Customer Ratings & Reviews
- Model:
- 47380BBR
- SKU:
- 5329002
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series Protective Cover's protection and fit, with many praising its ease of use and overall quality. Positive feedback also highlights the case's grip and reasonable price. However, some customers expressed dissatisfaction with the included screen protector and limited color options. A few also mentioned the case's bulk, although many found it manageable.
This summary was generated by AI based on customer reviews.
Too bulky for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received my case quickly. The case is on the bulky side . I will be returning this for something else
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lully!
We're so sorry to hear that the Defender is a little too bulky for your preference! The added layers add a little bit of extra protection, but we know that sometimes this can add a lot of weight to the phone. Fortunately, we do make a couple of different styles that are a lot slimmer and might match your tastes better! If you follow the links below, you'll find the Symmetry case, which is lighter and slimmer with excellent protection. Please don't hesitate to ring up our friendly Otters at 1-855-688-7269 with any further queries!
https://www.otterbox.com/en-us/galaxy-s7-edge-cases
Sincerely,
OtterBox Customer Service Team
Let Down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased multiple Otter boxes, this one is falling apart. I will be returning it tomorrow.
No, I would not recommend this to a friendGood but has fault
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Though it does a great job protecting the phone, the case makes it hard to hit the volume buttons
I would recommend this to a friendWorks well for yr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok but after a year corners start to separate and forces u to buy a new case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Smalltechie2488,
We apologize that this Defender series started to feel a little worn down after a year on the front lines of protection! For future reference, our friendly Otters are happy to replace any damaged products under our warranty so that you don't have to buy a whole new case to restore your phone security. Please feel welcome to call them at any time at 1-855-688-7269, and they'll always be thrilled to help out!
Sincerely,
OtterBox Customer Service Team
Cased did not work well with Samsung S7 Edge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using this case with the S7 Edge was problematic. Characters on the edge of the screen would have be tapped a very specific angle to be entered. Also, sometimes even characters in the middle of the screen did not work consistently, requiring multiple key presses. Rugged case, but not worth it due to frustration in using the phone keyboard.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jeff,
We’re sorry that this Defender case was interfering with your touchscreen interaction. We completely understand why this would be frustrating and if you still have it we definitely want to help out with this abnormal dilemma. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Ehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very fond of it. It protects my phone but keyboard sucks with it especially side letters
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
Although we are glad that this Defender case is taking care of your Galaxy S7 edge, we’re sorry that it is hindering your touchscreen experience. This is not typical and we definitely want to rectify this unfortunate predicament as soon as possible.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the screenlees case. Bring back the screen
No, I would not recommend this to a friend - Cons mentioned:Screen protector
Worse Oterbox ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen protection protects the screen from interacting with the user XD you won't be able to use your phone. I tried taking the screen protector off and for the most part it works ok but the whole case becomes lose and causes you troubles hitting the buttons correctly.
No, I would not recommend this to a friend - Cons mentioned:Screen protector
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had an otterbox for my old phone and it protected it well; typing was good. But this case with the s7 I felt was punching the phone for it to type; lost complete sensitivity. Kept skipping some letters. In my opinion not worth it, look for another case for your S7.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jules,
We’re sorry that the Defender for your Galaxy S7 edge is interfering with your touchscreen interaction. This is very strange and understandably disappointing. Please reach out to our friendly Otters at 1-855-419-7417, and we will be more than happy to get a new warranty replacement case lined up for you.
Best,
OtterBox Customer Service Team
Nice but too tight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My case was so tight on my Edge that some letters you could not type
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Lilly,
Sorry to hear that this Defender series is having trouble living on the edge lately! It sounds like your case might be struggling with a misalignment issue, and our wonderful Otters would love to set you up with a few troubleshooting tips. Please feel welcome to give them a ring at 1-855-688-7269, and they'll be delighted to help straighten things out!
Sincerely,
OtterBox Customer Service Team
Decent protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The edge is difficult to cover. Edges started peeling not long after installed.
I would recommend this to a friendIt protects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It protects but it is not easy to take off and dust builds up around the rubber
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Medic,
We’re sorry that the Defender case is being a bit challenging to remove and that it is collecting some dust. Below is a link that will take you to a video that shows the best way to install and remove this case.
https://www.youtube.com/watch?v=m3OylXtPpv8
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Happy Holidays,
OtterBox Customer Service Team
Great but it gets stretched after usage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice and feels strong. However, it gets lose later.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Johnan,
We're sorry to see that this Defender series is having trouble staying strong after some time in the line of duty! Not to worry - our awesome Otters are always ready to hook you up with a warranty claim. Just give them a call at 1-855-688-7269, and they'll send you a tight new rubber slipcover in no time at all!
Best,
OtterBox Customer Service Team
Not protective enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't quite hit the mark for phone protection in my opinion
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey dreyfo,
We're so sorry to hear that this Defender series didn't hit the home run that you were expecting! What exactly about the case came up short? We are always looking for ways to improve the Otter experience going forward, so please feel welcome to reach out to our friendly representatives at 1-855-688-7269 with this feedback. They'll be happy to chat!
Sincerely,
OtterBox Customer Service Team
Protects but doesn't warrant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Otterbox Defender for my Galaxy S7 edge. I dropped it and the S7's screen cracked. I called Otterbox and they told me they would replace the Otterbox if there was a defect, but would not warrant the product it is supposed to protect. What good is it if doesn't work??
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there marvp,
We are genuinely sorry to hear that your Galaxy S7 Edge retained some fatal damage after a fall in the OtterBox Defender. Truly every effort is put forth in our engineering and testing operations to ensure the best device protection possible, but unfortunately, we cannot guarantee that absolutely all danger can be avoided through the use of our products. Each drop or fall can be affected by a number of different dynamics and angles, some of which are simply beyond our control. While our warranty does not extend to the Samsung device itself, we would still love to set you up with a new OtterBox in the event that your current case was also damaged during the incident. If this sounds like an option that you might be interested in, please feel welcome to contact our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Otterbox did Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is sturdy, however the plastic edge part doesn't react very well
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi John,
We are sorry that this Defender case is hindering the edge touchscreen. This is not typical and if you find that this issue persists please give our friendly Otters a call. We can be reached at 1-855-688-7269 and we are happy to help!
Best,
OtterBox Customer Service Team
Ok phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The s7edge is an ok phone. Miss my note 3 which takes better pictures
I would recommend this to a friendDont like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt protect my phone all to well. So I got a new one
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shell240,
We're sorry to see that you were feeling slightly uncertain towards this Defender series! We're always looking for ways to enhance the Otter experience going forward, and our friendly representatives would love to grab a few more details to see if we can help at all! Please feel welcome to give them a ring at 1-855-688-7269, and they'll be more than happy to chat!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Screen protector way too thick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clear screen protector is so thick that many times I have to push, push and repush buttons on my smartphone for the button to activate. I purchased the case that was recommended for my specific, newer Samsung smartphone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Jimbo!
We apologize that you're having touch sensitivity issues with your built-in screen protector on the Galaxy S7 Edge! Sounds like there could be a bigger gap between the screen protector and your touchscreen than we would normally prefer. Please feel free to ring up our detective Otters at 1-855-688-7269, and they'll help you solve this mystery with ease!
Best,
OtterBox Customer Service Team
Screen undercover is hard to use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the screen you have to push hard to type words for anything.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chaun,
We are sorry that the screen protector on this Defender is hindering the touchscreen sensitivity on your Galaxy S7 edge. This is not at all typical and we certainly want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a new warranty replacement set up as soon as possible.
Best,
OtterBox Customer Service Team