Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$599.99

Customer reviews

Rating 4.3 out of 5 stars with 847 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the device's overall performance for basic gaming, as well as its excellent screen quality and high level of portability. While users find the system comfortable to use and enjoy the reliable battery life, some have expressed concerns regarding limited storage capacity and occasional game compatibility issues. Additionally, a small number of users noted challenges with the initial setup process, heat management during intensive play, and the limitations of the RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 847 reviews
  • Rated 5 out of 5 stars

    Give it a shot.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly surprised with the thing. Once the updates are done and you set the settings right for the games your playing it works pretty good. The Bluetooth connection is pretty cool. You can have a mouse and keyboard and a Xbox controller all hooked up at once so you can switch between the Xbox and steam and desktop views. Speaking of views, switching between desktop mode to Xbox and steam are pretty quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    ROG XBOX ALLY

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome and can run basically any tripleA game.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Expected better for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets hot really fast and the specs aren’t too good

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent product to this day, I love it, it is comfortable and you practically have a com...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Plays soulsbourne games very well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good handheld pc. Plays exactly what i want to play on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ultimate portable device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device for playing on the go can connect to tvs if u use hdmi to usb c cord so almost like a portable pc that u can bring anywhere

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome I love this device ship to me quick and arrived on time One of the best purchases I made in a while

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All in one entertainment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, if you're looking for the console and breaks the mold & dont mind working with computers this is the product for you!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing device

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld gaming device is the bee's knees of you like gaming on the go this is definitely for you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing loopholes

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was entirely too much marketing for these as being a handheld Xbox gaming device, but there is not enough emphasis on how removed these devices are from the console - any memberships that aren't for PC will need to be upgraded to include PC or the device is limited to whatever subscriptions that encompass PC already. It's extremely disappointing to pay as much money for a device that is as limited as I find this to be. Microsoft is slow enough to catch onto the hype of handheld gaming, but the overall disappointment the release of the ROG Ally has been ugly, so I hope they get the hint.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Brittany,

      Thank you for sharing your experience with the ROG Xbox Ally. We’re pleased you chose ASUS, and we sincerely apologize that the device has not fully met your expectations. We understand your concerns regarding the way the product was marketed and the limitations you’ve encountered with subscription compatibility compared to the Xbox console experience.

      Your feedback is very important to us, and we will ensure it is passed along to our product and marketing teams for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fiya Xbox handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, plays like a handheld Xbox and is exactly what’s expected with surprisingly good graphics and smooth gameplay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was hoping to finally get a better PC but got this

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i didnt think i would like this thing but so far iam glad my docking station is compatible and so far its looking promising even though it was said to come yesterday it came before the time that it scheduled to be dropped off so iam very happy

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Satisfied

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very cool is just amazing, how amazing the comfort of the console is, it's exactly like an Xbox controller.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Packs a punch

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this! We do have other cheaper consoles we probably utilize more as a family, but if you’re an avid gamer and desire steam this is worth it. We bought for sea of thieves and probably wouldn’t have spent so much if we weren’t trying to wirelessly play.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    ROG Xbox Ally

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ROG Xbox Ally console, it's super cool and I can take it everywhere, it's the best purchase ever.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it is more than I thought, I can take it on all my business trips and entertain myself while I am at the hotel.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability
    Cons mentioned:
    Setup process
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fun and capable portable gaming system!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Xbox Ally 7" FHD 120Hz Gaming Handheld - AMD Ryzen Z2 A Processor - 16GB with 512GB SSD - Windows is a fun and capable portable gaming system that lets you play your games from Epic, Steam, GOG, or MS Game Pass / Windows Store. At its heart, this is a Windows device, so initial setup after first turning the device on is going through the Windows 11 setup process just like when you're setting up a new PC. Being that this is a gaming controller and doesn't have a physical keyboard or mouse like a PC would have it takes a little longer when you need to interact with the Windows UI. The touchscreen helps quite a lot with this process! Windows will pop-up a virtual keyboard that works pretty well when you need to enter user information. Once you're connected to your Wi-Fi the device will install any necessary updates. The process took me about an hour or so. A device update downloaded and updated itself with several reboots. Once the device is all setup and Windows and the device updates are complete you can launch the already installed Xbox for PC software. The device comes with a 3-month Game Pass Premium subscription included which will instantly give you access to hundreds of games! Steam is also already on the device so you can login to that and access all of your Steam games. The Armory Crate software that comes with the device lets you install other game clients like GOG, EPIC, EA, Ubisoft and Battle.net. The Armory Crate software is pretty awesome and lets you control about every aspect of the device. Things like Performance of the GPU, Lighting, Audio, Calibration of the controls, Aura Sync to sync your lighting with other devices or in-game effects and many more options. You could spend hours tweaking the device if you want to. There is also an Update Center which will keep your device updated with device updates from Asus. I was able to install and play games from Steam, Epic, and the Xbox app that I had purchased through the Windows Store previously. All the games I installed played excellent and the controller support was great. So far, I've installed and played Fortnite, Rise of the Tomb Raider, Borderlands 2, Darksiders Warmastered Edition and Spyro Reignited. All the games played smooth 50-60 fps and look crystal clear on the 120Hz IPS display! Even on battery power when the GPU kicks down a notch by default, I was pleasantly surprised that gameplay was still very smooth and didn't have a noticeable downgrade. I was able to get about 2.5 hrs. of gameplay with Fortnite from full charge to device shutting down with medium brightness on the display. Playing a less GPU intensive game will just increase that gametime. The device charged from 0 to 100% in approx. 2 hrs. on the included charger. Overall, I'm quite impressed with the 3D performance and it's better than what I was expecting! The external speakers do a pretty decent job with game sounds or listening to music / watching a movie, and the Dolby software lets you adjust the EQ settings. There is a 3.5mm audio jack for headphones and of course Bluetooth for connecting wireless devices like earbuds, headphones, or an external kb/mouse. There is a microSD slot for extra storage and 2 USB-C ports. One is used for charging the device. It would've been nice to see an HDMI port and maybe 1 or 2 regular USB 3 ports. If you wanted to use this as your PC and connect it to an external monitor, you'll most likely need to purchase a port extender type device to adds extra ports and connects to the USB-C port. Spec wise, it's setup pretty well to be used as a PC if one wanted to use it for that. It fits great in front of my main PC monitor as an extra device and I can 3D print a stand for it. The device feels pretty comfortable in the hands and feels well-made. It's fairly light at 1.6 lbs. I believe. The various buttons on the device make it easy to bring up your favorite game launcher and are configurable in the Armory Crate software. The cooling seems to be excellent with 2 fan slots and plenty of venting on the underside of the device. It's very quiet and I couldn't even hear the fans when gaming. Considering this is the lower priced and specced configuration of the ROG Xbox Ally I am quite impressed with its performance! I think for $599 this is an excellent deal for anyone looking for a portable gaming device for PC gaming!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld pc!!!! Get yours!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using it for the past days and i love this machine so far. The grip to olay it feels just like holding a xbox controller. Also i recommend to use in monitor thats what i'm looking foward to do by getting the rest of hardware that i might need to have the great experience. Also i'm a Streamer and provides me a lot of tools when it becomes to stream edit amd create content.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing PC. There are so many different open box items that you could get from Best Buy just to see what they have available and make sure you put warranty on it and you have an amazing product in your hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG XBOX ALLY Z2 = Dream machine!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine! Great for gaming Xbox cloud online! Also run native pc game! I installed RDR2 and runs flawless! Tried cyberpunk on pc and also runs smooth! Windows runs perfect! Runs about any program you need it to!

    I would recommend this to a friend