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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4217 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the Defender Series Case's protection, fit, and ease of use, with many praising its durability and how well it fits the phone. They also appreciate the case's grip and find the price reasonable. However, customers are negative about the screen protector and some find the case bulky and heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 4,217 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am very happy with phone case, provides the extra protection needed

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great for Butterfingers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for prevent accidents and the person who sits his/her phone anywhere...

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sleek case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is as advertised. Looks good and keeps my phone safe. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Gift for Mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom loved this, she always drops her phone and has always loved this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Safest way to protect phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second OtterBox and I know my phone is safe from drops and collisions.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    GREAT PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case protects the all glass phone very well. Drops and bangs, no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box delivered as promised. Clumsy with my phone and need true protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this case!!!! His phone looks brand new still!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Early Wear and Tear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say that the phone case does it's job. We have not had one scratch or chip on the phone, however we have had this phone for almost 2 months and there's already significant wear and tear on the back of the phone case. Majorly consisting of rips and peeling of the rubbery back. This phone case belongs to my 15 y/o niece and she is not a rough houser. She's very careful with her belongings, so It must be the quality of the phone case.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Jess,

      Although we are glad that this Defender case is doing its job and taking care of your niece’s Galaxy S7, we’re sorry that it has seen better days. We fully understand why this is disappointing and we absolutely want to help out.

      Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome case!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case. Easy to install & easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love ottetbox phone case. It's the best protection for your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Greatest phone protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protected my phone from falls and damages created by accidents.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases offer a good amount of protection for the phone and I have purchased 2 over the years however I feel that they are pretty overpriced for what they are. The cases hold up pretty well, but the holsters are cumbersome and prone to breakage. Another concern is that any moisture can get in around the openings and get trapped inside against the phone. There is some slight reduction in touchscreen use particularly around the edges/corners.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Brian,

      We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get. If you ever need assistance with your Defender case please give our friendly Otters a call at 1-855-419-7417. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my case. I work in construction and need to protect my phone.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Bulky but effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky but effective. Had to figure out how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection for MY phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an OtterBox Defender for my last phone as well. I loved it! Never a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Sturdy cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cover is very sturdy/solid. Protects phone from drops very well. Very snug fit,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection, low profile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price as far as decent cases go. Looks good and does what its intended for.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    heavy duty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nothing is getting thru this case...protections from everything u could think of

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case for anyone who wants excellent protection for their phone

    I would recommend this to a friend