Customer Ratings & Reviews
- Model:
- 47380BBR
- SKU:
- 5329002
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series Protective Cover's protection and fit, with many praising its ease of use and overall quality. Positive feedback also highlights the case's grip and reasonable price. However, some customers expressed dissatisfaction with the included screen protector and limited color options. A few also mentioned the case's bulk, although many found it manageable.
This summary was generated by AI based on customer reviews.
Big otterbbox fan... but not of this one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This version of otterbbox did not work well on the rounded edges of the Samsung 7s edge. Had to work hard to get the screen to respond on the edge screens.
No, I would not recommend this to a friendDon't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to put on or removed because of securing latches hard to find and open. Cover over charging port Annoying. why is It there? Is it water proof?
No, I would not recommend this to a friendUsed to be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save you time and money. What used to be a great case and product is now ruined by the rubber outer skin that over time becomes sloppy and stretched.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi CableGuy21,
We are sorry that the silicone slip cover on this Defender case is getting stretched out. We assure you that this is not typical and we certainly want to get things back on track. Simply give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Unresponsive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not enjoy this case at all. Screen protector with this case made my screen unresponsive many times. I had to exchange for the symmetry case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi RiffyNifty,
We are sorry that the screen protector on the Defender you had was interfering with your touchscreen experience. We fully understand why that would be disappointing and we assure you that this is not at all typical. We are confident that the Symmetry will take great care of your Galaxy S7 Edge. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Nice phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone but over priced as usual, I am a unlimited data plan holder and being punished because I still have it with Verizon at 13 years.
No, I would not recommend this to a friend- Pros mentioned:Protection
This is a very durable case. It standx up to the j
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very glad I bought. Nice and tough now I don't have to worry about dropping my phone and breaking it
I would recommend this to a friend Didn't work out for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product case was so thick I couldn't attach my Scochse magnetic dash mount properly causing the phone to vibrate off and fall. Also the release thumb clip was toward the widest part unlike the one I was replacing that had worn out and broken. The thumb release clip was toward the narrow end on that other brand product. I returned it. Sorry, not being rude, but I hated it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Martin,
We're so sorry to hear that this Defender series didn't end up working out for you! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that absolutely all mounts will work seamlessly with our cases. We completely understand your decision to return the item based on personal preferences, and we sincerely hope that this experience does not turn you away from OtterBox for good. If you have any future questions or comments, please feel welcome to call our reliable representatives at 1-855-688-7269, and they'll always be glad to provide assistance!
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This made the phone way to bulky and also did not allow the touch pad to work correctly
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Reed,
We’re sorry that the Defender case was a bit too bulky for your comfort level and that it was hindering your touchscreen. The touchscreen issue is not normal and if you still have the case we will be happy to assist with that problem. If you still have the case or not you may be more interested in our Symmetry case as it is slimmer than the Defender. Check out the link below for more information on that OtterBox product.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-edge-cell-phones-black/4911402.p?skuId=4911402
Of course, if you have any OtterBox questions please feel free to give us a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Not that much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good item but not that much for the S7 edge! Screen constantly go crazy during use, so I'm not using anymore!
I would recommend this to a friendScreen protector too thick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great case but the screen protector is so thick that I can barely type or text; what a shame.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Marcus,
It is odd that the screen protector on this Defender case is interfering with your touchscreen interaction, we are sorry that this is happening. We fully understand why this would be frustrating and we absolutely want to help with this abnormal issue as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Screen cover prevents some keys from working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen protector causes some keys on keyboard to malfunction.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lloyd,
We’re sorry that the screen protector on this Defender case is hindering your touchscreen at times. This is understandably disappointing and we certainly want to get things turned around for you. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case set up!
Best,
OtterBox Customer Service Team
To big and bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store made a mistake when I purchased my phone so they were giving me a discount on off something of my choice. They didn't have a phone case that I liked so they gave me the Otterbox. I was never happy with it and since they didn't have a case that I liked I purchased one from another company. I took it back and lost the discount that they gave me.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mykswyf,
We’re sorry that the Defender case was a bit too big and bulky for your comfort level. We are not sure which case you went with but for future reference our Symmetry case is slimmer than the Defender and may be more to your liking. Check out the link below for more information on that OtterBox case.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-edge-cell-phones-black/4911402.p?skuId=4911402
Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Too tight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return this product. It was too tight and it felt like it was going to break the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi dinah73,
That is strange that this Defender case was a tad too tight for your Galaxy S7 Edge. This is not typical and we are sorry that it didn’t work out. Our cases should be pretty snug for optimal protection. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be happy to answer any OtterBox questions you may have.
Sincerely,
OtterBox Customer Service Team
It does not work well at all on the edge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The curved part of the "edge" requires heavy pressure to respond. Difficult on the face at times.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that the screen protector on this Defender case is hindering your touch screen experience. This is understandably disappointing and we certainly want to assist with this unusual issue. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case set up as soon as possible!
Best,
OtterBox Customer Service Team
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone didn't work properly with the case on. And it didn't feel to protected for that price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Vanessa,
We are sorry that this Defender case was interfering with your Galaxy S7 Edge and that it was not filling you with protective confidence. That is odd that your phone was not working properly as our cases are designed to work seamlessly with their device.
If you happen to still have the case please give us a call so that we can collect more details and help out. Our friendly Otters can be reached at 1-855-688-7269 and they are happy to assist!
Best,
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was ok. Tried it for almost 2 weeks and then sold it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, RaynorP03.
We're sorry to hear that your case wasn't thrilling enough to hang on to! Keep in mind for the future, if you have an issue with an OtterBox case, it is covered under a great warranty, and we can usually get it replaced.
Best,
OtterBox Customer Service Team
Good cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does work well with my phone, having a little trouble when it gets dirty
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rosalba16,
We’re sorry that this Defender case is getting a bit dirty. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Bad for texting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found that the plastic embedded in the top cover that snaps onto front of phone is too thick & creates a gap between device screen and the cover. I had to pound the letters on my phone to text. Couldn't deal with slow pounding of my fingers to text a simple message. THUMBS DOWN
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Beth,
We are sorry that this Defender case is interfering with your touchscreen interaction. We completely understand why this would be frustrating and we absolutely want to help if you still have this case.
Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
Not good for S7 Edge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox quality is great, but due to the design of the Galaxy S7 Edge, the screen cover doesn't sit flush against the screen so almost impossible to get adequate response to touch (yes, this was the version for the Edge). Returned for Zagg protector and a different type case.
No, I would not recommend this to a friendReturned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My touchscreen would not work with the protective screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shells,
We are sorry that the screen protector on this Defender was interfering with your Galaxy S7 Edge’s screen. This is understandably disappointing but we assure you that this is not typical. We truly hope that this one unusual experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team