Customer Ratings & Reviews
- Model:
- 77-52909
- SKU:
- 5287523
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Defender Series Case's protection, fit, and ease of use, with many praising its durability and how well it fits the phone. They also appreciate the case's grip and find the price reasonable. However, customers are negative about the screen protector and some find the case bulky and heavy.
This summary was generated by AI based on customer reviews.
solid, but touch screen is impossible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item because the touchscreen protection was too good. My guess is that the clear screen is too thick and doesn't always handle touch well. Can be a bit frustrating when answering a call or trying to open an app.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi dizad,
We are sorry that the screen protector on this Defender case was interfering with your touchscreen experience. This is understandably disappointing and not at all typical. We would have been happy to have remedied this unfortunate situation. We truly hope that this one abnormal experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give us a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
Bulky and its hard to charge the phone w/ case on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although it's an Otter Box and they are, by definition, bulky and not attractive, this one seemed more awkward than usual. It was also hard to charge the phone while it was in this case, as the piece that covers the charging port is not very flexible. Several times, I thought the phone was charging only to find the plastic part had pushed out the charger. I ultimately returned the case.
No, I would not recommend this to a friendOverdone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case is very bulky. It would be great for someone who works outside or something but is more than I need.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sbw89,
We’re sorry that the Defender is a bit too bulky for your comfort level. Perhaps you would be more interested in our Commuter or Symmetry style cases. They are both slimmer than the Defender and still offer great protection. Check out the links below for more information on those cases.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-glacier/4914503.p?id=bb4914503&skuId=4914503
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-glacier/4983202.p?id=bb4983202&skuId=4983202
Of course, if you have any questions please feel free to give our helpful Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
Nice hard case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I work in construction, so I need a case that can stand up to some abuse and theis does the job quite well.
I would recommend this to a friendGreat look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This design is very good for a man. Be careful because the holster is subject to breaking.
I would recommend this to a friendGreat protective case, very bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that this has a screen cover included with the case, but with that and the belt clip, it's quite bulky.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
Thanks for your feedback! We’re sorry that the Defender case is a bit too bulky for your comfort level. Perhaps you would be more interested in our Commuter or Symmetry case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-glacier/4914503.p?skuId=4914503
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-glacier/4983202.p?skuId=4983202
Of course, if you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Not too bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item. It was too bulky and having to put it in three different cases takes way too much time.
No, I would not recommend this to a friendThink twice before buying the Samsung Galaxy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as intuitive to operate as my former iPhone. Unable to transfer pics taken on my cell phone to my computer.
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box is of good quality but Wasatch too expensive. No help available in the store to make the cost worthwhile.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi jmujr,
We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one year limited warranty you get. If you ever have any OtterBox questions or need assistance with your Defender please do not hesitate to contact our helpful Otters at 1-855-419-7417.
Sincerely,
OtterBox Customer Service Team
Otterbox is great but color gets dirty easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I appreciate how well the Otterbox protects my phone but the color gets very dirty way too easy.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey ReadyforVacation,
Although we're so glad to hear that your Galaxy S7 is raring and ready to go in the Defender series, we apologize that you're dealing with a cosmetic casualty! Our stylish Otters would love to outfit you with a spotless new replacement case, so please feel free to call them at 1-855-688-7269. They'll set up a warranty claim and get you cruising towards polished protection once more!
Sincerely,
OtterBox Customer Service Team
Piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clip broke 1st time put on a belt. This is the 3rd one I've had to break. Will not buy another.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Lor6676,
Uh oh, sounds like your belt clips cracked under the pressure of protecting your Galaxy S7! We so apologize that it seems like each one has an expiration date. For safety reasons, we have to ensure that the belt clip has a safe breaking point so that our customers don't get caught in any precarious situations. Please keep in mind that we are always happy to replace any damaged products, including holsters, under our warranty. Don't ever hesitate to call our reliable Otters at 1-855-688-7269, and they'll always be ready to help out!
Regards,
OtterBox Customer Service Team
OK but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little clumsy and heavy as a holster case. Need to be careful to make sure phone locks into holster.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi medic230,
Thanks for the feedback! We’re sorry that the Defender is bit too bulky for your comfort level. We do our best to keep our cases as streamlined as possible without sacrificing protection. We will pass your thoughts on to our design and quality teams. If you ever need our assistance with your OtterBox please feel free to give our friendly Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
won't stay clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid case but pink very hard to keep clean. This rubber material doesnt clean well.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear MrsM,
We're sorry to see that the pink rubber on this Defender series is picking up some unwanted dirt! Occasionally, the lighter shades of our cases can attract certain elements, depending on what the unit is exposed to every day. We typically recommend a reliable dose of soap and water to clean things up, but if that doesn't do the trick, our handy Otters will be happy to find a quick fix. Just give them a ring at 1-855-688-7269, and they'll get you back to polished protection in no time at all!
Cheers,
OtterBox Customer Service Team
Has good and bad points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some functions not present that were on my iPhone. But I do like the removable memory chip.
I would recommend this to a friendProtect my phone very well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox for this phone protect my phone very well when I dropped it my screen did not crack
I would recommend this to a friendSturdy case but clip is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case for the phone is good but the belt clip is horrible. It is not worth the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Pebbles,
Although we are glad that the Defender case is working out, we’re sorry that the belt clip is letting you down. We’d like to get some details on what is going wrong so that we can get things turned around for you.
Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Ok. Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets dirty easily. Bubbles get trapped under protective cover that you can't get rid of.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that this Defender case is getting a bit dirty and that there are bubbles underneath the screen protector. This is understandably disappointing and we certainly want to help out!
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
The bubble issue is not normal so please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky and too much work to put on.............
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Liny,
We apologize that the Defender for the Galaxy S7 is a little too bulky for your comfort level! The extra layers ensure maximum protection, but we understand that this would make the case a lot harder to take on and off. Please check out the link below for a specific Defender installation video that should help!
https://www.youtube.com/watch?v=m3OylXtPpv8
If the case is still just too cumbersome, we might suggest switching to our Commuter case, which still has superior protection, just in a sleeker design. Take a closer look via the second link below, and if you have any additional questions, please feel free to call our expert Otters at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-black/4914700.p?skuId=4914700
Best,
OtterBox Customer Service Team
Not Effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber on this device is already beginning to fray, so it will look bad in no time at all. Also, although I know no case is perfect, my camera was broken because I had the phone in my pocket with my keys. I'm more than a little disappointed that my new phone no longer has an operating camera and this case was not cheap.
No, I would not recommend this to a friendLike otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like your phone buy otter box covers they last longer then other covers.
I would recommend this to a friend