Customer Ratings & Reviews
- Model:
- DW80R9950QN
- SKU:
- 6474062
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the product's exceptionally low noise level and excellent cleaning performance. They also appreciate its convenient third rack, user-friendly design, and large capacity. However, some customers express concerns regarding its reliability and the excessive cycle time. A few also find the product to be overpriced.
This summary was generated by AI based on customer reviews.
Samsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful unit however was an open box item and when delivered we found it had been used. We found a moldy plate inside and blue liquid in detergent area. Had to return this item back to Best Buy.
No, I would not recommend this to a friendGreat third tier.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way it cracks open the door when the cycle is complete.
I would recommend this to a friendGood dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new dishwasher. I had a kitchenaid before this one.
I would recommend this to a friendDishwasher Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT. Bought this as a replacement for the old dishwasher in our new house. Works great.
I would recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Dishwasher
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is quiet and cleans the dishes really well.
I would recommend this to a friend Good quality dishwasher
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome finish and quality so far. Great value for price
I would recommend this to a friendBad experience with this one. Its doesnt clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an older working diskwasher for the look of black stainless steel. This Samsung washer never thoroughly clean any level of the dishes like my last washer. Very dispointed in its menu to start the washer. And upset it take 2 hours to finish washing and the dishes are still dirty. My two year warranty expired 10-2024. And today this washer wont even turn on.. I have all all Samsung appliances in my kitchen. (double oven, refrigurator which lasted only two years and died, stove top, and microwaves) All seem have a short shelf life. And non repairable by warranty service guys that come to fix them..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are committed to enhancing the performance of your dishwasher. Let's get this taken care of.
We suggest referring to the resources below to address your dishwasher's concerns. Please click the hyperlinks and watch the instructional video (If available) for tips.
Dishwasher cycle ends before dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Samsung dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Samsung dishwasher does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
To learn how to operate your dishwasher with ease, turn to pages 31-36 under "Operations (Control panel and functions, Cycle overview, Simple steps to start your dishwasher, and Settings):
https://files.bbystatic.com/cKwLqT%2Bcqpu5qiNynxlpUA%3D%3D/fc4a967f-db66-4b9e-a1fc-02a6426b84d8.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149929286, to help our team locate your information when you message us.
Have a great day.
-John
Awful Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher leaked. Samsung sent repairman twice. On second trip, repairman tipped dishwasher back and screwed in into the cabinet. The screw protruded through the side of the cabinet. And the dishwasher still leaked. I ended up buying a replacement after 6 months. Samsung says it will reimbursement, but I have to pay out of pocket first. We'll see. If I had not bought an entire suite of Samsung appliances, I would have bought a different brand. Samsung customer service is awful Promised call backs in 1-2 days -- never happened. Then I was told 24-48 business hours -- 3-6 days?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the washer.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146821879) to help our team pull up your information.
Have a great day,
-Ernest-
It LEAK all over my Kitchen
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung dishwasher I purchased was supposed to bring peace and quiet to my kitchen, but instead, it’s been an ongoing nightmare as it leaked from the right bottom side, sometimes both sides, and collect steam/water vapor on top, damaging our new kitchen hardwood. Technicians tried everything, but the problem persists, leaving me frustrated and unable to enjoy anything. Despite its cost, it failed to do its job properly. I’m disappointed in both Samsung and Best Buy. Now, I’m constantly on edge, placing tray and bowl under the dishwasher to catch drips, constantly worrying about the risk of electric shock or mold ruining my brand-new kitchen. I just want this nightmare to end.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how it feels to deal with a leaking dishwasher. We're here to help.
Here is a link with steps to help with your dishwasher. It also contains another resource about leveling the dishwasher, which we suggest checking.
The dishwasher is visibly leaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146951082) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome appliance ………………………………………………………………………………..
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly and looks great. Would highly recomend.
I would recommend this to a friendRead the Manual Cover 2 Cover!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I grewup without a dishwasher, it was not needed.. items never were left in the sink. For 46 years it worked for me. My husband and daughter used our dishwashers in the past (incorrectly). After 6 months of remodeling and having time to read the manual. It was a breath of fresh air after it was all done! The quickwash and AutoRelease features made putting our home back less stressfull 2 weeks before the Holidays. I am a visual person.The Smartthing App shows you what items go on what rack and how to properly lay everything in order to not block any cleaning features. My family thought I was joking when I was having family time reading appliance manuals before they start pressing features and buttons the proper way! Kitchen appliances have drastically changed over the years, to improve our lives. However, if we didnt take the time to learn the fuctions correctly..it was do the opposite and stress me out.
I would recommend this to a friendSamsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best dishwasher I have owned so far, only have had it about 2 months
I would recommend this to a friendSamsung Appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dishwasher. Went with the Samsung appliance bundle for kitchen remodel. Highly recommend
I would recommend this to a friendJunk junk _ negative 5 stars
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk - flat out junk - do not buy this - my lawn sprinkler could wash dishes better from 50 yards away - zero stars - wait negative 5 stars - looks pretty but - worst appliance ive ever purchased in 30 plus years EVER
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertG,
We are pleased to receive your honest review of your dishwasher. We are here to help with your appliance.
When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed.
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
See pages 47 and 48 for a basic troubleshooting guide.
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145347826) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best purchase ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't be more satisfied with this product, just love it
I would recommend this to a friendWant my money back!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this product. It does not dry well, plastics are wet and stained . The mechanism that open the door stop working even though it is in the right setting . My old Bosh (10years old) was by far a better dishwasher than this. I am about to call customer support. Wish I could get my money back so I can buy a Bosh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having concerns with your Samsung Dishwasher. I have some information that I would like to provide that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Buy something else!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First dishwasher leaked. Best Buy quickly came out and replaced it with a new one. Second dishwasher doesn’t clean well. Despite first rinsing dishes and following all filter cleaning maintenance procedures the attached picture is what the water standing at the bottom looks like after a cycle. This is the water doing the final rinse on my dishes.
No, I would not recommend this to a friendDon't Buy!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't touch this dishwasher with a 20 foot pole! I've had it for 2 months and I have yet to empty a load where all of my dishes are clean. Usually there's a few pieces that look as though water never even hit it.. I'm so disappointed and angry. I know it wasn't the most expensive dishwasher available, but geez.. it's bad. Wish I could return it..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SusanH,
We understand that dealing with a dishwasher that does not clean the dishes can be frustrating. Let us help.
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 47-48.
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
Lastly, the links below will guide you about improving the dishwasher cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149629961) to help our team pull up your information when you message us.
Thank you.
-Angelica
Rubber Gasket and Valves Dissolved
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months of superb performance, the machine stopped washing the dishes in July. After two tech visits over two months, the apparent problem was found. The Upper arm rubber gasket and valves DISSOLVED and became wrinkled. Must have a bad batch of rubber in the factory. I hope next week's replacement is a different batch... but what other rubber is faulty... hmmm?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sasha! We appreciate you taking the time to bring this matter to our attention. I understand that you are in the process of a replacement. We are happy to know that the concerns are being rectified. However, if you ever need further assistance, please feel free to reach out to us via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143733711
Thank you for choosing Samsung.^Nic
