Customer Ratings & Reviews
- Model:
- 77-52909
- SKU:
- 5287523
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Defender Series Case's protection, fit, and ease of use, with many praising its durability and how well it fits the phone. They also appreciate the case's grip and find the price reasonable. However, customers are negative about the screen protector and some find the case bulky and heavy.
This summary was generated by AI based on customer reviews.
very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it except for the outer screen leaves smudges
I would recommend this to a friendbright in color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case seems to Collect a lot of dust under screen
I would recommend this to a friendgreat protection for phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used otter boxes with my last 3 phones.good
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been happy with Otter box cases.....
I would recommend this to a friendGood reputation, solid cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Galaxy S7, where both the power plug & headphone plug are next to each (vs my old S4, with jacks on opposite ends). As such my Otter has seems to be flimsy & vulnerable in that area. Other than that, what can I say, it's an Otter, my second one.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Gail,
Thanks for being a fan of our products! We are sorry that the charge and audio ports are not filling you with confidence. We assure you that this case is up to the task of protecting your Galaxy S7 from life’s daily trials. If you do happen to need assistance with your OtterBox please do not hesitate to give our friendly Otters a call at 1-855-419-7417. We are happy to help!
Best,
OtterBox Customer Service Team
Ok Otter box phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if its me but the rubber protector part always seems to stretch out after about 3 months otter box will usually replace it once but then you have to buy another . Have this problem with all my defender series .
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi PJMJR,
We're bummed to see that this Defender series is being stretched a little too thin! We apologize for any confusion, but we are more than willing to replace any damaged products under our warranty for the lifetime of the case. After keeping your Galaxy S7 safe for some time, your Defender might start looking worn out, and our friendly Otters are always happy to restore peak levels of protection by processing a claim. Feel free to give them a call at any time at 1-855-688-7269, and they'll get you back to maximum device security as soon as possible!
Sincerely,
OtterBox Customer Service Team
Unfortunately this one was defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sad to say that this case came defective that some way debris got into plastic cover and scratching the screen called otter and customer service was great they replaced it with a commuter case and a nice protective glass I like it better now
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We’re sorry that this Defender arrived a bit damaged but we are glad that you reached out to us and that things are back on track! If you ever need our assistance please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Bulk
Too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was too big and bulky to fit comfortably in my pocket. I want protection for my phone but the size and thickness seemed like overkill.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jbminime,
We’re sorry that the Defender case was a tad too bulky for your comfort level. Perhaps you would be more interested in our Commuter or Symmetry case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-black/4914700.p?skuId=4914700
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-black/4914508.p?skuId=4914508
Of course, if you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Otterbox holds up great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox holds up great to being durable. The only thing that is wrong is will stain easy. I feel that I have clean it every day to make it look new. Otherwise is has been a really good case for someone that takes it everywhere with her.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi tg02,
Thanks for your feedback! We are sorry that this Defender is being a bit of a dirt magnet. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If you ever need any assistance with your OtterBox case please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
It gets the job done..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used several OtterBox cases in the past and have been pleased with them... They've endured a toddler, numerous drops... Only thing I don't like is the rubber edges tend to stretch after carrying the phone in my pocket for awhile.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey BigB,
Thanks for being a fan of our products over the years! We are sorry that the silicone has stretched a bit over time. Thankfully we can easily replace damaged cases through our warranty! Simply give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to get a warranty replacement lined up for you.
Cheers,
OtterBox Customer Service Team
Great when it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke in 3 weeks will not charge any longer but when it did work it was great I got 2 days out of a single phone charge which is much better then th typical half day to maybe full day I got from just the phone battery.
I would recommend this to a friendOVERPRICED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CASE IS AVERAGE. THE RUBBER STRETCHES AND IT DOES NOT FIT WELL BY THE CHARGING AND HEADPHONE PORT. PARTICLES ALWAYS GET BEHIND THE PLASTIC FRONT. ANNOYING. COULD BE MUCH BETTER. IT SERVES ITS PURPOSE BUT IS NOT WORTH THE PRICE!!!
No, I would not recommend this to a friendSlightly disappointed with screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I previously have the Otterbox defender for my Galaxy S5 and the clear plastic screen cover didn't inhibit the functionality of the touch screen. Unfortunately, I cannot say the same for the defender case for the Galaxy S7.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Eleluku,
That is strange and unfortunate that this Defender is interfering with your touchscreen interaction. We are sorry that this is happening and we absolutely want to get things back on track for you. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement arranged as soon as possible.
Best,
OtterBox Customer Service Team
Disappointing Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am normally all about getting Otterboxes for my phones. This particular one didn't hold up as well as the others. The blue hard shell cracked within a month, no longer providing optimal protection for my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi ESAD,
We are sorry that this Defender case cracked in the line of duty. We understand why this would be disappointing but as long as your Galaxy S7 is unharmed, all is well.
Thankfully we can easily replace your damaged case through our warranty. Simply give our friendly Otters a quick call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
A Bit Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually love Otter box cases. This case comes with a see thru plastic screen cover which makes it difficult to navigate the touch screen. I ultimately removed it and the case works great.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Seatie,
We apologize that the built-in screen protector on this Defender series seemed to be experiencing some touch sensitivity issues! Had you contacted us, we would have like to help troubleshoot this or even send a warranty replacement, if needed. We do not typically recommend removing or altering any portion of the case, as doing so can lower the overall protection abilities and void the warranty. That being said, we're positive that our friendly Otters would love to see you use the case as originally intended, and will be more than happy to make an exception to set up a claim for you. Please feel welcome to give them a call at 1-855-688-7269, and they'll be glad to further assist you!
Best,
OtterBox Customer Service Team
To bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is to bulky. It is difficult to press buttons. It is difficult to keep the flap open while plugging in the recharger cord. It would be great for someone who is tough on phones but for everyday it is overkill.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cauldren,
We’re sorry that the Defender is a bit too bulky for your comfort level. You may be more interested in our Commuter or Symmetry style cases. They are slimmer than the Defender but still offer great protection. Check out the links below for more information on those OtterBox products. Of course, if you ever need our assistance please feel free to call our friendly Otters at 1-855-419-7417.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-white/4983202.p?id=bb4983202&skuId=4983202
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-white/4914503.p?id=bb4914503&skuId=4914503
Cheers,
OtterBox Customer Service Team
Disappointed with the fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fit to the Galaxy S7 is so-so. You have to play with some of the buttons just to get them to properly align and work. It seems like technology has taken a step back with my last couple of purchases.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JulsJonesy,
We are sorry that this Defender case is not fitting your Galaxy S7 as well as it should. We understand why this would be disappointing and we certainly want to help if this unusual issue persists.
Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement arranged if needed!
Best,
OtterBox Customer Service Team
It protects the phone...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning it for the Otterbox Commuter and a Zagg screen protector. This case, while sturdy, was too large and awkward to fit in my jeans pocket. It's a good solid product, I just didn't care for it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jason,
Thanks for your honest feedback! We’re sorry that the Defender was a bit too bulky for your comfort level. We’re glad that you found the Commuter and that it is working out for you. If you ever need any assistance with your OtterBox please feel free to give our friendly Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
Phone Fits Loose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used Otter Boxes on all my phones. This one for my Galaxy 7S isn't what I'm used to. My phone moves around in my case and I don't like it. I hope Otter Box fixes this issue.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi HecRod,
That is strange that this Defender case is not fitting your Galaxy S7 as well as it should. We are sorry that this is happening and we certainly want to get to the bottom of this mystery. Please give our helpful Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
Does it's job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does it's except that the screen protector is too thick and kills the screen touch sensitivity. Along with that you also CANNOT use the wireless charger due to the thickness of the case.
No, I would not recommend this to a friend