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Customer Ratings & Reviews

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The comparable value price is $249.99

Customer reviews

Rating 4.4 out of 5 stars with 2693 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 50" Class LED 4K UHD Smart Xumo TV's picture quality, ease of use, and affordable price. Many find the setup simple and are pleased with the color and reception, as well as the TV's size and weight. However, some customers have reported issues with internet connectivity, the operating system, and the remote control. A few also mentioned concerns about app support and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,693 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Unbeatable pic quality at this price point

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do lots of Photoshop work and video editing, and I use the Xumo TV as a monitor, rather than an entertainment device. Even so, I thought the sound was quite decent, and the OS was nowhere near as clunky as some make it out to be. Same goes for the remote, maybe some folks out there are trying to brew coffee with it. But what prompted my purchase was the advertised picture quality, and the price point was simply unbeatable, especially on sale. In fact, I was doubtful until I unboxed it and started it. The picture is absolutely astonishing at this price. It's not OLED, of course, the blacks and overall vibrancy can't be emulated by an LED LCD, but it's amazingly clear, crisp, and lets me do the kind of very intricate details work that I prefer without straining my eyes (or neck). Color reproduction is also spot on, and now I've taken to watching some content on this sharp TV. I do trust the Pioneer brand in audio, and this product did not disappoint. I shopped around and there is literally no better deal to be had, even from Hisense, which I don't trust as much. Time will tell whether the Xumo TV is durable, but I don't see why it wouldn't be. One, tiny nit: the support legs could be a little sturdier ... and they should snap in rather than requiring screwing in. That said, the TV is so light that there's no way there will be load-bearing issues. It's rare that I'm so pleased with a tech purchase. Please note that the artifacts in the enclosed image is because of the refresh shimmer that appears in a standard pic of a PC screen, but the photo is not enhanced and shows the remarkable contrast produced by the screen.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, LISAD, for your thoughtful and incredibly detailed review. We’re so glad to hear that the Xumo TV not only exceeded expectations in picture clarity and color accuracy, but also serves your professional editing needs with such precision. It's great to know that the sound and user interface added to your overall satisfaction, and we appreciate your feedback about the stand design as well. We’re proud to provide a product that meets a wide range of needs at a great value. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Price, Tv quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality and the price was definitely affordable for the size. set up was easy

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your review, KeysW! We're delighted to hear that you're impressed with the quality and affordability of the Pioneer 50" Class LED 4K UHD Smart Xumo TV. It's great to know the setup was easy too. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 50” tv on sale for about $129. This tv is being used in a bedroom and is not my “primary” tv. As such, I think the sound and picture quality are good. The software could be a bit more responsive, but isn’t too bad. For the price, it represents a great value.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hello Geoff. Thank you for sharing your feedback! We’re glad to hear that the TV offers good picture and sound quality and represents great value for the price. We appreciate your honest input about the software responsiveness and will keep this in mind as we work to improve the experience. Your comments are valuable, and we’re happy the TV meets your needs for a bedroom setup.
      Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Outstanding picture and its American-made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YOU CAN'T BEAT THE PRICE $199.99. FOR THAT AMOUNT OF MONEY I WOULD BUY TWO OF THEM. IT'S AN AMERICAN-MADE PIONEER TV. IT'S A 4K TELEVISION. IT'S GOT WAY MORE OPTIONS THAN ANY ROKU TELEVISION. YOU COULD JUST THE SOUND DOWN TO THE LOWEST AND HIGHEST HTZ. THE PICTURE QUALITY CAN BE ADJUSTED TO SUIT ANYBODY. IT HAS THREE INPUTS PLUS RCA JACKS IN THE BACK PLUS A COAXIAL. IT CAN BE HARDWIRED TO A WI-FI MODEM OR IT CAN GO WIRELESS. AND THE REMOTE IS PERFECT. DEFINITELY WORTH THE PRICE I SAY BYE TWO OF THEM, LOVE MY TELEVISION

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi DKALINY, thank you for your positive feedback. And for this "Outstanding" makes our day! Glad that you are happy and satisfied with Pioneer - 50" Class LED 4K UHD Smart Xumo TV. And I want to congratulate you with your new TV. Thank you for supporting Pioneer. Rest assured that we will continue to provide the best and excellent service. - Yanne | Pioneer Support | https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great deal!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great TV, it has great video and sound. It doesn't look like anything special in my picture, don't judge the mess but we use it for everything, from game consoles to our computer monitors, and it always works really well. It's the perfect size. My favorite thing about it is how easy the user interface is, from the set up to everything else, using this TV has been nothing but a breeze since day one. Definitely recommended and I would buy this TV again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    50inch Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love The Size But The Remote Is Very Sensitive ,The Remote Can Be Facing The Wall And The Slightest Touch On It Will Change The Channel Or Pause What You Watching . Not Able To Sign Into Certain Apps (STARZ) but Other Than That Tv Is Lovely Sound and Picture Is Great , Easy To Step Up .

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      We're thrilled to hear that you're enjoying the size of the TV and that you find the sound and picture quality to be excellent. However, we understand your frustration with the sensitivity of the remote, and we apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we'll certainly take it into consideration for future improvements. Regarding the issue with signing into certain apps like STARZ, we recommend reaching out to our customer support team for assistance as there may be a solution we can provide. We're committed to ensuring that your overall experience with our product is positive, and we appreciate your patience and understanding as we work to address these concerns. Keith | Insignia Support https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Pioneer TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound system I give a 10/10 might not need a sound bar. Keep in mind I only tried this in my room and not outside my house. It does get loud and has a lot of punchy bass you can even adjusted it to your liking. Picture quality eh it’s okay for the price can’t complain. I give it a 8/10 just because it adds to much white when gaming mode is on. I do recommend if you are on a budget. It’s a solid T.V.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you so much for sharing your experience with the Pioneer 50" Class LED 4K UHD Smart Xumo TV! We're thrilled to hear that you're enjoying the powerful sound performance and customizable audio settings—it’s great to know it’s making a strong impression even without a sound bar. Your thoughts on the picture quality and gaming mode are truly appreciated, and it's wonderful to hear that you find it to be a solid choice, especially for those looking for great value. Your feedback helps us continue to celebrate what works well and understand what matters most to our customers. Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    So far its great! Exceeded my expectations by far!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale for $149.99 plus I had a five dollar reward. I have to tell you, for $144.99 this 50” TV is a steal. Picture quality out of the box is impressive at this price point. I have it wall mounted in my lanai outside in the pool area and glare is not a significant issue. I have read some reviews stating there is some lag in the OS, but for this price it is something that can be dealt with. I actually find it bearable. I also read about limited app availability on the Xumo platform. At least all the apps I use are available so I’m not complaining on that side. You can also download an app that controls the TV with your phone. I found that it’s pretty responsive. I cannot speak of the durability, but if this TV were to last a good five or six years, I would say it’s money very well spent.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your detailed review, Blasterz777! We're thrilled to hear that your Pioneer 50" Class LED 4K UHD Smart Xumo TV has exceeded your expectations, especially at such a great price. It's wonderful to know that the picture quality is impressive and that glare isn't an issue in your outdoor setup. We appreciate your insights on the OS lag and app availability, and we're glad to hear that these aspects are manageable for you. It's great that you found the phone app responsive as well. We hope your TV continues to serve you well for many years to come. If you have any further feedback or questions, feel free to reach out. Enjoy your new TV!

      - Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Pioneer Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh really Love and I like the size of this TV for being a 55 inch. It’s pretty decent and the price that I paid for it wasn’t bad at all now I have 250 inch one 5155 inch TV that I can enjoy now.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi there! Thanks for sharing your excitement! Sounds like you’ve built quite the home setup—enjoy your new Pioneer TV and all the screen space it brings!
      - Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Beautiful Color

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television has beautiful color, and sound quality, also very easy to set up. We're very happy with our purchase. I would highly recommend this television set for anyone.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Great TV for a good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been like 2 weeks since I got this TV and everything seems to work for the most part. They need to work on the xumo software as it can be a little slow as you have to constantly manually connect to the wifi every time tv is turn back on. Unless is only my tv the size and quality works for me since it was on sale I wanted to stop using fire cube but I guess I'll stick with it. As per sound it was just ok but I have surround sound with receiver so I don't use internal speakers

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! All Xumo TVs come with 250+ apps installed for easy setup that you can customize directly on your home screen. We are regularly introducing new apps that are added directly to your TV through automatic software updates when it's connected to the internet.If your favorite app isn't installed on your TV, Xumo TVs also come equipped with Apple AirPlay so you can stream & share AirPlay compatible apps directly from your iPhone, iPad or Mac to your TV. Hope this helps! Pioneer Support Molina BBY-ExBrand_Best_Buy_Pioneer

    • Brand response from Pioneer Support, Mariepel C.
      Posted .

      Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! We're sorry to hear about the Wi-Fi trouble you experienced. To assist you better, we put together this support article to help troubleshoot: https://www.xumo.com/support/troubleshooting/I-cant-connect-my-xumo-tv-to-my-wifi-connection-how-can-i-fix-it. Plus, our support team is available around the clock at tv.xumo.com/support. Hope this helps!

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to purchase a new TV bigger in size for my living room. I did not want to pay a lot. I saw that this TV was on sale and decided to give it a try. The picture quality is great the sound is great it comes with a lot of popular apps already downloaded which is great. The only issue is I wish that you could download apps onto the TV. There is one app that I have on my old TV that I cannot put on this TV because you cannot download any apps. What comes on the TV is what you get. Other than that I am enjoying my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Deal for this 50" LED 4k UHD TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this television on sale and I wasn't sure if it was going to be that great. Set-up was easy, I didn't want the voice control so I did have an issue pairing the remote, but it worked without pairing anyway. The picture is surprisingly clear for a television at this price point. My daughter loves it in her room, she can see it from all the way across her bed. And seen as she rarely leaves her room, I'm sure she will enjoy having something else to do besides complain all the time that's there's nothing to do!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pioneer TV fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is you to set up with a beautiful picture and the price was unbelievable. I recommend this TV highly. I bought the $39 wall mount that only took me 15 minutes to install.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Daniel,
      We appreciate your feedback and are delighted that your Pioneer 50" Class LED 4K UHD Smart Xumo TV has impressed you with its beautiful picture and unbeatable price! It’s fantastic to hear that installation was quick and easy with the wall mount—15 minutes is impressive! Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Excellent TV. A Must Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing! Beautiful picture and lots of options for Smart TV use. Excellent quality at a more than affordable price. A must buy. I actually have two of them. A 55” and a 50”.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    XUMO GREAT TV’S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love XUMO TV ! We now own four and love everything about them. Great picture and easy to use interface and remote. Will definitely purchase XUMO TV Products again and recommend to family and friends.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience with XUMO TV. We’re thrilled to hear that you now own four and continue to enjoy everything they offer. It’s great to know that the picture quality, user-friendly interface, and remote functionality have all contributed to a consistently positive experience. Your enthusiasm and loyalty speak volumes, and we truly appreciate your support and recommendation to family and friends. We’re glad the product continues to deliver the quality and convenience you expect. Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Pioneer 50” XUMO Smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and very user friendly. Best Bang for the Buck out there!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good quality picture, easy to use. It wouldn’t turn on for a little while but they sent a tech out to fix it. I suggest getting the extended warranty just in case as well. Besides that no complaints. ESP for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Budget TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works great, looks great, sounds great, easily one of my favorite black friday purchases. My first and only complaint is the smart tv aspect. The main menu where you access the apps is decently slow with a noticeable delay, however most smart TVs tend to have this problem, no matter the price. Another thing is the severe lack of apps on the Xumo software such as Crunchyroll, but these are easily rectified by using an external streaming device. Setting up a soundbar was very simple, just make sure you hold onto that manual. If you see this on sale, it’s a very strong competitor to TCL TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV for the price. I did not expect that it would even have HDR capability, but it does, and it's beautiful. The HDR nature videos on YouTube look almost as good as on the OLED televisions I've seen on display at the big-box stores. The sound quality is excellent as well. Also, despite what others have said, there is no need to create a Xumo account to use this TV if you already have an external device like a Roku to use for streaming. My only regret is that I didn't buy the 55 inch version for a few dollars more instead of the 50 inch one.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, Charles, for your detailed and positive feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV! We're thrilled to hear that you're enjoying the HDR capability, sound quality, and overall value. It's great to know that the TV meets your expectations and that you found it easy to use with your external device. Your comments are greatly appreciated and help us continue to provide quality products. Enjoy your viewing experience! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

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