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Customer Ratings & Reviews

Samsung - 43" Class - LED - 7 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 92 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 92 Reviews
  • Rating: 2 out of 5 stars

    Not as advertised

    Posted
    PaulM
    • My Best Buy® MemberMember

    First the good. This TV has Samsung's usual very good picture quality and viewing angle. Setup is relatively straight forward, though having to enter one's email address/Samsung account login and password via the on-screen keyboard is a pain. Hopefully, you will only need to do it one time at setup. The included apps are OK, and the app store has many more. Wireless is now dual band (2.4 and 5 GHz) which, for me, eliminated a cable. So far, so good. Now the reasons for the two stars (and I'm trying to be generous here, because my initial inclination was one star!). Their web site's stated specs as well as their customer support state that this is bluetooth compatible. If you are only interested in bluetooth headphones or speakers, those work. Keyboard, mouse, gamepad? No way to connect. Went back to the store and one of the sales people and I looked at a 65" RU7100 and it had the same issue. Manual says that on the Input Device Manager page there is an entry for Bluetooth Device List, but there is no such entry - either on my 43" or on the 65" in the store. I believe that the specs for the RU7100 are in error (and a pretty serious one if you ask me, since customer support is mostly going off of the stated specs and the manuals). Spent about three hours total on-line and on the phone with Samsung customer support trying to get them to understand that the page they insisted I needed to go to did not exist. Their conclusion was that my keyboard was incompatible. I kept telling them that there was no way to determine that since I couldn't even get to the point where I attempted to pair the device. The last person I talked to admitted that the specs and the manual might be wrong; the clue for her was that the remote listed in the manual (Samsung's Smart Remote) is completely different from the non-smart remote the TV comes with (their Universal Remote), which indicated to her that there was no bluetooth connectivity except for speakers/headphones. Also tried connecting my iPad and iPhone to the TV according to the manual and the on-screen Connection Guide, and that failed as well. When Samsung's Smart View app showed a TV that was on my network (about half the time), it displayed a UN55JS7000. I don't own a 55" TV nor anything close to that model. Another problem - before purchase I talked to several Samsung reps on the phone and asked about the availability of Comcast's Xfinity Stream app and was told be all that the app was most definitely available. This TV is for an addition to the house and I wanted to have as few rewiring issues as possible, so WiFi and streaming were a definite plus in my decision process. Again, they were all wrong. Comcast couldn't definitively say that it was not available (the RU7100 is a 2019 model series), but the fact that it was not in the app store was an indication that Comcast hadn't as yet released it for this mode, though I was told that getting the app out to as many Smart TV's as possible is a priority for them. Bottom line, it's possible that many of these problems can/will be eliminated via a future firmware update, but I'm ready to take that chance, And I have no way of knowing how many other features that are advertised for this TV (and for the RU7100 series) just do not work as advertised, if they exist at all. If you want to compromise on features, there are less expensive ways to go, even within Samsung's lineup.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Terrible.. no really..

    Posted
    cedoman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Now I can go into a whole huge review of why I said this TV is terrible.. but I’ve been setting up both TVs all day and I’m exhausted! So... bottom line - I returned this tv because the picture quality was just as good .. if not a bit worse than my 2006 Sony Bravia that I replaced. Viewing angles is fine.. not a problem there.. it’s the picture quality that is just mediocre. This is really a $275 tv tops! I ended up returning it after 2 hours of calibrating, tweaking - you name it.. no way to fix its sub-par potential. 4K plays well (acceptable) in some instances.. but over the air HD and WiFi - sucks! It’s not necessarily grainy.. it’s just not “not sharp” or “dynamic”.. no.. not this tv. Movements can be choppy. Agghh.. so annoying! I returned it today and got the 43” Q6 Series.. BIGTIME DIFFERENCE!! Paid $325 move but I have no regrets with this switch! Q6 is the real Samsung quailty that makes you say.. “ yes .. this is the one!” Skip this Tv and go straight the Q6 series for a quality TV.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      cedoman,

      I am very sorry to see that you were not happy with the picture quality of your unit, and experienced judder and grainy images despite adjusting picture settings.

      please accept our apology for the disappointing experience. If you should ever decide to give Samsung TVs another try, please know that we are always here to help with any concerns or questions. Please reach out to us at Samsung TV Support for help with fine-tuning your viewing experience.

      You can reach Samsung Customer Support toll-free at 1-800-SAMSUNG (Ask for TV), or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
      Or find us on Twitter at  https://twitter.com/SamsungSupport

      - Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    Great TV and Value

    Posted
    jpere8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This review is for the 43RU7100. The NU is previous model. 4K video looks great. Out of box settings right now but will adjust. I contemplated going with QLED but at double the price, just can’t justify it for a non everyday use TV set. Speakers are louder than my previous and I won’t need a sound bar. speakers point down and I’ve seen some that actually point back. I also like that I can hook up BT headphones and listen via that when wife is asleep. Here is the main thing for me. You can start paying premium for upgrades that in all reality you don’t really see benefits unless you go w top of the line series. This is a great line (7000 series) and wouldn’t go lower than this.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Viewing angle poor

    Posted
    Avery
    • My Best Buy® MemberMember

    it is a nice looking tv. works pretty smooth. I dont understand the reviews about the tv having good viewing angle. My first and last samsung tv purchase. I use mine on a table in front of my recliner for gaming. the viewing angle sucks, I purchased this online after talking to rep in SF over phone. So hopefully they'll let me return this garbage. Viewing angle: directly in front of tv a little above center line great picture. directly in front below center line sitting in recliner the picture gets darker the lower your view below center line. Viewing from the side of center of the tv colors are washed out, like its too bright. so unless you can mount this tv on the wall and have it tilted exactly towards you the picture is compromised. cheap junk with a moderate price

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Avery,

      We value your user feedback on the viewing angle of RU7100 TV and will share it with our product team.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.

      Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.

      -Samsung Ambassador Samsung

  • Rating: 4 out of 5 stars

    Great value for the price ($349)

    Posted
    MichaelDP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Clear picture, nice set of smart apps. Sound could be a bit better. We have it in an entertainment center (just fits!) and it seems as though the sound is getting "lost". I haven't explored any sound options, so YMMV. The feet are so far apart, we had to set a wide board on the surface in the entertainment center (not the full width of the entertainment center) to accommodate them. It recognized our Verizon FIOS service right away and placed it in the list of sources/apps, which was nice, no guessing how to get back to live TV. We're not used to such a clear picture, it almost seems live! Connected right away to the Verizon FIOS wireless internet without ant hesitation. I would give 4-1/2 stars if possible.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good solid economy TV

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Enjoying picture but my remote was broken and had to call, wait and finally receive a new remote a week later. Spent 40 bucks on a universal remote but can’t find receipt to take back. So purchasing a decent second tv turned into a bad experience from a weak warranty support system. The remotes are so small I can’t read the function buttons so I have to turn on light, stop play and get my reading glasses to program or access guide. Fine for 10-40 year old people, and I’m not age prejudiced, but not for an aging population with money to buy what they want. If I purchased an 85” TV and went through all this I would have returned it all and voided the sale.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    disappointed

    Posted
    Sandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this TV never considering that headphones could not be connected. In apartments it is necessary to use them early morning or late evening. After 3 trips to Best Buy to resolve this issue, I discovered that my current Sony headphones can't be adapted to work with the TV. I was also given advice on how to make it accept Bluetooth. That doesn't work either. I contacted Samsung and got no help there either. Now I have to try keeping volume very low and using closed captioning. Not easy with live TV programs. Not a happy customer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    From curved to flat

    Posted
    BeeB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I owned a 2014 Samsung Curved 55 inch tv. It’s wonderful but began to die and warranty was no longer an option. I reviewed several TVs but decided to stay with Samsung. The salesman and I stood in the store to compare picture quality and this was exceptional to the other brands in the same price range. It was also on sale so overall a great size and buy for this tv.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good TV for the money

    Posted
    NancySlade
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this TV to install in a kitchen we are remodeling so we haven't actually used it yet. We had done a lot of homework so we were pretty confident regarding the brand and model we were going to purchase. We both felt that our salesperson was more of a hindrance than a help. In the end we bought what we had planned all along.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy set up right out of box

    Posted
    GRILLOUTGRANDPA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I only use 2 wired video sources - cable box and DVD/VCR player. Love the way product automatically turns on the cable box. I do not play games nor use internet features of product ( I do have wireless internet in home ). This made for an easy setup.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    not easy to set up

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Picture is very good, audio is strange so far. Can no longer control the sound bar, even with TV speakers, there is a disconnect between visual and audio, as if on a delay in getting to hear what is mouthed. So far, just so so pleased with this purchase

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Bill,

      I am sorry to hear that you are experiencing issues with the audio function of your RU7100 TV.
      So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport

      If you have not already done so, we invite you to register your new Samsung TV at:  https://www.samsung.com/us/support/register/.
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      -Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    Great TV

    Posted
    Randy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    TV is Great. Owners Manual NOT so good. Directions for setting preferences etc were almost useless for someone who is not tech savvy. Once we got cable company, that installed HD boxes, back over, they were able to correct the errors that I made and all is GOOD now

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung 43” Smart TV

    Posted
    Denise
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great tv bought on sale at an amazing price! The set up was simple and I was able to program it easily as well as program all of my favorite shows. I was also able to easily set up my Netflix and other included apps!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV for our grandchildren

    Posted
    Catrag
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We really like this TV. We like the quality of the picture, it has a nice size screen for the children to watch their cartoons and movies. They were so excited when they came down for the weekend and saw that TV in their room!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Picture Quality

    Posted
    Rock1
    • Verified PurchaserVerified Purchase

    I purchased this TV for my patio, and even while the sun is in the area I still have excellent picture quality. This was a great purchase, also I used my rewards certificates and picked it up for $129.98.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not the TV for everybody.

    Posted
    Larr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would have given it a 4 but the side views are not good.You must be directly in front of the TV to get the HD effect.I do not see any difference in the picture quality between the 1080 TV that I had before and this one.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Larr,

      We value your user feedback on xxxx and will share it with our product team.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.

      To optimize your product experience, we encourage you to register your new Samsung TV at:  https://www.samsung.com/us/support/register/
      The registration helps you gain access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.

      -Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    Best TV ever!

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This TV has all of the bells and whistles at a competitive price. We have the exact same TV in our other house and liked it so much we chose to buy its larger, bigger brother for our new purchase/house.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good TV

    Posted
    Beea
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far this TV has been pretty good. Super easy to set up, the picture is clear, volume is good. Size is pretty descent. Overall this was a good purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It will be much better with some 4k content.

    Posted
    eesarhaddon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had a little problem but it was Comcast and not you guys. Mostly good but had to change my wiring scheme from my old Samsung as My stereo doesn't support 4k. Oh well. Again not an issue with your product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV

    Posted
    Darren
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my first smart TV and I was intimidated about setting it up, but it is very user friendly. Picture quality is awesome. Perfect size for me. Love that I can connect it to my Samsung Galaxy phone.

    I would recommend this to a friend