Customer Ratings & Reviews
- Model:
- 77-52916
- SKU:
- 4983220
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Defender Series Case's protection, fit, and ease of use, with many praising its durability and how well it fits the phone. They also appreciate the case's grip and find the price reasonable. However, customers are negative about the screen protector and some find the case bulky and heavy.
This summary was generated by AI based on customer reviews.
I have always gotten outter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use to love them, this one let so much lent in it it drives me crazy..... it's all over my screen. This time wish I had gotten another one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Gina,
We’re sorry that lint is sneaking past this Defender’s perimeter. We can completely understand why that would be disappointing. Please give our helpful Otters a call at 1-855-419-7417, and we will be happy to assist with this unusual problem.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Noooo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use touchscreen. Great protection....so great screen protector did not allow touch@
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dizad,
Thanks for your feedback! We’re sorry that this Defender case is interfering with your touchscreen interaction. This is understandably disappointing and we certainly want to help out if you still have the case. Please give our helpful Otters a call at 1-855-688-7269, and we will be glad to get a warranty replacement set up!
Best,
OtterBox Customer Service Team
Too Small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Samsung Galaxy S7 Sky Pro (made for Tracfone) and it is too large to fit into the Otter Box.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Beacon11,
We apologize this case wasn't a good fit for your phone! This unit was specifically engineered to fit the Galaxy S7, and unfortunately is not considered compatible with the Galaxy J7 Sky Pro. We don't make a case for your phone currently, but we'll gladly pass your feedback to our product design team for future consideration. In the meantime, if you have any questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Warmly,
OtterBox Customer Service Team
Color of case fading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clip is in perfect shape but the case has started fading. I selected pink for cancer but now is pink with whitish patches.
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Am not happy because the rubber cover seems to stretch around the charger and headphone flaps and a little hard to get back in
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi sabssal,
We are sorry that the silicone on this Defender is a bit stretched out. We get why this would be disappointing and we definitely want to help out. Simply give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a warranty replacement lined up for you!
Best,
OtterBox Customer Service Team
Not Even Close To Pelican
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I assumed that the Otter Box would work just as well as Pelican Case, however that is not the case "PuN intended"
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jnaum51,
We're sorry to hear the Defender Series didn't meet expectations! We'd love to grab a few more details on any issues you've been experiencing and troubleshoot further. Please feel welcome to give our friendly Otters a ring at 1-855-688-7269, and we'll gladly help out in any way we can!
Best,
OtterBox Customer Service Team
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was good because it made the phone not slippery but it did not fit in my purse and was too bulky to handle.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi csmith1560,
We’re sorry that the Defender case is a tad too bulky for your comfort level. Perhaps you would be more interested in our Commuter or Symmetry case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-mauve-way/4983204.p?skuId=4983204
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-rose/4983233.p?skuId=4983233
Of course, if you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
discolored
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pink case quickly became discolored when put in jean pocket. The bottom of case also isnt securely attached.
No, I would not recommend this to a friendNot as good as my previous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had no problem with my previous otter boxes. This one doesn't fit correctly and allows dust to get under it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Krc1963,
That is strange that this Defender is letting dust infiltrate. We’re sorry that this is happening and we certainly want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Protects the phone if dropped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It protects the screen from cracking or scratches if dropped
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi cobra,
We’re glad that the Defender is taking care of your Galaxy S7. We must admit that we were a little concerned that something was wrong when we first saw the 1 star rating. If you ever need assistance with your OtterBox please do not hesitate to give our friendly Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke quick i hate that the plastic came off in less a month use..
No, I would not recommend this to a friendMaybe
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flopping around the internet is not working properly and
No, I would not recommend this to a friendLacking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dirt and water easily get in behind this case so I'm not that happy with it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lizl,
We are sorry that this Defender case is letting you down. Although it should put up a better fight against dirt, water is a little trickier and the case is not designed to be waterproof. Please feel free to give our helpful Otters a call at 1-855-688-7269, and we will be happy to assist with the dirt infiltration in any way that we can!
Sincerely,
OtterBox Customer Service Team
Not a good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case stretches out and the clips easily breaks. Not worth the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We appreciate your feedback! We’re sorry that this Defender case is not giving you a typical OtterBox experience. We understand why this is not ideal and we certainly want to help.
Thankfully we can easily replace your compromised case through our warranty. Simply give our friendly Otters a quick call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up as soon as possible!
Best,
OtterBox Customer Service Team
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its too bulky for phone... Screen on it makes it hard to use actually phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Pixie,
We’re sorry that the Defender case is a bit too bulky for you and that the screen protector is interfering with your touchscreen interaction. The screen protector issue is not normal and we definitely want to help out. Perhaps you would be more interested in our Commuter or Symmetry case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox products.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-mauve-way/4983204.p?skuId=4983204
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-rose/4983233.p?skuId=4983233
Of course, if you have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
liked the iphone better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.better app use with the iphone. apps crash. liked the iphone better.
No, I would not recommend this to a friendScreen sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is to big and bulky and the screen on it sucks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there,
Sorry to hear that this Defender series is just a little too bulky for your comfort level! If you're searching for device protection in a slimmer style, we would recommend looking at our Commuter series. The Commuter is sleeker than the Defender, but is still focused on keeping your Galaxy S7 safe from intense drops. Please feel free to check it out via the link below, and call our Otter experts at 1-855-688-7269 with any further inquiries!
https://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-red/4914600.p?skuId=4914600
Best,
OtterBox Customer Service Team
not very user freindly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Gadget is very complicated and I would not recommend it to anyone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We’re sorry that the Defender case is giving you some trouble. We certainly never intended to make it complicated. Please give our helpful Otters a call at 1-855-419-7417, and we will be happy to assist in any way that we can.
Best,
OtterBox Customer Service Team
too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.case is huge, doesnt fit easily in pocket, its similiar to a brick
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi datboi,
We are sorry that the Defender is a tad too bulky for your comfort level. Perhaps you would be more interested in our Commuter or Symmetry case. They are both slimmer than the Defender and they offer great protection. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-blue/4914507.p?skuId=4914507
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-whetstone-way/4983206.p?skuId=4983206
Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service team
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good if you drop it dust intrusion is horrible
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nick,
As much as we like to hear that this Defender series is protecting your Galaxy S7 during dangerous drops, we apologize that dust has been meddling with the case defenses! Typically, the rugged nature of the case seals out any debris, so our Otter experts would love to take a closer look to solve this puzzle. Please don't hesitate to call them at 1-855-688-7269, and they'll help with some troubleshooting or even a warranty replacement, if that's what it takes to get you back to the ultimate protection!
Sincerely,
OtterBox Customer Service Team