Customer Ratings & Reviews

Posted 1 year ago

Hello ThaiT,

We understand how you feel about the refrigerator's cooling performance and its doors. Let us help.

We have provided below the recommended actions when the refrigerator does not cool properly. We suggest checking the attached troubleshooting links on each step for other helpful tips.

1. Check if your food is spoiling.
FoodSafety.gov has an extensive chart for how long food stays fresh when stored in the fridge or freezer.

The fridge may not feel cold if you're feeling the temperature of the air, since all the cold air rushed out when you opened the door. Touch some of the food objects in the fridge (like metal or glass containers) to get a better idea of how cold the food is getting and judge whether the food is spoiling or not.

2. Leave 2 inches of clearance at the back, top, and sides of the fridge.
The fridge expels heat as a way to cool. If it is in too tight of a space, the heat will be unable to leave. A 2-inch gap on the top, back, and sides is enough to allow circulation.

3. Keep food 2 inches clear of the interior vents.
The air inside the fridge needs room to circulate as well. The vents in the back need the same 2 inches of space to allow the heat to escape.

4. Keep your fridge at least 2/3rds stocked.
When the fridge door is opened, all the cold air is let out, and warm air comes in. Keeping your fridge stocked at least 2/3 full reduces the amount of air your fridge has to cool every time the doors open.

If the fridge is well organized, you'll spend less time with the doors open.

Check out our guide for stocking and organizing the refrigerator.

Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/

5. Set the fridge temperature colder
Adjust the temperature to a lower setting and use settings like Power Cool or Power Freeze when even more cooling is needed. The Flex Zone (if your model has one) can also be adjusted to various settings for different types of food, and some are colder than others, by design.

Check out our guide for what temperature you should set the fridge to, which also covers how to adjust the temperature.

What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS10001622/

6. Keep the inside and outside of your fridge cool.
Keep the fridge away from heat.

Keep your fridge in a climate-controlled area, out of direct sunlight, and away from other heat sources like an oven or cooktop. In addition, warmer environments mean warmer air that gets in whenever you open the doors. However, an environment that's too cold (below 55°F) will cause the refrigerator to work harder to cool, which can reduce cooling performance.

Let food cool to room temperature before putting it in the fridge.

Putting hot food in the refrigerator raises the temperature of the compartment as a whole and reduces the shelf life of any other food you put next to it.

7. Keep the door seals clean.
The door seals keep warm air out. If they are dirty, they will fail to create a vacuum seal. You'll want to keep the seals clean to prevent this. You can quickly clean them once per month using a damp cloth with dish soap.

Note: If you notice frost or condensation on the interior edges near the door seal, this indicates a likely spot where the door is not sealing properly (see next step).

8. Test the door seals.
You can test to see if the door seals are sealing using a piece of paper, such as a dollar bill. Place the dollar bill halfway in the door, close the door on it, and then pull the bill out. If you feel a slight resistance, then the seal is working. If the bill slips out easily, double-check that the seals are clean and try the test again. If the door is having trouble closing all the way, see our guide.

Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/

If you notice that the seals are warped or damaged, visit our Support Center to request service.

Note: If the fridge's doors are not aligned correctly, the dollar bill test may fail. This is most common with newly installed refrigerators. See our guide for leveling the refrigerator.

How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/

9. Keep the doors shut.
Every time you open the doors, all the cold air rushes out and warm air comes in. So, it's best to avoid opening the doors when you don't need to.

Our Family Hub refrigerators (and some other models) have cameras on the inside, which sync up with your phone to allow you to peek inside. Add your fridge to SmartThings to activate this function. Family Hub models can also use the Family Hub panel to View Inside as well.

10. Request service.
Important: If your refrigerator is running, food is not spoiling before its normal expiration period, and the fridge is not displaying an error code, then service is not required.

If you have performed all of the previous steps and your food is spoiling before it should, visit our Support Center to request service.

Should you need further assistance, please feel free to get back to us via the following options below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number 1150345119 to help our team pull up your information when you message us.

Thank you.

-Angelica