Customer Ratings & Reviews

Vacuuming and mopping GREAT!!! I’ve owned other brands and this one surpasses them all. I’m picky for programming customization and this one has it all in the app. The arm is still in the development stage but the cameras on the arm and unit themselves are pretty handy when out of the house and need to check up on pets! Only downfall is the price. But overall recommend it!!!!

After thoroughly researching robot vacuums, I purchased Roborock's top of the line Saros Z70 for it's advanced features, including the arm (which I've not tried), and in particular, their "24/7" customer service. DO NOT consider the 24/7 customer service a valid claim by RR. If you have a problem...good luck getting assistance I've had issues with circular streaks, and the machine not cleaning even water spots on my tile only floor. The pads were brand new, so dirty pads weren't the issue, the water flow is also sufficient. I otherwise appreciated the mapping options, etc., but the mop simply doesn't clean. When I've called RR with questions, the CSRs have most often lacked the knowledge to answer questions, or they don't comprehend your question, because even after you explain "the mop pads are clean, why does it streak?" they reply with the same answer of "dirty mop pads". This has happened with other questions, and different CSRs. Emails are not much better in terms of providing answers. RR either doesn't reply, or they provide a stock answer to a completely unrelated issue. They want you to send a video, even if it's a question about how to do something, vs an operational issue. Clearly not necessary. I have sent them videos with the streaking (not easy to capture by camera!), and they have never replied. I've tried YouTube, not helpful because most only show set-up, not trouble shooting, even Reddit, not so helpful either, after following suggestions. Your best bet is CHATGPT. Following their suggestions for trouble-shooting, it seems the mops are not making proper contact with the floor surface. I followed their multiple steps and suggestions to remedy, which made sense, but didn't correct the problem. I actually wound up returning it for a new one, since Roborock didn't help me to determine if it was defective. Pretty much the same issue with the second machine - I found this is not an uncommon problem after reviewing many sources of information. I've tried to reach Inventor Richard Chang, and Quan Gang, President of RR, Corporate CS, marketing. They are rock-tight finding information to contact them, except the one phone number and their support email address. I also have not been able to get through via phone, after 3 or 4 calls, the call drops immediately, over and over. I call from my Google phone number, it is not a problem with my phone. ANYWAY, long rant of my personal experience... In the end, this machine seems like it could be great, especially based on the incentivized reviews, but I'll never know, because their customer service is essentially non-existent after you request assistance for an issue. I'll be returning this, which is a real shame, and start my research over again!!

This robot vacuum is definitely above average given its high price, but it doesn't quite hit the top tier. Plus, the robotic arm is pretty much useless. The biggest downside is that it's way too expensive.

This vacuum has been a game changer. We have gone through a few robot vacuums over the years and some have a mop pad and do a little cleaning but this to scrub and move the arms around plus all the other features raising and lowering itself and the other features it has. Research this on Roborocks website, buy it here for the Best Buy total protection on it.

I had the other model and I really liked it so I decided to upgrade. I absolutely love it. It is very sleek. It’s easy to hook up to the Internet. The vacuum power and mopping power are outstanding. I highly recommend this product.

This is way overpriced and under performs. The arm is completely useless. Great idea, poorly executed.