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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 111 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the superb picture quality of the 65” Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024), frequently praising its sharp and smooth display. The ease of setup and user-friendly interface are also highlighted, along with the impressive array of features. Many appreciate the television's attractive appearance and surprisingly good sound quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 111 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Almost Perfect – Just Needs a Tune-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with Lots of Features This TV has a great picture and is packed with features. It’s perfect for light gaming and works with Xbox Cloud Gaming, which is a nice bonus. I gave it 4 stars for two reasons: The remote has a built-in battery you charge with USB-C or solar. I just prefer regular batteries. The software can lag sometimes, mostly due to bloatware. Hopefully, Samsung can fix this with updates. Overall, it’s a great TV and a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television! It has excellent color and sound. The processor is amazing! So quick to respond! This television replaces our 6 year old 65" Vizio. Night and day difference!! You won't be disappointed buying this tv!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 65”

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally talked my husband into a larger tv and as always, I wanted a Samsung. The picture is amazing. The colors are so bright and the image so sharp! I always shop tvs by what picture looks best to my eyes and it’s always a Samsun and this tv is no different. So happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Phenomenal picture, wish they kept the old remote.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought several Samsung TVs over the years. Great picture quantity and is great in my living room paired with the matching soundbar. Second time around with this setup in my new house and It doesn't dissapoint. My only complaint is that they changed the remotes again to a much smaller irrtating one. I'm not a fan of everything getring tiny.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung NEO QLED 65”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice TV. Great picture and sound is pretty good without a sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my Samsung Neo Q LED is great! The staff did well to inform me of the latest technological advances and what brands were the best. Ultimately, we chose Samsung because to me they looked the best and have never let me down before.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Als TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv love it would definitely recommend this TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good price and quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool. Good size, brightness, and quality. The sound is more than enough for my apartment. No need for any sound bars.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    High quality picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture quality , works very well with sound bar! Highly recommend!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Definitely a great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity of this tv is absolutely amazing. The TV has great apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like my TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent excellent Excellent Excellent verrygood Excellent

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Aku

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my television completely. Clean and clear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tv delivered with a crack

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was delivered with a crack accross the screen under the factory seal

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      FranciscoC,

      We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Black screen and flashing, on 2nd one, both lemons

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy this tv! We had two replaced in the first 90 days and both are lemons. Expensive piles of junk! Screens go black, flicker then shut off every 30 minutes. Samsung replaced the screen twice. Trying to get my money back now but we will see. Best Buy only gives 14 days! Buyer beware.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RobinD,

      It’s unfortunate to hear of your experience with Samsung’s QN85D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty

      Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung does it again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around tv. Colors, brightness and easy to navigate. The remote is very simple to use, has very few buttons but with the programming of the tv it is able to do everything that a remote with five times the buttons. Extremely user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Sound

    Rated 5 out of 5 stars

    Great TV for sports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this Samsung QLED TV! The picture quality is incredible—you’d think everything on the screen was lifelike. We’ve watched a few football games, and it’s perfect for sports with its sharp, smooth display. The sound is surprisingly rich and clear, and the built-in smart features make streaming and navigating apps so easy. I’m so glad we decided to buy this model—it has exceeded our expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung has great picture quality and was fairly easy to set up. It does take two people to do it and I wish some of the plug ins were assessable more easily. They are all in the back and hard to reach. It does have some weight to it. Smooth transition from picture to picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    NBA 2K, MLB the show & Last of Us Part 2 TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great TV. It took two people to get it in my tiny home but once I did, things went well. The TV will need a wide, preferrably soft area for you to set it up. The stand was not the easiest to assemble but all in all it took around 10 minutes to construct which isn't that bad at all. I do wish the stand was at the ends of the television instead of the middle but that's simply personal preference. Now to the TV... I love it. Great for sports games on the PS5 and any detail oriented movie that you are already a fan will become that much more enjoyable when watching it on the screen. I've never paid this much for a television but when I say it is worth it- I mean that wholeheartedly. My partner was against a large television until we got this one. Total game changer. It will make you want to invest in your electronics for the top notch experience. It was suggested that I get a sound bar but so far, the 2.1 watt amp (don't quote me on that-I'm freestyling) is good enough. I have to play with the settings more as it does reflect light in an undesirable way when a light is lit in a dark room. I have a small home so I am also aware that this may just be a proximity issue. I bought this TV for my 40th birthday and as of now, it serves as the best gift that I have ever purchased myself and surely will be hard to beat.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85D

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Great Picture! A good size fot my room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Best I've ever had. Picture, color, processor, options. Everything about this TV is just next level from Samsung

    I would recommend this to a friend
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