Customer Ratings & Reviews
- Model:
- 47380BBR
- SKU:
- 5329002
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series Protective Cover's protection and fit, with many praising its ease of use and overall quality. Positive feedback also highlights the case's grip and reasonable price. However, some customers expressed dissatisfaction with the included screen protector and limited color options. A few also mentioned the case's bulk, although many found it manageable.
This summary was generated by AI based on customer reviews.
Not worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the otterbox protective case and from the beginning I did not like it. The screen cover that goes on top reduced my ability to use the touch screen. I had to tap 3-4 times to perform a function on the touch screen. I would not recommend this product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mack,
We’re sorry that the screen protector on this Defender case is hindering your touchscreen experience. We fully understand why this is disappointing and we certainly want to rectify this unusual problem. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a warranty replacement set up as soon as possible!
Best,
OtterBox Customer Service Team
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had my phone for months without a cover. Got this, within a month, dropped my phone. Screen shattered. Case is just as worthless as the warranty. OTTERBOX ONLY WARRANTIES THEIR CASE, NOT YOUR PHONE. Bait and switch company.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Skeletor,
We are genuinely sorry to hear that your Galaxy S7 Edge took a spill and emerged with this damage to the screen while under the watch of the Defender series. We perform extensive tests on the Defender to ensure that it will meet our high standards of protection, but unfortunately, every drop is subject to a multitude of variables, some of which are beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated through the use of our cases.
Although our warranty cannot be extended to the screen of your phone, we would very much like to send you a new OtterBox to ease the sting, even if just a little. Please feel welcome to reach out to our friendly representatives at 1-855-688-7269, and they can set this up right away.
Sincerely,
OtterBox Customer Service Team
Screen cover blocks usability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this case. Had to remove screen cover w heat gun to use case functionally. Now case does not fit perfect without screen cover. Screen cover does not allow touch to work properly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jeremy,
We're so sorry to hear that your experience with the screen protector on this Defender series caused you to take drastic action! We typically do not recommend removing any part of the case, since the unit is specifically engineered to protect that particular device. Rather, if you run into any touch sensitivity issues, we're always happy to set you up with a warranty replacement. Modifying the case can sometimes void the warranty, but we're positive that our friendly Otters would be willing to make an exception so that you can use the case as originally intended. Please feel welcome to give them a call at 1-855-688-7269, and they'll get you into a brand-new replacement as soon as possible!
Best,
OtterBox Customer Service Team
Broken back glass after 4 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't hold up to fall. Drop phone and Back glass broke. Called otter box they said they cover the case. Never again will I waste my money on another otterbox
No, I would not recommend this to a friend- Pros mentioned:Protection
The BEST protective clip-on case for Galaxy S7Edge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is easy to put on, take off, it protects the screen, has a good grip and feels solid. I can use a wireless charger with this case and because rubber backing is flexible, I can use a magnet on the inside of the case to securely attach my phone to my car's dashboard (which has a magnetic phone holder in a vent). I really like my S7 Edge, I take it out to use GalaxyVR quite often and it's very convenient. I honestly tried 4 different cases, none were as good as this one. I am keeping this one because I can sense that if I drop my phone it will be protected, the others were flimsy, too slippery and inconvenient (I bought cases that cost between $15 and $30, all a waste). My advice - forget about how much this costs, just get it and enjoy your phone for 2 years.
I would recommend this to a friend This does not fit the galaxy s7 edge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite being labeled as a cover for the Samsung Galaxy S7 edge- this does not fit that particular phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry some wires got crossed here. This is strange because this Defender Series case was specifically designed to fit the Galaxy S7 edge seamlessly.We're wondering if you have a different model phone? Nonetheless, we'd like to learn more about your situation, so we can figure out the best way to help at our official OtterBox website!
Best,
OtterBox Customer Service Team
Broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after few uses, totally not worth it and it wasn’t covered under warranty
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Dream!
We're sorry to hear that your case broke so rapidly. We design our cases to be durable enough to survive the daily rigors of life, so we're bummed to hear that yours hasn't lived up to the hype. The good news is, we do have a great warranty, and that's definitely something that would be covered under our warranty. Give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox customer Service Team
Would like to give it a minus zero
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible on the Samsung curve. Could not type some letters near edge of mobile.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bobby!
We're sorry to hear about the troubles you're having with the screen on your Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We sometimes see issues like this if you're using an additional screen protector alongside your case. If you're not using any extra display protection, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic cover scratches after 2 weeks. I have to look for a new cover
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey JDG1,
We so apologize that this Defender series succumbed to severe scratches! Our snazzy Otters would love to clear things up with a warranty replacement, so please feel welcome to call them at 1-855-688-7269. They'll get you outfitted with a brand-new case right away!
Best,
OtterBox Customer Service Team
Do Not Buy!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return case due to how horrible it was to type with it...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey NTOP99,
We're so sorry to hear that your Galaxy S7 Edge was making it feel impossible to type on your phone! Sounds like there was a bigger gap between the screen protector and your touchscreen than we would normally prefer. Had you contacted us, we would have been happy to send out a warranty replacement, but we also completely understand your decision to return the product. If you have any additional OtterBox questions, please don't hesitate to reach out to us at 1-855-688-7269. We're always happy to help!
Best,
OtterBox Customer Service Team
Bad item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wen i buy the screen is damage, the ladie see ,only have that one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Alex,
We are sorry that the Defender you purchased has a damaged screen protector. Best Buy should be able to exchange this item for you once they get more in stock. Of course, if you require our assistance at all please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be happy to help in any way that we can!
Best,
OtterBox Customer Service Team
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is way too big and interfered with touching the screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chris,
We’re sorry that the Defender case is a bit too bulky for your comfort level and is hindering your touchscreen experience. Perhaps you would be more interested in our Symmetry case as it is slimmer than the Defender. Check out the link below for more information on that OtterBox case.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-edge-cell-phones-black/4911402.p?skuId=4911402
Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Can hear you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't hear anything. It sounded muffles the entire time.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Otero99,
We are sorry that this Defender case was making it difficult to hear the audio on your Galaxy S7 edge. This is strange and if you still have this case we certainly want to get to the bottom of this unfortunate dilemma.
Please give our friendly Otters a call at -855-688-7269, and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement lined up!
Sincerely,
OtterBox Customer Service Team
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product would not recommend to anyone no durability
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We’re sorry that the Defender for your Galaxy S7 edge is not working out so well. What exactly is going wrong? If your case is damaged or compromised we can easily replace it through our warranty. Please give our friendly Otters a call at 1-855-419-7417 so that we can collect some details. If needed, we will be more than happy to get a new warranty replacement case lined up as soon as possible!
Best,
OtterBox Customer Service Team
Screen does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The edge screen does not work for the phone. Do not buy.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case makes touch screen hardly work. Awful products
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that this Defender case is interfering with your touchscreen interaction. We completely get why this is disappointing and we certainly want to remedy this unusual dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Phone cover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best to protect your phones. I bought for the whole family
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Screen protector
Trading screen sensitivity for protection.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: +Plenty of protection from drops, and leaves plenty of room between the screen and the surface. + Built in screen protector, which is extremely rare for the S7 edge. + Retains full functionality of the edge feature. + Protects the headphone and USB ports from debris. + Screen protector is quite thick, providing ample screen protection. Cons: - Decreased screen sensitivity. Hard to type by tapping, can only use Swype. - Bit bulky, which is expected, but some might not find it desirable.
I would recommend this to a friend - Pros mentioned:Price, Protection
Best case ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Provides top notch protection at an affordable price. This is the best protective case on the market
I would recommend this to a friend - Cons mentioned:Bulk, Color options
Previously had one on other phone.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my otterbox. Not to bulky. Only wish there were more colors to choose from.
I would recommend this to a friend