Customer Ratings & Reviews
- Model:
- 77-52916
- SKU:
- 4983220
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Defender Series Case's protection, fit, and ease of use, with many praising its durability and how well it fits the phone. They also appreciate the case's grip and find the price reasonable. However, customers are negative about the screen protector and some find the case bulky and heavy.
This summary was generated by AI based on customer reviews.
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was too bulky and heavy I didn't like the case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cinn,
We are sorry that the Defender was a bit too bulky for your comfort level. Perhaps our Commuter or Symmetry case would be a better fit for you. They are both slimmer than the Defender and they offer great protection. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-white/4983202.p?id=bb4983202&skuId=4983202
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-white/4914503.p?id=bb4914503&skuId=4914503
Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
The belt clip is junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case ok. I need a belt clip as I dont like my phone in my pocket. Otterbox does not make a solid belt clip like they used to nor do they warranty and stand behind their products like they used to. I now have 3 cases as I am on belt clip number 3.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there BigKidAtHeart,
We sincerely apologize about any miscommunication involving this Galaxy S7 Defender series belt clip and our warranty! While we do update our case designs as newer devices are released, the foundation of the product remains the same, especially with the belt clip. Why mess with a classic? We're sorry to see that you've seen a few break, and we'll be glad to further assist you with this.
We do, in fact, have a limited lifetime warranty, which means that we are willing to continue replacing any damaged products (including belt clips) as long as we have the appropriate parts in stock. At this current moment, we do carry the Galaxy S7 Defender series, so you should still be covered. If you run into any future warranty needs, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll hook you up!
Best,
OtterBox Customer Service Team
Inferior to previous model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The model that worked with my S5 was much better than the S7. There was too much air/space between the defender window and my Galaxy S7 screen so it did not pick up my touch. I returned it and got my money back. It was a big disappointment from the previous model.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dolores,
We are sorry that the Defender for your Galaxy S7 didn’t give you the same or better experience as the one for your Galaxy S5. That is strange that there was a gap between the screen protector and the actual phone screen.
We assure you that this is not at all typical and we truly hope that this this one abnormal experience does not deter you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Doesn'the keep out dirt as stated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not keep out dirt as stated. I work outside..
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rebel,
We are sorry that this Defender case is letting dirt infiltrate its perimeter. This is disappointing and we would like to gather more details so that we can help out. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
Clip broke right away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did replace it for free and current one hasn't broken
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Evie,
We’re sorry that the belt clip holster broke on you. That’s great that we were able to replace it and that it is going strong. If you ever need assistance down the road with your OtterBox please do not hesitate to give our helpful Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
Ok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They make them like they used to. Otter box used to stand behind their product but I guess they dont any more. Always register my products and they wouldn't honor it. Still needed a case until my new one comes in
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey RES83,
We're sorry to hear that you're having some trouble processing a warranty claim with us! We have to admit, we're a little perplexed by this, since we do have a limited lifetime warranty. This means that we should continue replacing your case as long as we have the appropriate parts in stock. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be more than happy to explore your options with you!
Best,
OtterBox Customer Service Team
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this along with the device. After 15 days I returned to exchange my damaged device. Best Buy did not even honor a 30 day warranty. Costing me additional money even though they could have put this in Arbitration.
No, I would not recommend this to a friendCamo defender case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm in construction. This case leaks sand into my phone. Everyday after work I have to take the case off and clean everything off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Case,
That is strange that this Defender is letting sand infiltrate its perimeter. This is not typical and we definitely want to help out with this frustrating situation. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to set you up with a warranty replacement.
Best,
OtterBox Customer Service Team
Breaks often!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time!! These break quiet often then they don’t have one to replace it!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Skippy,
We're so sorry this Defender Series case broke on you! Our cases are tough, but they aren't 100% infallible. The good news is we're always happy to help you get a warranty replacement. If you're in need of a new case, give us a call at 1-855-688-7269 and we'll gladly set that up!
Best,
OtterBox Customer Service Team
Loose case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case is crappie! I put it on and my glass broke because my phone is moving around it doesn't fit correctly.
No, I would not recommend this to a friend- Cons mentioned:Bulk
Great Phone Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super cute phone case. It's not big and bulky like my old OtterBox cases. Glad that it comes with a built in screen protector--that saved me a good 30-50 extra bucks. The inner casing is kind of a pain to open but otherwise I like it.
I would recommend this to a friend Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sent the wrong item and had to reorder now I'm stuck with something I can't even use
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Brie,
We're terribly sorry to hear that there was a slight mix-up with your order. Not to worry - as one of our most valued retailers, we're confident that Best Buy should be able to straighten things out with ease! We would recommend contacting them to figure out the appropriate return or exchange process. If there is anything we can help with here at OtterBox, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Warmly,
OtterBox Customer Service Team
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This horrible. I dropped my phone from 2 feet off the couch and the case breaks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there ZachSpartan93,
While we're sorry to see that this Defender series took a spill and emerged with some fatal injuries, we're glad that it fulfilled its duties and sacrificed itself to protect your Galaxy S7! Let's keep the protection going with a warranty claim - just call our tough Otters at 1-855-688-7269, and they'll send you a resilient new replacement. We're confident that with a new case, your phone should be defended for a long time going forward!
Best,
OtterBox Customer Service Team
Unhappy with this case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Traps moisture and rubber stretches after a few months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Trhuer,
Sorry to hear that this Defender rubber silicone is getting stretched a little too thin! Please feel welcome to call our tough Otters at 1-855-688-7269, and they'll snap things back into shape with a warranty replacement. You'll have a new slipcover encompassing your device in no time!
As for the moisture issue, OtterBox cases do not necessarily claim to be waterproof, and while the rugged protection may be slightly water resistant, we still wouldn't recommend putting the Defender in any wet environments. If you have any further questions on this, please let us know!
Best,
OtterBox Customer Service Team
Sad1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brakes fast but love the case the holder broke within a week
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jay,
We’re sorry that the belt clip holster on this Defender case broke early on in the journey. We fully understand why this would be disappointing and we certainly want to get things back on track. Thankfully we can easily replace that holster through our warranty.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Returned this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because it was too bulky and awkward to use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that the Defender was a tad too bulky for your comfort level. Perhaps the Commuter or Symmetry would be a better fit. They are both slimmer than the Defender and still provide great protection. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-pink/4983233.p?id=bb4983233&skuId=4983233
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-pink/4983204.p?id=bb4983204&skuId=4983204
Of course, if you have any questions please feel free to give our helpful Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
I've had it one week and it already broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it one week and it already broke ........
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Lee1,
We so apologize that your case broke in such a rapid fashion! Call it a fumble, or roughing the Galaxy S7, but we're certain that we can get you a better interaction with your device through the OtterBox Defender than what you’re currently experiencing!
Just give our MVP Otters a call at 1-855-688-7269, and we'll score a touchdown with a warranty replacement to get you back to maximum coverage as soon as possible!
Down...Set...Hike!
OtterBox Customer Service Team
Wrong Cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this product did not work with my phone.
No, I would not recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Screen protector
Can't go wrong with the Defender
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used this style case on many different devices for many years. Several generations of iPod touches, several iphones, a galaxy S5 and now S7. I've finally decided to not use a screen protector (mostly due to the slight curve at the edge of the S7) but there is no way I can go without a case. Phones are so thin and slippery these days I need to have a case just to maintain my grip. I haven't managed to drop my S7 but over the years the other devices have been dropped and remained undamaged thanks to this case. This case is compatible with wireless charging on the S7 using the Samsung fast charge wireless charger but personally I'd rather just plug my phone in for 30 minutes. I considered other Android phones and there were several reasons I went with the S7 in the end but I must admit one reason I had a hard time going with less popular phones is because there wasn't a Defender case available for the phone.
I would recommend this to a friend - Pros mentioned:Grip, ProtectionCons mentioned:Weight
Nice case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case seems to do the trick. I do like that the rubber is ribbed, so it doesn't slip or slide easily. It is a bit heavy, though.
I would recommend this to a friend