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Overall Customer Rating

96%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 3009 Reviews

    • Brand Response

      OtterBox Customer Support 

      October 20, 2016

      Hi dizad,

      We are sorry that the screen protector on this Defender case was interfering with your touchscreen experience. This is understandably disappointing and not at all typical. We would have been happy to have remedied this unfortunate situation. We truly hope that this one abnormal experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give us a call at 1-855-688-7269.

      Sincerely,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      October 21, 2016

      Hi JH8700,

      We are sorry that this Defender is giving you some trouble and that it is a bit too bulky for your comfort level. Perhaps you would be more interested in the Commuter or Symmetry case. They are both slimmer that the Defender and offer great protection. Check out the links below for more information on those OtterBox cases.

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-black/4914700.p?id=bb4914700&skuId=4914700

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-black/4914508.p?skuId=4914508

      Of course, if you want to stick with the Defender, we can easily replace your damaged case through our warranty. Simply call our friendly Otters at 1-855-688-7269, and we will be happy to assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      May 26, 2016

      Hi pojoe,

      We are sorry that this Defender is not fitting as well as it should. This is strange because our cases are designed to work seamlessly with their device. We would like to get some more details about what is going on so that we can try and help out. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to assist in any way that we can.

      Best,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      April 22, 2016

      Hi Lvl40Hunter,

      Thanks for the feedback! We’re glad that the Defender is, for the most part, working out. We are a little concerned about the loose silicone and screen protector. Those should be pretty tight. Feel free to give our helpful Otters at 1-855-419-7417, and we will be happy to resolve those issues through our warrant.

      Best,
      OtterBox Customer Service Team otterbox