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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2526 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the Defender Series Protective Cover's protection and fit, with many praising its ease of use and overall quality. Positive feedback also highlights the case's grip and reasonable price. However, some customers expressed dissatisfaction with the included screen protector and limited color options. A few also mentioned the case's bulk, although many found it manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,526 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Good Protection but Issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love OtterBox and there covers offer great protection and this case has offered great protection for my expensive phone. However I have issues with this cover. Because of the curved screen the screen cover of this case is also curved, but not quite the same as the phone. So when I use the touch surface of the phone the top of the screen is fine, the bottom is no very sensitive. For sure this is a design issue with the phone that would create an issue for case makers. Any inconsistency in either would create a problem for using the phone in the case. Another issue is that maybe in the first month part of one of the side clips on the case broke off. So it doesn't clip into the holster as tightly as I would normally expect for an OtterBox.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Jon,

      We truly appreciate your feedback and your loyalty to our products! We are sorry that this Defender case is hindering your touchscreen interaction and that one of the side clips broke. We fully understand why this is not ideal and we certainly want to rectify this as soon as possible.

      When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly get a warranty replacement arranged!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    The Best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I recently upgraded to the S7 Edge. We upgraded from the S3. Four years ago when we purchased our S3's, we immediately placed them in an Otterbox Defender. When we traded our S3's in for the S7 Edge the Best Buy worker said "My gosh these phones look brand new". Oh by the way Best Buy gave us a total of $900.00 in gift cards for the trade in's and promo....GREAT DEAL!!!! Anyway I didn't even think an Otterbox existed for the Edge but of course with Otterbox being the top notch company they are I was quickly corrected. We purchased our Edge's along with the Otterbox Defender and could not be happier. The case is a must have for the S7 Edge and it functions perfectly. I would love to meet the designers of these cases because the design and functionality is nothing short of brilliant. God willing, I look forward to trading my S7 Edge in in about 4 years from now and have the Best Buy Associate say "My gosh this phone looks brand new.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have for Construction or any person who is rough with their phones. It isn't waterproof or anything, but it is a very nice designed case. The only problem I have is it lowers the sensitivity of the screen quite dramatically and you have to press a little harder than normal.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this otter box for my dad as a gift and he absolutely loved it. It was hard to find a case for the galaxy S7 edge because of the weird shape of the phone but it works and fits great. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed at new case for my GS7 edge phone. I went to Best Buy and they were able to order me a Otterbox Defender. I received it the very next day and it's a great case! Thanks Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Great case but loss of function for phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone and case about a week ago on a upgrade from the Edge 6. The Defender series is well built and IM SURE if I drop it then the phone it will be fine. The MAJOR PROBLEM is I can barely use the touch screen without having to borderline breaking my finger. Texting is almost impossible to get right and takes a lot longer as I have to keep going back and correcting words due to the phone not picking up the correct letters on the swipe function. Once again its a great case put please FIX the screen protector.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case side are sometimes unresponsive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always bought an otter case for my husband phones because anytime it happens to come out of the case he manages to break it. It does have a rugged look to it but otter box has come a long way. The last one I had the rubber stretched out on him let's hope the same does not happen with the one. Other then that I'm happy with FYI my husband works with trucks as an installer where there is dust metal and everything else that's dirty and wet at times is.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good protection, keeps coming off the belt clip

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers great protection, even for the screen without having to buy a screan protecter screen. My only and two issues, the witeless charger dash mount don't charge though the case well. And the belt clip keeps coming off my belt as i am moving in and out of my car and falls off hitting the pavement. So i know it protects my phone, but with it not charging well and falling off my belt, i returned it. For pure protection it was great, but using it it day to day it was not good for me. My case for my note 7 never did it. Wish i still had my note 7. I was happy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    its the best out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall max protection for the butterfingers out there. The only problem I have is the decreased touchscreen sensitivity due to the screen protector - its hard to type.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love the case!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had an OtterBox Defender case on my phone since day 1! I have butterfingers, and this case proves its worth every fall.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cover is very robust for all situations as it was described. Very good protection against water especially!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome cell phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case it protects my phone.The touch screen works great with the case and everything.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Decent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it is supposed to, but there is the problem of the screen sensitivity not being as responsive as one would want.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phones and the Otterbox has always protected my phone. I also like the holser that comes with it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The Ultimate Phone Condom

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You want protection that's better than Trojans go with the Otter Box.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good and I feel like my phone is safe.. isn't the nicest looking case though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my case! Great protection! Its a lifesaver!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This box is great! Fits perfectly. I feel so secure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. Something to mention that with the built in screen cover you might need to press little harder to type and if you are a gamer you might not like that. I like the belt clip and how easy I can remove the case and put it back. Also the design does not interfere with the edge capabilities.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love There Products

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox finally releasing for the s7 edge. Took awhile to get design down for this phone. Always use Otterbox for my phones and after two years of always being in the case, phone comes out looking brand new still.

    I would recommend this to a friend