Customer Ratings & Reviews
- Model:
- 77-52916
- |
- SKU:
- 4983220
Customer reviews
Rating 4.7 out of 5 stars with 4217 reviews
(4,217 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Defender Series Case's protection, fit, and ease of use, with many praising its durability and how well it fits the phone. They also appreciate the case's grip and find the price reasonable. However, customers are negative about the screen protector and some find the case bulky and heavy.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Best Protection for your phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third otterbox defender. It is money well spent. Previous two phones were dropped many times, and never any damage to the phones.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
I would recommend this to a friendRated 5 out of 5 stars
Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case has certainly proved its worth and price! I've dropped my phone a couple times already and it hasn't done anything to the ohone!
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Real Tree Xtra Camo
I would recommend this to a friendRated 5 out of 5 stars
Best case EVER!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case!! Almost indestructable!!! Love, Love, Love it. I do appreciate the construction versus color as well.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Blue, Gray
I would recommend this to a friend- Cons mentioned:Screen protector
Rated 1 out of 5 stars
Disappointing for an Otterbox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the otterbox defender series for every phone I have had since the iPhone 4s. Up until now, I had been highly impressed with the case. My two previous phone had been dropped multiple times and banged up over the years that I had them, yet they never sustained any damage. I purchased this case less than a month ago about a week or two after I purchased my new Galaxy S7 (on Black Friday). I have the same issue as others with debris getting under screen protector, which isn't a big deal as I can remove the case and clean it every so often. However, when I removed my case today to clean my screen I noticed that the entire back of my new S7 is shattered. I have never broken phone since the first smart phone I purchased and I am highly disappointed that this phone is BRAND NEW and already broken. I will be purchasing a new case from a different company that will hopefully protect my phone better. The worst part about this is that I have not dropped my phone at all during the time that I have had it. The glass shards are inside the case so I know that the case was on the phone when it shattered. It makes me wonder how many others will end up with shattered phones from this case.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Pink
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jess,
We are truly sorry that your Galaxy S7 sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.
Sincerely,
OtterBox Customer Service Team
Rated 4 out of 5 stars
Dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new in store. After beltclip holder broke, apparently for the second time I figured out it was not new and had been repaired from a previous break.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
I would recommend this to a friendRated 5 out of 5 stars
Its an otterbox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously its an otterbox put your phone in and drop it as much as you want it will survive.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
I would recommend this to a friendRated 5 out of 5 stars
Perfect.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has kept my wife's S7 completely secure, looks brand new when it's out of the case.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Pink
I would recommend this to a friendRated 5 out of 5 stars
Great protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This makes the phone next to impossible to break, a must for any physical mover!
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Real Tree Xtra Camo
I would recommend this to a friend- Cons mentioned:Screen protector
Rated 2 out of 5 stars
Great protection, but poor quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I previously was the owner of an Otterbox Defender for both a Galaxy S2 and S5. No issues with those cases, but the build quality was atrocious on the S7 case. Typing was nearly impossible and I had to remove the case twice in a 4 day period to remove hair that got under the screen protector. Switched to Lifeproof cases and will never look back.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Blue, Gray
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Draiken,
We’re are sorry that the Defender hindered your touch screen experience and that hair was getting under the screen protector. This is not typical and we would have been happy to have resolved this issue. We understand that you have gone in a different direction for phone protection and we are sad to see you go. If you ever have any OtterBox questions please feel free to give us a call at 1-855-419-7417.
Sincerely,
OtterBox Customer Service Team
Rated 5 out of 5 stars
Great Defender
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Strong and durable, great product, have been buying Otter for years!
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
I would recommend this to a friendRated 5 out of 5 stars
Best case I ever had.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item. This is the best case I have ever gotten for any phone.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
I would recommend this to a friendRated 5 out of 5 stars
As always, Otter Box phone cases are the best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to install, and as tough as nails. Will last forever.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Pink
I would recommend this to a friendRated 5 out of 5 stars
good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very sturdy case .a must have if you own a cell phone
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
I would recommend this to a friendRated 3 out of 5 stars
Great case. Minor issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case has kept the phone secure and kept it from breaking through any drops. I love the otterbox defender usually, on my iPhone it's perfect. But on the S7 the plastic screen cover is loose and makes it very hard to use. Will be looking into purchasing a different case because of the screen issue.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi KinZ,
We are glad that the Defender case is taking care of your Galaxy S7 but we’re sorry that the screen protector is not fitting as well as it should. This is not typical and we absolutely want to rectify this unfortunate predicament. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Quality has slipped significantly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially bought one of these Defender cases when I bought my Galaxy S7 phone at a verizon store. It appeared to be the same great case as the two units I used for my LG G4 and one used on a Galaxy S4. However, my enthusiasm quickly faded when I realized that the fit of the screen protector was not flush with the phone's screen. The resulting fit issue caused decreased screen sensitivity and persistent missed taps. I also did not like the unpleasant sensation of actually feeling the screen protector moving with each input. Another issue I have with the case is the sides of the frame make it difficult to swipe down on the top menu of the phone. I read about people who removed the screen protector with success on past otterboxes. I tried this method and it was not a satisfactory solution. I ended up with a worse fit between the top frame and the back section of the inner case. I contacted Otterbox about this via online form a week ago, but have not received a reply. Since then, I read a a review stating that the fit issue is not the same with all units. Hoping that this was true, I foolishly bought another Otterbox Defender from Best Buy today. I was disappointed to find that this case has the same issues. It is difficult for me to understand how this case can have so many good reviews. Perhaps the latest units have had a slip in QC. This is a premium priced case and should not have worse quality than the $15 cases you can get on other sites.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JHern,
Thanks for being a fan of our products over the years! We’re sorry that the Defender for the Galaxy S7 is giving you screen sensitivity issues. We’re not sure which online form you used to reach out to us but we apologize for not getting back to you. We do not recommend altering the case as it can diminish the protective qualities and technically may void the warranty.
We want to assure you that what you are going through is not typical and we truly want to help out. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get to the bottom of this strange screen protector issue.
Best,
OtterBox Customer Service Team
Rated 3 out of 5 stars
Loose on the s7
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as tight on the 7 as it wad on the 5. Do when it drops your glass breaks
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not provide the drop protection as advertised.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son just got this for x-mas for his brand new Samsung Galaxy s7. He dropped it on the floor in the house and now his phone will not work at all. I would not recommend this case. It is advertised for military standard drop protection did not do the job. I have emailed OtterBox 2 times so far and have not heard a thing from them.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Mik99,
We're genuinely sorry to learn that your son's Galaxy S7 seems to have retained some damage, even while under the vigilant protection of the Defender series. Truly every effort is put forth to ensure that our cases provide the best device security possible, but unfortunately, every drop is subject to myriad different variables, some of which are beyond our control. While our cases typically protect phones in most situations, we cannot always guarantee that absolutely all exposure to risk is eliminated while they are in use.
Although our warranty cannot extend to the Samsung device itself, we would still love to send your son a brand-new OtterBox in the event that his current one was also somehow jeopardized in the incident. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to set this up for him.
Sincerely,
OtterBox Customer Service Team





