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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 437 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 437 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device. The processing power and battery are amazing. The size is very nice as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good phone, great with games like diablo immortal

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this phone for a couple years now i believe and its done all i meed it to do.. i havent had a single problem with it. Or it slowing down after years of use. Screen still has good color, no burn in.. sound is still great.. and battery still holds up as well as it did day it came out of the box.. already eligible for a free upgrade if i turn this in but i doubt i will since i am still happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Great phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great it does not feel cheap at all even though it has a plastic back it feels like the same weight of the Galaxy s10 or s10+ the camera is great the response of the S Pen is great as well the screen looks amazing and even though it's at 60 hertz it feels way faster then my iPhone 11 did I actually like the fact that it has a plastic bag if it drops I don't have to worry about the back cracking or shattering and it also still has ip68 water resistance and wireless charging and reverse wireless charging the screen is great when playing on my Xbox game pass ultimate subscription and the phone is very loud and the screen gets very bright it's just a grate phone all my friends got the note20 ultra but I couldn't afford that phone but I'm very glad I got this phone it has 4K at 60 selfie camera for video and the same for the rear video and the fingerprint sensor is very accurate I also love this green color and it also comes with a 25-watt fast charger and it really does charge your phone super fast but it does not come with headphones but that doesn't bother me cuz I have Bluetooth headphones anyway overall I'm pleased with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Stylus

    Rated 5 out of 5 stars

    Very good phone.....many wrong to think otherwise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to try it for yourself. Forget about anyone's opinion, including mine. Why? Like anything in life, I have come to believe that reviews are SUPER subjective. You have to take into account that a review may be coming from a very young person that can be easily impressed and will give anything new 5 stars. It can be a snob that has to have everything perfect. It can be a person that received it as a gift and could care less about what anyone reads. Listen, it has a plastic back - SO! If it were glass, and dropped and cracked, the very person complaining about it having a plastic back will be most likely crying when they find out what it will take to repair a glass back. Is it slow? NO. You'll get someone to say it is. Is it snappy? YES. You will get someone to say it isn't. Do you need 120 hertz refresh? Give me a break. Moving fast in today's world is one of the reasons why so much in the world is screwed up to begin with. The speed at which you navigate any given website is MORE THAN ACCEPTABLE. Battery? You are going to get yet another person that says it won't last a day. SO! That very person probably lives on the phone and has forgotten there is a world around them. Standby time is excellent. Battery is super acceptable. The only adjustment I have made to the phone is lessening the brightness to 50% and it is still very bright. Calls are clear. Everything connects fast to it via bluetooth and stays connected. At the end of the day. If you need a good phone with a proven track record, and in this phone's case a stylus to make writing, typing, and keeping the screen as smudge free as possible, this is a great phone.

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Favorite phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was my favorite. The S pen made it easy and even fun to use. I loved using mine to play mobile games like Merge Dragons.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, S pen

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is fast and intuitive and the phone is comfortable to hold. This phone does not come with as much bloatware as previous phones. It has an outstanding camera that provides clear and pictures with high resolution. The phone is big enough with enough screen space to make dual apps actually practical. Even though the back is made of plastic, it doesn't feel cheap. The S Pen feels like an actual writing utensil. This is an awesome phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Plastic back

    Rated 5 out of 5 stars

    Best phone I've ever owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't expecting to like the Note20 5G as much as I do. I wasn't even planning on getting it, but Best Buy priced it just right and I almost went with another phone that wouldn't have satisfied me nearly as much as the Note20 5G. One of the things I enjoy about the phone is not only the large screen but also the nearly bezeless front of the phone. I also love that the front camera is just a small circle for the lens on the screen unlike the iPhone which has a large and ugly notch that takes away from the display area. This phone is fast, and the battery lasts me for 2 whole days with medium usage and 8 hours of screen on-time. I also have a lot of notifications come in on my phone but it doesn't kill the battery like my old S7 Edge did. You simply can't go wrong with this phone. The only flaw is that the back is plastic but I personally use a case with all my phones so this is not a dealbreaker for me.

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Note 20 (5G)

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Note 20 (5G). I didn't at first... I had never had the pen. But I love it now!

    I would recommend this to a friend
  • Pros mentioned:
    S pen, Speed

    Rated 5 out of 5 stars

    Great phone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had two other Galaxy phones this size. This is the best one yet, while they have all been good. The speed is better, the look with bronze case is sharp, and the software works great. I really like the S Pen allows me to type at least twice as fast than with my fingers. I cannot comment on 5G since I have not found any service area in the first week.

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Love my note 20

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and PC..pocket computer. The S pen makes Signing docs easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have had a note for years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Note is the best Samsung phone ever made. I wish they would keep with it. They last forever. Like a sears or l.l bean product. You know what your getting.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Purchased this while trading in my note 10 because I wanted a bigger battery that lasted me all day. This did the job and the screen looks amazing! Sadly, they only had this color but I did not care since it was going to be in a case and only the silver/black camera was going to show. So far the camera lens matches all my case colors, as opposed to having gotten the green phone or the bronze!

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    The best Phone that money can buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras, the S-pen, the AMOLED screen quality, the 120 Hz refresh rate, the 5G data connection, the build quality, etc. are all top notch. This phone will probably hold the crown for best Android phone for a good while, and it has key feature bumps that made me especially want this phone--namely the 5G and the 120 Hz screen. I would definitely recommend a solid case if you're planning to spend this much money on a phone. I bought a Spigen case which effectively reduces the camera bump on the back to allow the phone to sit flat on a desk. The IP68 rating means that it will be fine with water and dust, but drop protection is still a must. I saw a stat recently that something like 2/3 of people report incurring drop damage to their phone (for all phones not specifically this phone). Other thoughts: I think it's interesting that most middle class people can afford the best phone that you can possibly purchase for a product that is in your pocket, everyday, all the time. You can't say that about cars, houses, clothes, but you could definitely swing buying the best phone that money can buy once every 3-4 years if it's important enough to you. For me it is, and I'm very happy with this phone. Lastly: Google Pixel, 1+, Apple, etc. can only hope to match some of the features that this phone has to offer, but I highly doubt that they will exceed this phone's specs on yet to be release products. Just my opinion as a phone guy, but the best that they could hope to do is give you a better value on specific features. If you're somebody looking for the best value on a calling and texting machine, then this phone is not for you. This phone is for somebody that wants the best cameras, pocket computing power, & screen quality that money can buy you right now.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Fantastic phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a samsung s10e, to iPhone 11proMax, (hated it) then back to samsung. I chose the Galaxy note 20. Only issue is the typical application problems, such as snapchat camera not working unless I restart my phone, and connection to "my phone companion" on my windows PC. But I just reset the settings within the computer application, and it connected immediately. So I'm assuming it was an issue with my PC. The camera on the samsung is spectacular. The response on the phone is fast, I absolutely LOVE the pen feature as well. Definitely a huge selling point for me. (Haha get it?) I also bought a Samsung Galaxy Watch Active2. Connection was immediate with the phone. I love how I can play Spotify on the watch, text, access calender, weather, and especially view notifications and text when my phone is in my bag at work. Overall, this phone is fantastic and I'd absolutely recommend to anybody whose interested in buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always with most samsung devices, it's fast and has decent battery life. The camera is also very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy for my sister

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s a perfect buy for my sister , as she needed to upgrade one of the best gift I have given her since long time

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been Note user for a very long time. I wasn't sure I could move on to one without SD card compatability until this one. It is so fast and intuitive to use. Everything is done so easily including transferring all my previous information. It feels expensive. It looks chic. I love that BB sells it for a carrier and unlocked. Super easy to get and delivered next day. So happy I did until now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Had it for a couple years and still does everything thing i need and has more storage to go

    I would recommend this to a friend
  • Pros mentioned:
    Stylus

    Rated 5 out of 5 stars

    Great Phone for Work and Play

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been through a lot of abuse and use this year. Remodeling a home I have dropped and kicked it a few times. For Christmas my wife purchased me a selfie tripod and it didn't come with a battery for the blue tooth shutter release. But with the Note I could use my stylus to take the pictures!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, S pen

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture easy-to-use sleek design love the pen an storage

    I would recommend this to a friend