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Customer Ratings & Reviews

Your price for this item is $400.99
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The comparable value price is $999.99

Customer reviews

Rating 3.9 out of 5 stars with 226 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers appreciate the quality and ease of use of the Carbon EL Elliptical, citing its smooth operation and straightforward assembly as key positives. However, some users experienced issues with the machine's stability and noise levels during workouts, while others found the assembly process time-consuming and the resistance levels challenging to adjust. The incline feature and iFit integration were also highlighted as positive aspects by some users. A few customers also noted the machine's size and weight as factors to consider.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 226 reviews
  • Cons mentioned:
    Noise, Weight

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the old version of this elliptical. It broke, so I had to order this one. Since day one, the speaker shorts out and is loud. It also makes noise when in use. It doesn't have a fan on it like the old one. It is heavier and harder to move than the old one. The water bottle holder is very low on the machine and it has no holders for a phone or other small items.

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Disappointed

      We’re sorry this speaker has been shorting out and is loud and that you’re missing the little convenient features you used to have on your old model.

      We can help troubleshoot this speaker issue or send you a replacement part if the speaker is not performing as it should and a part is needed. To find out, we would like you to email us directly at ce@ProForm.com with the case #1-R101360.

      Let’s get this elliptical working at its highest capacity for you. Keep up your awesome workouts!

      Thanks -ProForm

  • Rated 5 out of 5 stars

    Good compact equipment for indoor fitness

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good compact equipment for indoor fitness. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth and steady machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good smooth machine. I had a Best Buy Geek deliver and set it up, and glad to have him do it. There were a lot of parts and he had all the necessary tools to build it solid. I don’t have any of the issues mentioned in other reviews. I do have it on a mat so maybe that helps. I was also impressed that the Geek was willing to travel quite a distance after a winter snow storm and stuck in heavy traffic. His partner got sick so he deserves double pay for the day. As far as iFIT, I am happy the machine works without it. After playing around with it for a few days, I canceled the trial membership. Who wants to listen to a trainer yacking the entire workout? I assembled my own workout music and listen to my body. I can easily adjust the tension depending on how fast the music is and much I want to sweat. I don’t use the built in workouts either, but I guess if I get bored I will try those.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    "Lockdown" Gym

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a well designed and built Elliptical and works very well. Except for the annoying squeak we get when using it. We had it professionally assembled by the Geek Squad which did a great job and did it very fast. The squeak started about 3 days after the delivery/assembly.

    I would recommend this to a friend
  • Cons mentioned:
    Assembly, Stability

    Rated 2 out of 5 stars

    Squeaky, Shaky and disappointed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the machine from BestBuy last week. Spent about 3 hours installing it did everything as instructed and right from start the machine wont stop squeaking. Looks like the squeaking is coming from front wheel and the machine is very shaky. Now it won't stop squeaking and shaking, what a disappointment! I have reached out to ProForm and have not received any response

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      sowmya

      We are sorry the machine is squeaking, and you are waiting for help. We ask for your patience during our busy season and assure you we are trying our best to help every member.

      Please know we care about your experience and want to do everything possible to help. So let's troubleshoot your machine and help you with solutions.

      For more assistance, please email us at ce@ProForm.com with Case ID #1-R102654 in the email's subject line. Please include your order number, model number, and any other information about your purchase in the email so we can find your account details as quickly as possible.

      Thanks! - ProForm IconHealthandFitness

  • Cons mentioned:
    Resistance

    Rated 4 out of 5 stars

    1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions must be thoroughly read before assembly. The lowest level of resistance is still pretty hard.

    I would recommend this to a friend
  • Pros mentioned:
    Quality
    Cons mentioned:
    Assembly

    Rated 5 out of 5 stars

    Rubber Mallet Required

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me a few hours to assemble. Definitely need your own tools and a rubber mallet. So far seems sturdy after a few workouts.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Great elliptical

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to assemble and use. Gives a great work out. Very sturdy machine. Lots of resistance levels and the electronic controls provide lots of information.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Stability

    Rated 5 out of 5 stars

    Workout machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is squeaky. It also moves when I workout. I’m 250 lbs. I’ve leveled it several times. The size is nice though and functions.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Locked unless you pay $39 for an Ifit Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It clearly states Experience indoor workout studio in your home with the included one-year, full-access membership to iFIT.*. I didn't receive anything from Best Buy about the free year. I may have to return this device because I dint know it would be locked unless I pay $39 a month for a membership. That is not right.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Cher

      We have excellent news, even without an iFit membership, you also have the option to run a small selection of onboard iFit workouts. (However, you will need a paid subscription to access iFit's entire workout library.)

      Note: Your machine must be connected to Wi-Fi to access iFit workouts, including onboard workouts. Currently, we offer a 30-Day Free Trial of iFIT. When you decide to keep the membership, there are three options: a Yearly Family Plan for $396/yr, a Monthly Family Plan for $39/mo, and a Yearly Individual Plan for $180/yr. For your convenience, iFIT will automatically renew. You may cancel at any time by going to www.iFIT.com.

      For more assistance, please email us at ce@ProForm.com.

      Thanks! - ProForm IconHealthandFitness

  • Rated 4 out of 5 stars

    Elliptical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good but has some downsides too. The sensor that is to show the correct calories and distance etc...slips to far away from the magnet and gives crazy numbers. You have manually fix this by removing wheel covers and finding the sensor then adjusting it and replace the cover. There should be a better way for this not to happen.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stability

    Rated 3 out of 5 stars

    Good value for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $499 is good deal, compared to $799 at proform.com and with a fast delivery I brought this elliptical after my PROFORM 790E (PFEL07909) broke down after 12 years great service. I see this has a bit of jump during ride instead of elliptical and not as stable as compared to 790E and also it's a downgrade for me from powered inclination to manual incline. But with SMR, it has zero noise.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      SnoozyJackhammer

      We are glad you are happy with this elliptical. What can we do to improve your experience?

      If you have any questions, contact ce@ProForm.com for assistance.

      Thanks - ProForm IconHealthandFitness

  • Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Good price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband set it up in about 2 hours. Works well but makes some noise.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great Elliptical Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this elliptical machine alot. The preset programs really challenge you. The ifit feature is amazing. The build and quality of the machine exceeded my expectations. The assembly was not difficult. Best Buy also price matched allowing me the option of buying at no interest for 18 months. Very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product for the price; assembly made easy with the video step by step directions. Not sure if the overall performance yet since we recently put it together. I did have to google how to turn it on, the Ifit programming makes it seems difficult. Don’t waste your time calling customer service just google how to turn on the model.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Get your workout on!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two person set up! Good quality, you need to go online to register your machine before you can use it. No need to purchase program if not wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Ifit

    Rated 4 out of 5 stars

    Best elliptical ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I like how ifit connects to it to your phone so all your stats are recorded.

    I would recommend this to a friend
  • Pros mentioned:
    Incline
    Cons mentioned:
    Assembly

    Rated 5 out of 5 stars

    Everybody needs this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Took me about 4 hours to assemble and totally worth it! I run 8 miles a day now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is super quiet and easy to use. I can workout while other family members are still sleeping without disturbing them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent elliptical. 3 position ramp is NOT electric

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd prefer to do 3 stars -- it's a good elliptical. However, the ramp is NOT electric. I wish I had known that prior to purchasing and putting it together. If I had known that, I would have made a different purchase. (My fault for not paying attention.) Also, the resistance motor was faulty upon arrival. We did get a replacement, but took A WHILE for it to get here. All said, the ramp has 3 positions which you have to get off of the elliptical to adjust. So any uninterrupted interval training you do is strictly based on resistance. There isn't really an "easy" setting. Even on the lowest resistance, it's a good bit of work, which is fine. But I find that I can go longer on a machine if I can work in a minute of easy movement. The cup holder is below the display. It's not easy to reach when you are active and it's kind of a guess putting your bottle of tumbler back in there. The display is really nice.

    I would recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Dianne

      Thank you for your purchase and feedback. We are glad that you find the display on your elliptical to be really nice, although we are sorry that the ramp isn’t electric as you had expected. We do our best to provide our customers with as much product information as they may need before making a purchase. We appreciate your feedback and will use this information for future models.

      Know that your full satisfaction with our products is very important to us. You are welcome to contact us directly at: ce@proform.com where we will be happy to answer any questions or concerns you may have. Your personal case ID number is: 1-R100695.

      Thanks! - ICON Health & Fitness