Customer Ratings & Reviews
- Model:
- 47380BBR
- SKU:
- 5329002
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series Protective Cover's protection and fit, with many praising its ease of use and overall quality. Positive feedback also highlights the case's grip and reasonable price. However, some customers expressed dissatisfaction with the included screen protector and limited color options. A few also mentioned the case's bulk, although many found it manageable.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen protector
Great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen protector on this case makes it impossible to touch the center screen and it having an effect
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Luis!
We're so sorry that our screen protector has made using your touch screen feel like Mission Impossible! Here at OtterBox, we don't believe you should have to sacrifice protection for full functionality of your device. Sounds like there might be a bigger gap between your screen protector and phone screen than we would normally prefer, so please don't hesitate to call our secret-agent Otters at 1-855-688-7269. They'll crack the code and get a new warranty replacement sent out in no time!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Screen makes it tough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt mind the bulkiness of the case, it was hard to text or do anything really with the screen protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi clip17,
Thanks for your feedback! We’re sorry that the screen protector on this Defender case is interfering with your touchscreen experience. This is not what we were going for and we absolutely want to help out with this abnormal problem. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement arranged!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Bulk
To bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to carry in your pocket it's too big and bulky. And if you clip it on you pants it feels even bigger.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ron,
We’re sorry that the Defender case is a tad too bulky for your comfort level. Maybe our Symmetry case would be a better fit as it is slimmer than the Defender. Check out the link below for more information on that OtterBox case.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-edge-cell-phones-black/4911402.p?skuId=4911402
Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall no major complaints. The only thing is the charging and headphone ports are difficult to get to when using the case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kelse,
We're sorry to learn that you're experiencing some trouble accessing your device ports with this Defender series! The rubber port covers can occasionally be a little stiff at first, but after some time and use, they should start to relax and move more smoothly. If the issue persists or just becomes too frustrating, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll gladly dive in to help out!
Cheers,
OtterBox Customer Service Team
Overkill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this case only to those who are extremely hard on their phones or for those whose phones are regularly subjected to heavy wear and tear. The clear plastic screen cover severely hinders touch responsiveness and the bulky size caused me to exchange this case for another. Might I regret returning this if I drop and break the phone using the replacement case? Yes, but I only paid $240 for the phone, so I'll take my chances.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that the Defender case is a tad too bulky for your comfort level. We hope that you gave our Symmetry case a try as it is slimmer than the Defender. Check out the link below for more information on that OtterBox case.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-edge-black/5287525.p?skuId=5287525
Of course, if you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Works well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good phone case. Dropped my phone and it absorbed the full shock.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tyrell,
We're glad we could keep things safe for you!
Was there any particular reason this Defender Series case earned a lower rating? Please feel free to give us a call at 1-855-688-7269 and we'd love to chat!
Cheers,
OtterBox Customer Service Team
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen doesn't allow me to text properly. I have to constantly press on the screen for it to register what text or icon want it access
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Brandi,
We’re sorry that this Defender case is interfering with your touchscreen experience. We fully understand why this would not be an ideal experience and we absolutely want to help out. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up as soon as possible.
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Gave it back !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a new Samsung S7 edge. I found it bulky and hard to clip in phone. The cover makes it have less tactile sensitivity. So it is harder to use the phone. Phone fell out of belt clip holder but I got lucky and someone turned it in so I got it back. Then I returned this case back to best buy and bought a platinum case that is much better !
No, I would not recommend this to a friend Hmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box fits but little loose when cover removed. Must remove cover to use button on either side of face plate (ie 1 or 0 on keyboard etc)
No, I would not recommend this to a friendokay fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this fan would be more powerful and bigger until I got it out of the box. So I was a little disappointed in this fan.
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Touch is terrible,cover bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cover makes the touch screen almost unusable. Sometimes I have even resorted to banging on screen with my finger....still no response. Scrolling is difficult. The very center of screen is most responsive, but not reliably so. The case is bulkier than I like. I felt that my Note 4 in a Caseology was easier to fit into purse pocket
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi GalaxyGal,
We are sorry that the Defender case is a bit too bulky for your comfort level and that this screen protector is hindering your touchscreen experience. Perhaps you would be more interested in our Commuter or Symmetry case as they are both slimmer than the Defender. Check out the links below for more information on those products.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-edge-bubblegum-way/5287524.p?skuId=5287524
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-edge-cell-phones-black/4911402.p?skuId=4911402
Of course, if you have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
still looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i returned this product because it was a very good protector for my phone and to bulky
No, I would not recommend this to a friend - Pros mentioned:Protection
Good cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cover is an excellent cover and has protected the phone really well. We recommend it.
I would recommend this to a friend It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbo x use to be better the screen not as scentitive and u miss spell words the case is okay there older cases was better
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jake,
We’re sorry that the screen protector on this Defender case is hindering the touchscreen sensitivity on your Galaxy S7 Edge. We assure you that the case quality has not diminished and we definitely want to rectify this unusual dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement lined up!
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit
Otterbox Samsung Galaxy S7 Edge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox fits great but the downside does not work great when trying to press something.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi lcky51,
Although we are glad that the Defender is fitting your Galaxy S7 Edge well we are sorry that it is interfering with the function of the phone. This is not at all normal as our cases are designed to work seamlessly with their device. Please give our helpful Otters a call at 1-855-688-7269 so that we can get a warranty replacement lined up as soon as possible.
Best,
OtterBox Customer Service Team
The case is alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The holster sucks. It hangs too high on the pocket and catches everything. It is the only choice you have for a mechanic.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Pete,
Although we are glad that the actual case is treating you well, we are sorry that the same cannot be said for the belt clip holster. If you ever need assistance with your Defender please do not hesitate to give our helpful Otters a call at 1-855-688-7269!
Best,
OtterBox Customer Service Team
Good in the beginning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good fit in the beginning but the rubber part fits loose and not secure as in the beginning when I bought this
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Martha,
Thanks for your feedback! We’re sorry that the silicone slip cover on this Defender case is getting a bit stretched out. This is understandably disappointing and we definitely want to get things back on track for you. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement slipcover set up as soon as possible!
Cheers,
OtterBox Customer Service Team
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone case has worn out after 5 months of use. Volume buttons will not press down anymore
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Gray,
Yikes! We're sorry to see that this Defender series didn't end up standing the test of time, but not to worry - our awesome Otters are ready to help. Simply give them a call at 1-855-688-7269, and after a quick warranty claim, they'll hook you up with a brand-new replacement in no time at all!
Cheers,
OtterBox Customer Service Team
Over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does its job but screen is to stiff. Sometimes I have to press screen really hard to make contact with phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi CTCT,
We are sorry that the screen protector on this Defender case is sometimes interfering with your touchscreen interaction. We fully understand why this would be frustrating and we certainly want to help with this abnormal issue.
When you have a moment, please feel free to give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up!
Best,
OtterBox Customer Service Team
As discribed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was as it was discribed. Did not have the commander that I actually wanted so had to settle for this.
No, I would not recommend this to a friend