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OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 3997 reviews

96%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    Not as bulky as I thought it's going to be, great

    Posted
    Cegovic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While Commuter series is considered to be their “slimmer” version, Defender series adds some noticeable bulk with a full wrap around protection, but it’s too bad. Either way, it’s a price to pay for an ultimate protection – and that’s exactly what you are going to get! Starting with an inner interlocking PC shell you have a built-in screen protector and also another thin layer of shock absorbent material inside of that shell. A built-in screen protector is film based and has a cutout for home button. The assembly of inner plastic case was a huge improvement over the previous Defender cases where tabs are a lot easier now to interlock and pull apart. On top of that, you have another silicone shock absorption layer placed over the PC shell. That piece adds another layer of shock protection and also significantly improves a grip. Also, you don’t have to worry anymore about your phone sliding off the surface when placed face up. Of course, facing down you also have a considerable amount of front lip to keep it off the surface. Just keep in mind this is just a film screen protector where any direct impact will not protect your display. For that you will need a tempered glass protector, but with Defender you can only use a thin tempered glass to fit inside of the inner shell. Just like with a Commuter, Defender has micro usb and headphone ports covered and protected from any dirt and dust. Also, volume and power buttons are covered and have a nice tactile response when pressed. The rest of the ports have precise cutouts and perfect alignment. The only issue which still remains is micro-usb port opening being limited by plastic guards of the inner shell that allow only use of an average or narrow charging connectors. It’s probably not going to be an issue for majority, but I do have to acknowledge that some micro-usb cables with a larger connector might not fit. Last but not least, Otterbox also comes with a belt-clip holster which allows you to carry your Defender case attached to the belt. Belt-clip holster will come especially handy when you spend a lot of time outdoors. The Defender case fits inside of the holster both face in and face out. Typically for extra protection you would want to keep it face in, but there is also an advantage to place it face out since a belt clip locks in open position and doubles as a kickstand to place your S6 in landscape orientation to watch a movie or to play a video, etc.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Quality has slipped significantly

    Posted
    JHern
    • My Best Buy® MemberMember

    I initially bought one of these Defender cases when I bought my Galaxy S7 phone at a verizon store. It appeared to be the same great case as the two units I used for my LG G4 and one used on a Galaxy S4. However, my enthusiasm quickly faded when I realized that the fit of the screen protector was not flush with the phone's screen. The resulting fit issue caused decreased screen sensitivity and persistent missed taps. I also did not like the unpleasant sensation of actually feeling the screen protector moving with each input. Another issue I have with the case is the sides of the frame make it difficult to swipe down on the top menu of the phone. I read about people who removed the screen protector with success on past otterboxes. I tried this method and it was not a satisfactory solution. I ended up with a worse fit between the top frame and the back section of the inner case. I contacted Otterbox about this via online form a week ago, but have not received a reply. Since then, I read a a review stating that the fit issue is not the same with all units. Hoping that this was true, I foolishly bought another Otterbox Defender from Best Buy today. I was disappointed to find that this case has the same issues. It is difficult for me to understand how this case can have so many good reviews. Perhaps the latest units have had a slip in QC. This is a premium priced case and should not have worse quality than the $15 cases you can get on other sites.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi JHern,

      Thanks for being a fan of our products over the years! We’re sorry that the Defender for the Galaxy S7 is giving you screen sensitivity issues. We’re not sure which online form you used to reach out to us but we apologize for not getting back to you. We do not recommend altering the case as it can diminish the protective qualities and technically may void the warranty.

      We want to assure you that what you are going through is not typical and we truly want to help out. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get to the bottom of this strange screen protector issue.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    UNRIVALED comfort & protection!

    Posted
    TH00PERMAN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The last 6 cases for my phones have been the Defender series, for SO many reasons. I test and review many cases and other tech/devices, and I have to say hands down that these cases are the TOUGHEST, most DURABLE, and STILL the most comfortable cases I've ever used. I literally recommend them to everyone vigorously. There are MANY other cases that APPEAR or CLAIM to work just the same, with the dual layer protection and all, but my Defender cases are never taken off or even damaged, as the construction is so thought out. I could go on, but you get the picture. Built in screen protection, padding inside inner hard shell, hard shell CLIPS AND LOCKS together, then the outer shock protection layer even covers it all AND clips around the previous layers clips, ENSURING that it will NEVER fall out of the case. On top of that, it comes with a very protective hard shell holster with a strong but compact clip (even rotates to wear it any way on belt, etc.), but it also can hold the phone so that it protects the entire front of the screen OR the back, where the camera or the screen is now ULTIMATELY protected. I will be ano Ottorbox customer for life. HOPE THIS HELPS!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great tough phone case

    Posted
    HappyUser
    • Verified PurchaserVerified Purchase

    I had been searching for a case for my Galaxy S7 phone. I had found the phone sometimes felt slick & would easily slip in my hand. I wanted a case that would give me a good grip on the phone & would protect it. While searching the web I came across this case about 1/2 off on Best Buy's web site. I checked it out on the Otterbox web site & was impressed with what I saw, so I immediately ordered it for pick up in the store. I received notification that it was available at the store a day before it was scheduled to be, so I was really happy about that. I got the case home & immediately got it on my phone. This was made easy by watching the video on the Otterbox web site. I was VERY happy with the feel of the case. The rubberized side and back made for a sure grip of the phone. I like the fact that the holster is designed to hold the phone with the phone facing either way. The clip on the holster can be locked into a position allowing it to be used as a kick stand to hold the phone in a good viewing position when placed on a flat surface. I experienced a couple of instances where I failed to get the phone properly locked into the holster. The first time this occurred the phone fell to the ground as I was getting out of my car. The case made a satisfying "thunk" sound as the phone hit the asphalt & I could immediately tell the phone was unharmed. The case protected the phone as advertised. In fact there wasn't even a mark on the case. I've had the case for a month & I am VERY happy with it. It makes the phone slightly bulkier, but the great grip & protection is well worth it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Otter Box

    Posted
    DFSA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had one on my g5, G6 and my G7 the older ones were good but prone to the belt holder breaking in different places depending on the model phone. this one was much better and lasted 3 or 4 years. it finally broke a lower ear off the belt clip while I was in the car. I do not know how it broke, whether it caught on the seat belt or something, or broke when I removed the phone in the car. All I know is it broke, and the box was WELL out of warrantee. It was old enough that it was frayed around the camera hole but still working great!!! I have dropped my phone off roofs onto concrete, off the tops of ladders, and many other hard drops and it took it all as well as protected my phone. If you break phones for a living - get an otterbox. They have a one year full warrantee no matter how you break it, and I have only used their warrantee one time... On my G6 - the plastic molding had a bubble that resulted in an ear breakage. Drawback - it makes your phone BIG. Turns you G7 slim phone into a larger, fatter version of itself, but MAN - it protects the heck out of it!!!! Even with the case, I can still slide it into my front shirt pocket. (sans belt clip, of course)

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey DFSA,

      Thank you for being such a longtime fan and friend of OtterBox! We apologize that you've had some bad luck with belt clips, and we're here to help. Please note for future reference that our policy is actually a limited lifetime warranty. This means that as long as we still have the appropriate parts in stock, we will be more than happy to continue replacing it for you in the event of any damage. Feel free to contact our friendly Otters at 1-855-688-7269 with any future questions or warranty needs that you may have going forward!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    I have always trusted OtterBox products..

    Posted
    Dodgeramin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have always trusted OtterBox products for my cell phones. I have seen other peoples phones after dropping them with other brand of cases and its never good. I have dropped my phones several times over the years and not once have I ever cracked a screen. Even after getting mad at some of my older phones because they were outdated and didn't work right and chunking them across the room into the wall the phones still didn't break. So that shows you how good these cases really are. I have never had any issues with sensitivity on the touch screen part. Its a little pain to have to take them apart when it gets any dirt or dust underneath the screen but a small price to pay for overall protection of your expensive phone. The only reason I did not give 5 stars is because after about a month of use where the charger and headphone snaps are, the rubber cover starts to stretch at those points. This causes the rubber cover to get lose and eventually will split over time and it also starts to get where they wont stay snapped into place. At this point I just cut off the snaps because they get in the way when trying to snap the phone in my belt holster. You can also contact OtterBox's Customer Service and have them send you a new cover under the warranty and that process is a small pain as well but better than buying a new one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, Strong Pink S7 Case - Down one star for cost

    Posted
    marcusblade
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you are afraid to drop and break your phone, get this case and you will have no more fears. There is good reason why Otter-box is the leader in the cell phone case market. The defender case is a little more bulky than other cases on the market, but it protects your phone so well that the little bit of added bulk makes it worth it. I've purchased a defender case for any phone I've had and have yet to be let down by it, and trust me I've dropped my phone many many times. The case fits my hands well, no accidental button presses unlike when I do not have a case on it. The only gripes I have about the case are that sometimes the phone runs hotter when in hotter weather and that the rubber outer shell will sometimes stretch , which isn't particularly in fault of anyone but myself. Great case with a built in screen protector, I can't say enough good things about this case compared to the many others that have saturated the market place. Scared to break your pretty new smart phone? Buy this case and be as rough with the phone as you want and believe me, you soon will also be praising the Otter-box defender case . This case is a little expensive at Best Buy compare to on-line retailers.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing for an Otterbox

    Posted
    Jess

    I have had the otterbox defender series for every phone I have had since the iPhone 4s. Up until now, I had been highly impressed with the case. My two previous phone had been dropped multiple times and banged up over the years that I had them, yet they never sustained any damage. I purchased this case less than a month ago about a week or two after I purchased my new Galaxy S7 (on Black Friday). I have the same issue as others with debris getting under screen protector, which isn't a big deal as I can remove the case and clean it every so often. However, when I removed my case today to clean my screen I noticed that the entire back of my new S7 is shattered. I have never broken phone since the first smart phone I purchased and I am highly disappointed that this phone is BRAND NEW and already broken. I will be purchasing a new case from a different company that will hopefully protect my phone better. The worst part about this is that I have not dropped my phone at all during the time that I have had it. The glass shards are inside the case so I know that the case was on the phone when it shattered. It makes me wonder how many others will end up with shattered phones from this case.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Jess,

      We are truly sorry that your Galaxy S7 sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Gr8 Protection, Bad Design

    Posted
    JonW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my 2nd Otterbox Defender for 2 of my Samsung Galaxy phones. The protection of the case is Gr8. Had my 1st phone in the Case and it was run over by a car. The ONLY damage was a shattered glass screen protector (no damage to the actual screen). This was an easy fix and nothing wrong with phone. The only reason it doesn't get 5 stars is because of the redesign of the charging port cover. If the phone is in the clip case, phone screen facing out, you have to remove it from the clip to open the charging port. Another issue I have is the fact that the cover opens towards the front of the phone thereby stretching the Silicone. My previous Defender case opened towards the back of the phone and didn't have a problem for 2 years. I've had this case for 2 MONTHS and the silicone is already stretched and loose. VERY poor design!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Protects well - Bulky and poor touch response

    Posted
    Wookie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this to protect my brand new Galaxy s7. It is a rugged case that will do just that. I particularly like that the back has enough grip to prevent the phone from sliding when on an slope (useful if you want to watch a video) The case also comes with a detachable belt clip and plastic screen protector. Unfortunately there are 3 glaring issues with the case. 1) The screen protector is slightly smaller then the screen and it is hard to get to the corners of the screen when trying to drag and drop or access the settings from the quick panel. It also shows wear after only a few weeks and is difficult to clean. 2) The ports for charging and headphones have a plastic flap that will put pressure on the cord at an angle that could dislodge or hurt the device or input. I could see this hurting the phones ability to charge by loosening the jack over time. 3) The case adds an awkward amount of bulk and weight to the phone which not only affects the aesthetics but also the ease of putting it in your pocket. The phone case certainly protects the phone well and that is it's main purpose so I give it an Average score.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Owned others quality suffers

    Posted
    Mick
    • Verified PurchaserVerified Purchase

    First I have a Defender case for my old Galaxy S4 and one for my Ipad. Both work great so naturally when I got my S7 I got another one. This one, the screen protector didn't make contact with the screen making it hard to type or finger scroll. Totally unlike my others. I bought online so took it back to the store. They had me try another one they had on the shelf. Took it home and it was the same exact thing. So I called Otterbox and told them the problem, they said maybe BestBuy got a bad batch? They can do a claim if I pay shipping which they didn't recommend since I just bought this one. So I returned it and now ordered a Lifeproof case. Shame as I always used Otterbox but reading other reviews a lot of people seem to experience the same problem. The case would have been perfect except for screen protector not flush with the screen. Hopefully if you buy you get a good one.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Mick,

      We're so sorry to hear that your most recent experience with the Galaxy S7 Defender series didn't exactly have the happy ending that we expected! It sounds like that screen shield might have been sitting a little higher above the phone display than we typically prefer, which can sometimes be the result of misalignment. We might suggest re-installing the case and applying the screen protector first, making sure everything is lined up properly. If you continue to experience issues and change your mind about the warranty, please feel welcome to call our friendly representatives at 1-855-688-7269. They'll always do what they can to help out! OtterBox

  • Rating: 5 out of 5 stars

    Excellent protection

    Posted
    themoviefan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have bought otter boxes for any phone that I owned they were available for, and they have saved my phones many times. I buy the Defender models, because they have dual protection and a sturdy holder. They feature a hard plastic case, which includes a plastic screen protector all in one. The second is a rubber case that fits tightly, and it fits into a ridge in the front of the plastic case to provide a tight seal and streamline looks. The rubber back provides great shock absorption, and the front of the case comes above the phone screen so there is no contact with the actual phone if the user drops it on a flat surface. I have dropped my phone on cement steps with no damage. The Defender series also comes with a sturdy holder that keeps the phone securely on your belt, yet easy to release with one finger. The case has the ability to be either vertical or horizontal, and the user can also use it as a stand to be able to watch video without having to hold the phone. The warranty is also superb, and they are very accomodating. I highly recommend this product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Can take a hit

    Posted
    Animekid117
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this case because I have a rather rough track record with phones. I have dropped my phone many times and I can say that if it were not for my otterbox I would have gone through three or four different phones. I recently broke my other otterbox but only barely and that was after it dropping from waist height many times due to my careless handling. Whether if I was at work, at the shooting range, out in the desert rock crawling or some other thing that involves me being moving a lot this case has been rock solid. Now I did mention that I damaged mine but it was only a small crack in the inner plastic case but I decided to buy a new one just because I didn't want to take the chance of me breaking my $700 phone. The case still works and it was great but I think the best part is that it broke falling down a flight of stairs onto a tile floor and only got a small crack, that is some fine protection. These cases have served me well on all of my smartphones and I will continue to buy them for as long as I have phones that do not meet military standards.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Protection

    Posted
    Paraglidicted
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have purchased two of these so far. With my very active lifestyle, my phone would normally not survive for very long. This case functions as advertised, and adds more shock resistance then similar products. The only down side I have found is in entering or leaving a vehicle. The plastic clip is not designed to support the weight of a full grown adult, and so it snaps pretty quickly if you get caught on the seat, or on a door jam. Even without the belt clip, the phone is well protected. As a paraglider pilot, I am concerned about losing my phone at altitude. The case, fits nicely in my flight deck, and keeps my phone securely fastened. Even in less than smooth landings. (Not that I have many of those) :D I would suggest this for anyone who is active, even if not airborne.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good drop protection, terrible screen protector

    Posted
    CSU2008
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I always heard the otterbox defender was the most rugged case. It does seem durable but I noticed a few flaws. First and most important, it is advertised as "dust proof". The integrated screen protector does not adhere to the screen, so within a week there was quite a bit of dust underneath it. The dust got in around the home button on my Galaxy S7. As the screen is the user interface this is a huge problem. Like many other people I cut out the screen protector and bought an aftermarket one that adheres to the screen. I wish otterbox would provide a stick on type as the provided one is absolutely worthless. There was a slight bump on the back of the plastic case which appeared to identify the manufacture date. However, with this in place the phone would rock a little bit instead of being perfectly flat on the table. I cut this off with a knife and problem solved, just wish their internal QA/QC had fixed this. The holster is nice to have though and the rest of the case is as I expected.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Can't go wrong with the Defender

    Posted
    bridaw
    • My Best Buy® MemberMember

    I've used this style case on many different devices for many years. Several generations of iPod touches, several iphones, a galaxy S5 and now S7. I've finally decided to not use a screen protector (mostly due to the slight curve at the edge of the S7) but there is no way I can go without a case. Phones are so thin and slippery these days I need to have a case just to maintain my grip. I haven't managed to drop my S7 but over the years the other devices have been dropped and remained undamaged thanks to this case. This case is compatible with wireless charging on the S7 using the Samsung fast charge wireless charger but personally I'd rather just plug my phone in for 30 minutes. I considered other Android phones and there were several reasons I went with the S7 in the end but I must admit one reason I had a hard time going with less popular phones is because there wasn't a Defender case available for the phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Clunky but protects well

    Posted
    bigchao
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have used Defender cases on my last 3 Galaxy phones. I have dropped them many times, accidentally thrown them across the room, etc --> it has always provided great protection. To be fair, I'm not slamming them down nor am I dropping them from great heights, but for any regular person, this case should protect very well. My only "complaint" is that it's bulky, but that's what adds to the protection. My understanding is that the "Commuter" cases are more for looks, less for protection. The rubber on my first case for the S3 began to get too soft and loose. The S5 case kept it's shape for the full 2 years I used it. The newest one on the S7 has worked well so far. The only other thing is that dust and debris get through the little holes for the home button and ear piece very easily. I have to take the phone out every couple of weeks to wipe it down. Otherwise, it protects very well!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    OtterBox Defender

    Posted
    Ho11
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The OtterBox Defender Series Case provides multiple layers of protection: Outer layer absorbs impact from drops and bumps. Two-piece internal shell snaps around your phone while foam pads add cushioning. Built-in screen protector guards against scratches and smudges. Rubber tabs block dust and dirt from entering the charging port, headphone jack and volume controlsIncluded holster/belt stand offers even more screen protection for when you're on the go. This OtterBox case is as functional as it is rugged. You maintain full access to features and controls, including buttons, microphone, camera and flash. Bought this case at the same time I did my new S7, and it hasn't been out of it since, except for the very occasional cleaning. Have always used Otterbox Defenders on all my phones, and this is the best one yet! I love the new extra foam padding around the frame of the screen protector.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Not too bulking and works great!

    Posted
    BigBoiTGA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros: *Not too bulking, but I have big hands and the Galaxy S7 is pretty darn thin. *Very secure *Belt clip doubles as a stand, perfect for setting up when watching shows/movies/videos for hands free watching *Screen protector doesn't interfere with touch sensitivity *Extra water protection at charging and headphone ports on top of the water protection already built into the device Cons: *Screen protector covers areas that you touch only, so the front facing camera isn't covered or speaker for hands on phone calls; this allows dust/dirt/hair to get trapped under screen protector *Clips are so secure that it's difficult to remove to clean any dust/dirt/hair that gets trapped under screen protector *Rubber around case has some causes phone to grip to the inside of your pocket when not using the provided belt clip/phone holder

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Defends, but wears out fast

    Posted
    SpicyNikki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The plastic case itself it very durable, and holds the phone well. There is a small recess near the top due to a slight curved design that builds up dirt. I have dropped my phone only 2 times, but both were from chest level. One time on tile floor, and the other on a fresh non-skid deck of a ship (google it). Both incidents no damage was done to my phone. The screen protector gathers dust, lint, etc under it and it comes apart easily to clean. The thing that annoys me most is the, I am assuming, silicone sleeve that covers the plastic case. While using headphones, or a charge cable the silicone wears, stretches, and eventually don't go back in place the way it should. I got this in April and by mid of July I needed another sleeve (still haven't got one). I will probably get a commuter case next instead of the defender.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi SpicyNikki,

      Thanks for your feedback! We are glad that this Defender is taking care of your Galaxy S7. We’re sorry that the silicone slip cover is getting a bit stretched out. Thankfully we can easily replace that through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will get a new warranty replacement lined up in practically no time at all!

      Cheers,
      OtterBox Customer Service Team otterbox