Customer Ratings & Reviews
- Model:
- 77-52909
- SKU:
- 5287523
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Defender Series Case's protection, fit, and ease of use, with many praising its durability and how well it fits the phone. They also appreciate the case's grip and find the price reasonable. However, customers are negative about the screen protector and some find the case bulky and heavy.
This summary was generated by AI based on customer reviews.
The case is good but the glass protector not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this case because it has the whole body protection. but the glass protector in the front at the top right corner cracked. This mean the protector material is not that great.
I would recommend this to a friendGood case, but allows dust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is great at protecting the phone, but it allows so much dust between the phone and case. I have to clean it at least once a week just from carrying it in my pocket.
I would recommend this to a friendok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is an ok case. I say that because I've only had it for a few months and the rubber part is already stretching out around the corners and I never take the case off.
I would recommend this to a friendCell phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone case does it's job well. The phone holster is not durable. This is the 4th holster that one of the tabs has broken for no good reason !
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jimbo!
We're sorry to hear that your holster has broken again! We know that can be a frustrating experience. Thankfully, we have an out-of-this-world warranty, so we are more than happy to get your holster replaced. Drop us a line at 1-855-688-7269, and we can get a warranty claim started for you.
Best,
OtterBox Customer Service Team
Watch out for camera lens
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice box, a little big, I was weedeating the other day and a small stone hit the unprotected camera lens and broke it, I now know to keep the phone in my pocket now.
I would recommend this to a friendCase is so so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this case before for my galaxy s4 and loved it. But how they designed the case for the s7 is not great. I have bigger hands than most chicks, but even with my long fingers the case adds enough width that i cannot use my phobe with 1 hand. The top drop down screen does not want to register a touch with this case on. Returning it and getting the commuter series instead. Ive actually had no case on my phone for the past month.... id rather take the chance of breaking my phone than use this case!
No, I would not recommend this to a friend- Pros mentioned:Protection
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont care for otterbox because of how bulky they are. They do the job to keep the phone safe but the size of it...I hate that
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kuraihiashi,
We’re sorry that the Defender is a bit too bulky for your comfort level. You may be more interested in our Commuter or Symmetry style case. They are both slimmer than the Defender and they still offer great protection. Check out the links below for more information on those cases. Of course if you have any questions please do not hesitate to call our helpful Otters at 1-855-419-7417.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-black/4914700.p?id=bb4914700&skuId=4914700
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-black/4914508.p?id=bb4914508&skuId=4914508
Best,
OtterBox Customer Service Team
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty sturdy case. Not the best if you want to stick your phone in your back pocket, but great if you like to use a belt clip (and do your best dad impression). Lol.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi PAEmbalmer,
Thanks for your feedback! We’re sorry that the Defender is a bit too bulky for your comfort level. Perhaps the Commuter or Symmetry would be a better fit for you. They are both slimmer than the Defender and they still offer great protection. Check out the links below for more information on those cases. If you have any OtterBox questions please feel free to give our helpful Otters a call at 1-855-419-7417.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-black/4914508.p?id=bb4914508&skuId=4914508
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-black/4914700.p?id=bb4914700&skuId=4914700
Cheers,
OtterBox Customer Service Team
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice case but... I have not even had it for a month and it is already extremely dirty around the edges. If I could go back I would have got the black case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kris,
We’re sorry that this Defender is collecting dirt. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-419-7417, and we’ll be more than happy to set you up with a warranty replacement to bring back the brilliant colors!
Best,
OtterBox Customer Service Team
Fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice price but the plastic cover over screen makes noise compared others and it makes it hard to play games which use the edge of the screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Beefy,
We're so sorry to hear that this Galaxy S7 Defender series seems to be interrupting your epic gaming experience! Here at OtterBox, we don't think you should have to choose between the best entertainment or keeping your phone safe, and our friendly Otters would love to help you get back to the best of both worlds. Just give them a quick call at 1-855-688-7269, and they'll gladly set up a simple warranty claim. We'll send out a brand-new case that we trust should only improve your gaming skills from here on out!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Defender case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband wanted this case to protect his screen from shattering after he fixed it. This case is supposed to be super strong and durable. Well not 1 week into having this case on his repaired phone and the screen shatters again. You pay more money cause it states its better and stronger case protector but it doesn't do its job. Don't spend the extra money if u don't have to, not worth it.
No, I would not recommend this to a friend At times the case doesn't seem to fit properly.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One or more of the corners often appears as though it's not fastened properly. Every time this happens I readjust the case, but the new adjustment doesn't last longer, I'll just live with it, I wasn't crazy aboutnthe phone before I bought the case and now I have 2 things not to be crazy about. I've learned that it doesn't pay to complain because when I do, I always get blamed for doing something wrong.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series case isn't closing properly! The good news is, we have a great warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that started for you.
Best,
OtterBox Customer Service Team
Good protective case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last Otter case i bought had 3 protective lens that came with it this one didn't. USB adapter does not go in phone with case on, holes not big enough.
I would recommend this to a friendIt crimps my belt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is extremely hard to put onto my belt. Whenever I am sitting down or bent (as in reading), I can feel the bulkiness of this case in my body. Moreover, it's hard to remove the case from the belt. Perhaps it's because the phone for which the case is designed is larger than my old phone, but I think I could have selected a better phone case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there ColoradoJoe,
We're sorry to hear that the Defender series isn't quite meeting your expectations! We might suggest rotating the belt clip into the horizontal position, so that the phone doesn't dig into your side when you sit down. If this doesn't do the trick, please feel free to call our handy Otters at 1-855-688-7269, and they'll find a quick fix!
Warmly,
OtterBox Customer Service Team
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.phone case is very durable.dropped phone many times with no problems. Two problems 1. lot of dust still gets inside.cant swipe from the top.
No, I would not recommend this to a friendYes but....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but the fit is not as good a my previous Otterbox Defenders. It interferes with quality of the touch. I had S4 and S5 cases before.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Steviemambo,
Thanks for your feedback and for being a fan of our cases over the years! We’re sorry that this Defender case is interfering with your touchscreen experience. We get why that would be disappointing and we definitely want to help out with this unusual dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Ok for dropping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an ok case for impacts but seems that any time i spill on it it goesright into the home button hole that seems to be to big.
No, I would not recommend this to a friendThe case is not very secure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is difficult to securely place the phone in the case thus it is likely to fall out. I have had that happen four to five times in 6 weeks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JRMC,
We are sorry that this Defender case is not securing your Galaxy S7. This is not at all typical and we absolutely want to collect more details so that we can resolve this predicament. Please give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to get to the bottom of this unusual problem.
Best,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic over the touch screen gets in the way of swiping. Phone is water proof need a case for drop protection.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Realred693,
We're sorry to see that the screen protector on your Galaxy S7 Defender seems to be struggling to swipe! It sounds like that integrated shield might be sitting a tad higher above the phone display than we would typically prefer, and our friendly Otters would love to further investigate the case (pun intended!). Don't hesitate to give them a call at 1-855-688-7269, and they'll be sure to crack this code in record time!
Kindly,
OtterBox Customer Service Team
Fair at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My second Otter Box...this one is not as good as the first, screen tends to be a dust magnet...not impressed with this.
No, I would not recommend this to a friend