cover piece. I hope I never have to test how good this case really is. I can't imagine ever not using a case like this for my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extremely durable.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a sturdy and strong case. It has a frame that goes around the front of your phone that locks it in with the cover. My only very minor complaint is that it is super grippy so its can be a small inconvenience putting your phone in your pocket. But the grip is also a good thing. Your phone will def. be safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox at it's best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is just as good as the older otterboxes, just a bit slimmer in my opinion. I liked that it has the hard plastic and then the rubber around it. I had to get it in store because I needed a case that day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item across the board.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case quite durable and kept my phone very safe and Unbroken so huge five stars for me. I only had one issue with it which is when I would need to take off to get to my memory card or anything it was a bit difficult to do that but completely worth it considering my phone is in one piece.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection for your expensive phone, An investment that will definitely keep you from spending more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid case so far. purchased two

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased this because magbak still hasnt made a pixel 9 pro case and i needed a quality alternative. its been great tbh but the magbak case had magnets and would stick to my fridge and i miss that. i purchased one for myself and one for my brother using best buy card rewards so they were cheap too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great case. It protects my phone from the elements

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor build quality/quality control

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor build quality. There is a large gap between the phone and the plastic case that causes the phone to move around in the case and make a rattle noise. On top of that, I would assume this gap would impact the shock/drop protection that the case offers. I have exchanged the case for the another one, and the new one had the exact same problem. This seems to be a quality control issue on the manufacturing end. Going through the manufacturing results in useless warranty claims that charge you for shipping. Very poor customer service. I will not be using this brand to protect my devices going forward.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case strong and durable can take your mind off due to the strength of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit, trusted manufacturer. Highly recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd give it five stars if it had a sliding camera cover.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Defender saves the day

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used OtterBox Defenders for all of my phones since I discovered them. I have yet to have a dropped phone crack or break

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added Insurance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must considering the condition of my last phone. I think the phone must have thought I hated it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My back camera got cracked with this on and has to get it fixed

    I would recommend this to a friend
  • Customer reviews from otterbox.com

    User rating, 2.9 out of 5 stars with 7 reviews on otterbox.com.

    See all otterbox.com reviews
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