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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 111 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the easy installation, beautiful design, and vibrant color options of the Bespoke 4-Door French Door Refrigerator Panel. Many customers also mentioned that the ice maker works better than previous models. However, some customers experienced delays in receiving their panels and a few had issues with broken panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 111 reviews
  • Pros mentioned:
    Appearance, Ease of use

    Rated 5 out of 5 stars

    Pick your style/design!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choose this look because it was different from the stainless steel. Looks good on the refrigerator, easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dpor panel

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice on the refrigerator. Door panel make it looks very different from other bespoke refrigerator

    I would recommend this to a friend
  • Cons mentioned:
    Delivery time

    Rated 2 out of 5 stars

    Waiting on my fridge to be complete

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been so frustrated by this entire process! I ordered our fridge in February we received it on May 14th minus the top panels and my $150 in gift cards I received with purchase were canceled so that was a slew of phone calls to sort out itself. Then today I thought the top panels were arriving but turns out it’s only 1. Lucky for me the nice tech that was on his way said he would just combine the appointments and come with both panels next week. Here’s to hoping they arrive as I’m really over making phone calls. I spoke to a very sweet lady named Dawn with customer service. I feel like I’ve earned a $400 gift card after having all the issues I’ve had to deal with. It’s been pretty disappointing.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    New home appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a great moment to get help from Best Buy even though there was a little glitch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this system!!! I got white because I couldn't change the color on the top where the computer screen is. Otherwise I would have gotten the light blue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them.. i want more colors. They cwme really quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the instillation was good and no damage was done when being delivered

    I would recommend this to a friend
  • Cons mentioned:
    Delivery time

    Rated 2 out of 5 stars

    The glass less refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im still missing one door glass sinse april and i was suppose to get it in August and now they are telling me will arrive at the end of November

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued BestBuy client,

      To better assist you with this, don't hesitate to get in touch with our
      BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the missing door glass and get an update.

      Have a great day.

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesomeness. This was perfect. My fridge looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spot on match

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color match was spot on with existing panels. I’m glad we chose this color.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love my fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!!!! It’s beautiful! It makes ice very slowly… it’s hard to close. Well u have to push it closed. It accidentally gets left open a little bit a lot. It does have alarm that beeps when it’s left open so that’s way cool.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Bespoke panel

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This is just the panel for the fridge but the color is awesome. Love the option to customize. I do suggest having a micro fiber towel handy to clean the fingerprints off. And no harsh chemicals being used to clean since these are glass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great panel color.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the look of the orange glass panel on the fridge which is easy to clean. I got tired of trying to find products to clean my stainless steel refrigerator which left marks on it. This color gives it a nice pop of color. Eventhough, the color is bright; it may not go with all types of kitchens but the color has to do with how it makes you feel. I like it a lot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hard to get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The panel has a great look, better than stainless steel. I had to order the fridge with stainless steel panels and wait for the install of these. I’m still waiting on the last one, right side panel and I’ve had 4 dates for that. They keep having issues getting it from Samsun for some reason. That explains the 4 star and not the 5. It’s very annoying keep getting delays.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    Finger prints

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking but be prepared for the finger prints issue.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Panels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color was just as I expected. Easy to install these!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Installation

    Rated 5 out of 5 stars

    Easy to install, looks great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and looks great. Adds some color into the kitchen that normally doesn't have much choice in their appliance color. PS: Make sure you get the ones for the exact model of Refrigerator. We got some similar for the middle and bottom sections and did not fit

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Design, Ease of use

    Rated 5 out of 5 stars

    Samsun bespoke charcoal black panels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking panel, very elegant, stylish, easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fits as intended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bespoke panel like all others are easy to install and completely change the look of your fridge. Would recommend if you like to change up your style like me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Panel Looks Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Bespoke Panel is very nice. The install went well. The instructions, not so great. But I was able to figure out how to install from the images on the instructions (and Youtube).

    I would recommend this to a friend
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