Customer Ratings & Reviews

I purchased this because I had never had one and I’ve had most of the mid year and up TVs from the top five manufacturers. I just love TV and I love playing with them. I kind of stayed away because I never heard heard good things about the picture quality with The Frame. I’m actually really surprised and I love this TV. I have the current flagship Sony OLED and the flagship from LG OLED. Now this is neither one of those however, it has really amazing picture quality when you’re in just regular TV mode. I really don’t know why it gets hit hard for that. I’m pretty familiar with how TVs look and how they compare and I find this very comparable to any midge TV from any manufacturer. The setting to display art is really cool. I ended up putting it in my kitchen on the wall and I love it. It is just wonderful to have so many different pictures to look at every three minutes to every hour however you have it set. I absolutely recommend this. Even if you’re using it as a combination of an art display and a TV it still works really well for both. I think most people would be very satisfied with the picture quality.

Easy to setup, sleek look. Added to our bedroom to watch tv and have a nice picture in our room as well.

It has some quirks but overall a decent tv and the art feature combined with the plethora of options for easy install bevels to hide the edge and make it look like a “frame” is kinda cool if you want to make the space look a little nicer. I wouldn’t pay full price but snagged an open box and am happy with the purchase

Amazing TV I come home and it makes the atmosphere of the house really amazing with the art they got its really beautiful and its crispy clear quality is amazing. Sound is perfect. Installation was so easy as well. I highly recommend

Beautiful Tv that doubles as art work or display your own photos ! Smart Tv easy to use

Easy set up wow the station that are included. Easy to set up.

Really nice tv and I love the frame around it! Adds alot of style to the room.

Is it a TV or priceless art???? It’s both! It’s a must have in your home!

I rarely leave reviews, but this experience has been beyond unacceptable. We purchased a Samsung Frame TV from Best Buy less than 8 months ago, and the TV is already completely dead. What makes this even more frustrating is that this TV has barely been used. This is in a second home that we’ve only lived in for maybe 3 of those 8 months, and the TV was rarely even turned on. This is essentially a brand new television that failed almost immediately. The real nightmare has been Samsung’s warranty process. We spent a long time troubleshooting on the phone with Samsung support with no resolution. Then we waited days for a technician to come out. The technician checked the TV and said another part needed to be ordered. We then waited another week for a second visit, only for the next technician to STILL not be able to fix the TV. Now Samsung wants to take the TV to a warehouse for more repairs. This is absolutely ridiculous for a premium television at this price point. At what point does Samsung acknowledge the TV is defective and simply replace it? Instead, customers are expected to sit through weeks of delays, multiple service appointments, and endless inconvenience over a TV that is practically brand new. The entire reason many people buy The Frame is because it’s marketed as a premium luxury product. Our experience has been the complete opposite. Premium price, terrible reliability, and even worse customer service. A TV under a year old with almost no usage should not completely fail like this, and customers should not have to jump through hoops for weeks just to maybe get it repaired. 1 star, and honestly that’s generous.

Really like the flush fit. Easy to install. Great picture and sound quality. User interface intuitive

The management at Best Buy in Aberdeen, NC gave me top notch customer service in solving a problem with my original purchase. My item was installed by a professional team.

I’m an artist and this TV is more than just a television.

Vsry happy with this TV. The art mode looks great and guests were fooled at first. Blends well in a living room entertainment space. Suprisingly good picture and sound also for such an asthetic piece. Easy setup with directions.

So far so good! I live in a small 413 sq. ft. condo and needed something to replace my Samsung projector that died after just a year. Since I also wanted to add artwork to the space where the TV would go, this was the perfect solution. The TV sits pretty flush against the wall, with only a small clear cord coming out of the bottom (I plan to have it hidden in the wall soon). The box that powers the TV is a bit large, but worth it for the setup. The picture quality is solid—not the very best compared to other TVs at this price point—but it works perfectly for my needs. The art display is beautiful, and I subscribed so I can change the artwork every day. Overall, I definitely recommend this TV!

Fantastic, great picture, easy to operate and with best buy price adjustment if a product goes on sale it was terrific. Exchanged the 50 inch for a 55 inch and it cost me nothing because of their promotion.

I bought this product as an open box in excellent condition and it came in perfectly. It’s such a beautiful addition to my home very sleek and not bulky at all. The image on the TV is great as well I have no complaint it’s beautiful.

I bought this tv for my daughter as a move in present and she loves it! I had not heard of the Samsung frame line until she mentioned it. The interesting thing is what it can do when you’re NOT watching a tv show. It displays various paintings and becomes a piece of art that blends into any wall art collection. The included wall mount allows the tv to lay flat and they even sell magnetic wood look pieces to cover the black edge of the tv. Yes, a very interesting concept.

Not a bad TV but I have been having issues such as turning the TV on and it does nothing but blink the red light on the bottom, I usually have to press the power button on the remote 2-3 times before getting it started , other than that works great, nice features

Art mode was neat. It was the reason I bought the TV. Otherwise I probably would have gone with the OLED. I did disconnect the TV from the power for a moment after I set it up. After that, I was having a hard time getting it to go back into art mode. The other downside to art mode is you are limited to art you can view if you do not subscribe to the $50 annual membership. The TV has a frame feature for any image you want to view in art mode, but when you start a slideshow, each image will not go into the frame you want unless you individually save those settings for every single image. The ultra slim wall mount that the TV comes with is clean. It also has easy leveling mechanism after you hang it up which is convenient.

Overall, I’m very happy with the 2025 Samsung 50" Frame TV. The sound quality is nothing to write home about, but that’s not really why I bought it. I mainly use it as a giant wireless monitor for my laptop, and for that it’s fantastic. Large Excel spreadsheets actually become almost enjoyable. Almost. When I’m not working, Art Mode turns the TV into a very convincing electronic painting, which is a much nicer thing to stare at than a giant black rectangle on the wall. My only real complaint is the remote situation. This is my second Samsung TV, and apparently both TVs believe every Samsung remote command is addressed personally to them. I turn on my main TV, and The Frame wakes up too. I turn one off, and the other sometimes joins in out of solidarity. Samsung really needs to provide an easy way to disable or isolate the IR receiver on one TV. Aside from this little family communication problem between my Samsung TVs, I’m very pleased with The Frame. The picture quality is excellent whether I’m working on a massive Excel spreadsheet or pretending the TV is a piece of expensive modern art.