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Samsung - Galaxy S8+ 64GB (Unlocked) - Midnight Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2882 reviews

96%
would recommend to a friend

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  • Rating: 1 out of 5 stars

    Phone and Samsung Co is awful.

    Posted
    pjsisk01
    • My Best Buy® MemberMember

    To be honest, I purchased this phone June 5th and have had nothing but problems with it since I bought it. The biggest problem, the battery and charging problems. Every time I let the phone get to 40% or less battery life, and plug it in, it automatically just shuts down completely. Not sleep, not screen off, SHUT DOWN. It has been crazy annoying but i dealt with it since it is the "best phone out there". Next, the always on screen. Sometimes it is literally ALWAYS ON. screen is on, at the main home screen, not the lock screen. Anyone can get into the phone, browse away and make calls if I a not watching. Also, in this state, if it isn't charging and I put it in my pocket, it actually heats my leg uncomfortably. The only solution is to hit the power button to put it to the lock screen. Very frustrating but I dealt with it because it is "the best phone out there". Now this morning i awoke to find the phone powered off. I assume the battery had dies so I plugged it in. Normally, as soon as it is plugged in you would see a circle with a lightning bolt inside that appears, letting you know it is at zero percent but it is charging. The LED light would also blink at the top....nothing. No LED light, no circle with lightning bolt, nothing. I then proceeded to spend 3 hours looking on the internet, calling Samsung, everything to try and rectify the issue. It just will not turn on. Knowing Best Buy is an authorized partner of Samsung, I jumped int eh car and traveled to the best Buy near me. To be fair, the Geek Squad rep, Amil I think, was very helpful and understanding. At first I thought they would simply exchange it out for a replacement but he advised he could not do that. He then spoke to a manager who told him we could a rapid replacement which would take 2 days. Fine I said, 2 days I can handle. Then they realized when they were processing it that Samsung does not allow best Buy to handle replacement and we would need to call Samsung. So now I get on the phone with Samsung and they have me go through 20 minutes of attempts to resolve the issue, the same things I just spent 3 hours trying. Still nothing. I also read in their warranty for cell phones that "During the applicable warranty period, provided the Product is returned in accordance with the terms of this Standard Limited Warranty, Samsung will repair or replace the Product, at Samsung’s sole option, without charge." So i figured they would just ask the woman to overnight a replacement of this 5 month old phone and I would ship this broken one back, done....nope. The woman on the phone refused to even acknowledge replacing was an option even though I read her word for word what the warranty stated. The only option was to send it to them, wait for them to fix it, and then send it back. All of which will take 2 weeks! I replacement can be shipped in 2 days!. I asked her nicely again to replace it as I cannot be without a phone for 2 weeks, no; she wouldn't even consider it since she didn't believe it was in the warranty in the first place. After a 3rd try to get her to understand she simply got quiet as she refused to even discuss it with me any longer. Very disrespectful and lack of understanding of my situation or their warranty apparently but also very disrespectful to a customer who has spent a fortune on Samsung products. I had asked the store manager at Best Buy if there was anything at all they could do since I have spent thousands of dollars a year at this store. Unfortunately they could not help as it is all Samsung at this point. So now I am sending the phone back to Samsung to let them spend 2 weeks to repair and send it back. In the interim I plan to buy another phone THAT WILL NOT BE SAMSUNG. I have been a Samsung fan for 4 years now and have spent close to $20,000 on phones, TVs, all new kitchen appliances. To be so mistreated after all of this loyalty is unbelievable. After tolerating all of nuisances with this phone and then to be told they cannot replace it but it must be sent in for repair for 2 weeks is just unacceptable. This is the reason why Samsung has peaked for me and will now be going downhill. As far I am concerned there will never be another Samsung product in my home and I will actively tell whoever will listen to stay away from this company who does not respect their customers loyalty. I wouldn't normally post something like this but this isn't a 100 dollar item. I paid over $1,200 dollars for this with accessories not 5 months ago! Unless this company makes this right I will get the phone back ,sell it and never even consider another Samsung product, period. The aggravation alone is worth 10 of these phones that cost Samsung less than 300 dollars to manufacturer. Losing a 20k customer is going to hurt. Further I plan to post this review anywhere I can so that as many people considering Samsung products understand the company and lack of customer focus.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Phone with Zero Compromise

    Posted
    Doug
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was switching over from an LG G4, which became best known for its widespread and fatal manufacturing defect, so anything else would be a vast improvement. But the stunning beauty of my first Samsung phone blew away any expectations I had as I unboxed the device, a wow factor that hasn't gone away as it always has with any other purchase. Seriously, there's no bad angle of this phone. One of the strong suits of my G4 was the camera, and I was worried that the S8 would be a downgrade since the resolution is a little lower. So far in the 11 pictures I've taken, the S8 has produced even more vivid images, and performs even better in low-light conditions. Selective focus is a neat feature, allowing for a semi-portrait mode. With just a little software refinement, I believe this phone is capable of a fully functional portrait mode, like the Note 8's Live Focus feature. Though I worry that Samsung won't release that feature to the S8 line to keep the Note 8 slotted above for marketability reasons (Samsung, if you're reading, don't do that). As for durability, no I have not tested the phone's IP68 water resistance nor do I intend to, but it does provide for peace of mind. Because of the glass front and back, this is the first phone I've ever gotten a case for, since I like the feel of a slim and caseless phone, but that's a small price to pay to make sure your beautiful and flawless device stays that way. Next is Samsung Pay. As a huge price shopper, I aim to get the maximum value out of every purchase, and the Samsung Rewards program that is embedded within Samsung Pay is just the cherry on top. You earn points per transaction (not by amount unfortunately) so that's extra cash back on top of what you get with your credit card. And occasional promotions make it easier to rack up points. So this phone does pay for itself (albeit very slowly). And the best part about Samsung Pay is that it works at any credit card terminal where you would swipe (or insert) your card, not just terminals built for Android/Apple Pay which use NFC. Lastly, many buyers are probably split between the S8+ and Note 8 as I was myself. Here's what I see the decision boiling down to: screen size, cameras, S Pen, battery, and price. As for screen size, you'll be hard pressed to be able to discern the 0.1" difference. It took me a while with the two display models side by side, so I don't see this difference holding any weight in this decision. As for the cameras, yes, the Live Focus portrait mode with the Note 8's dual cameras is amazing, but as I mentioned earlier, I'm optimistic that the S8's selective focus will be improved with future software updates. So the Note 8 gets a point here. Next is the S Pen. No question, the S Pen is a cool device with unique features not found on other stylus phablets. For me personally, I couldn't see myself getting used to a stylus, so it would've gone mostly unused. If you're a fan of the S Pen, give the Note 8 a point here, but if not, then it's a draw (pun intended). In case you're wondering, no the S Pen from the Note 8 does not work on the S8. Due to the internal space requirements for the S Pen's slot, there is that much less space in the Note 8's chassis. And because Samsung packs their phones full of features and the hardware necessary to have said features, the Note 8's battery capacity takes a hit. The S8+ has a 3500 mAh battery whereas the Note 8 has a 3300 mAh battery. Note 8 reviews I've come across have said positive things about battery life, so it's a matter of great and greater battery life, but the S8+ wins here. As a side note, the S8 has a smaller battery, but a smaller screen to power. My mom just got the S8 herself, and I've noticed similar battery life between her phone and mine. But the Note 8 has a ever so slightly larger screen than the S8+ and a smaller battery, so its shorter battery life is to be expected. And most importantly, price. The $100-150 difference was substantial enough for me to not even consider the Note 8. Had money not been an issue, I probably would've gotten the Note 8 instead, solely for the Live Focus feature. As an epilogue, I'd like to mention the advantages/disadvantages of shelling out the ~$150 premium for the unlocked version compared to the carrier versions which are usually discounted further. First, not carrier bloat means that your bootups are free of carrier branding and your OS is as pristine as a wi-fi tablet or dare I say, the iPhone. And you won't have carrier bloatware that you want to, but can't uninstall. I'm using my phone on Verizon. Keep in mind this phone uses a nano-SIM, which I didn't have switching over from the G4. It is possible to cut a micro-SIM down with an X-Acto knife to get it to work in a nano-SIM phone, but it's not worth the hassle at all. Go to any Best Buy or Verizon corporate store (make sure it's not a Verizon "authorized dealer/reseller" since they like to charge for a SIM).and they'll hook you up, and you shouldn't have to pay a dime. Another minor difference I noticed was the LTE logo is the universal icon in the status bar when mobile data is turned on which is difference from Verizon's (mind you I had used 3 Verizon smartphones prior to getting this unlocked one). The one disadvantage is the lag in software updates since Samsung (for whatever reason) tends to update the most stock version of their phones last even though they should be the easiest to update. So far, this model has kept up, but only time will tell. If you have any questions about this particular model, the unlocked advantages, or specifically using this on Verizon, please leave a comment and I'll try to get back to you ASAP.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sooo Amazing!!!!

    Posted
    BoogsGyrl1
    • My Best Buy® MemberMember

    I love, no LOVE my Samsung 8+ unlocked Coral Blue phone!! The outer shell is sleek and gorgeous to the touch. I saw the price on 7/21/17 and IMMEDIATELY bought it from my local Best Buy store as this price for an UNLOCKED phone is cheaper than any sold under a contract provider like Sprint, Verizon and etc. It can take ANY SIM CARD as long as your phone's MEID # is compatible to their standards. The camera is flawless, processing speed is amazingly swift and the memory is more than plenty so a micro SD card is not really necessary. What I love most about my phone in particular is that I own a limited edition color, battery power lasts a long time, I control what I want to have on my phone as far as apps...I don't have to battle with undesired bloat wares by provider contracted phones!! The transfer of contacts, apps, pics and etc is a smooth process with the Samsung Smart Switch app! The Iris scanner works perfectly as it only recognizes my eyes to unlock the phone. I tested this feature with my husband by having him look into the phone and it declared NOT A MATCH as it is supposed to so Samsung has definitely upped its anti-theft game protection on this model. I love the options of using Bixby and/or Google assistant...they work seamlessly. I will say that the google location tracker creeped me out a little as it LITERALLY detects your EVERY MODE of TRANSIT, it will tell you how long you walked for, what area you are at to the nine, when you decided to jump on a train, cab etc all while logging the minutes you have lingered and taken to get from point a to z...heck I would be surprised to have read in the logs if the phone heard any gas passing situations....lol. I mean this phone is really something. Seriously, that google tracker is great for parents to keep tabs on their kids whereabouts, it is ACCURATE!!! I am a big fan of the Samsung Health app as it assists me in reaching my health goals by counting my steps, checking my pulse, heart beat and dietary needs....AWESOME tool! The video and music playback is great...picture and audio couldn't be better...I love the infinity screen and sound. There are some really cute built-in ring tones too. There are plenty other great perks this phone offers, so many I will be typing all day which I'm not willing to do...lol. My husband liked the phone so much he went and bought one the same day too!! I have raved to my friends to GET THE UNLOCKED 8+ version from Best Buy and am encouraging you all reading this to do the same before the sale is over.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The world's best phone

    Posted
    optimummind
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Despite initially deciding to skip the Galaxy S8 generation, I ended up getting the Blue Coral GS8+ and I'm loving it! I hesitated because I was using the Galaxy S7 Edge on the 935U Unlocked firmware and it was doing everything I needed it to do without any issues. Battery life was great, it was fast & smooth, the cameras were excellent and reliable, and I had read that the GS8 wasn't a huge upgrade in terms of SOC, screen, camera, and battery life. Although it is true that the change in the design language of the Galaxy S family is the only major change when going from a GS7E to a GS8, I still like the phone very much. I like the new design direction with the Infinity Display, upgraded front camera sensor, slightly improved rear camera, larger 64GB base storage, and comparable battery life to the GS7E. Samsung's UI is getting better and better with every generation and I have no issues with the software. Despite having used Nexus phones for years, I prefer Samsung's UI over Google's spartan "stock Android." I still use and appreciate the phone's IP68 water resistance, Samsung Pay, and the great synergy with my Gear S3 Classic smartwatch. And I'm so happy that Samsung introduced Coral Blue for their Unlocked models as well. If they hadn't, I probably would not have bought a GS8. Because this is the Galaxy S flagship of the year, there are no shortages of great cases and accessories to be found. I've already purchased four cases, a TGSP, some USB-A to USB-C adapters, and a power bank. All in all, this is a great phone with a good balance of everything. Fast & latest-tech SOC (Snapdragon 835), quick-focusing and reliably good cameras, premium-look design with premium in-hand feel, good battery life, and nifty additions such as Samsung Pay, Gear VR, fast wired & wireless charging, and IP68 water resistance. I highly recommend the Galaxy S8+.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Captivated in Unexpected Ways

    Posted
    jannak
    • My Best Buy® MemberMember

    This phone is absolutely beautiful to hold and it has a sleek, 'new-car' feeling! As a cultural travel photographer, I use my camera equipments frequently and yet I would often find myself leaning on my mobile to capture what inspires and moves me - and what captivated me is the way that S8+ delivers beautiful shots! With minimal processing and filter the phone develops stunning colors and layers of the fades, exceeding even my professional camera's low-light capabilities! Quite IMPRESSED!! In addition, there are some new photo functions (swipe left in ‘Camera’). I love that as an inner (or Yelp) ‘Foodies’, I have my very own food filter to snap as many lunch or dinners as I pleased! Use the 'Pro' function and I am Wow'd with the filter package it comes with! Over all the functionality is similarly comparable across the Galaxy phones (4/7edge) with exception to few obvious changes to the phone. In the quest for the slick, they opted to take away the 'Home' button, which my fingers - as well as other iPhone/Galaxy users - have gotten subconsciously programmed to press, only to find that there are no buttons. I would need to 'swipe up' from the bottom of the screen and a virtual 'Home’ button, 'back' function and 'multi-window' interface becomes accessible. This phone has a Samsung Note8-esque interface (not to mention, the screen size difference between those two is just 0.1 inch!). So outside of the Stylus, S8+ promises to be just as versatile in its use! One other function they did away with - because of the ‘Home’ button change - I need the Volume down+Power button to take a screenshot to squeeze with my thumb and middle finger. Pretty easy! The 3500mAh Battery holds well through the day (I use it heavily and I only seem to be down to about 35% by dinner time) and the only thing that seems to 'overheat' the product and/or shorten the battery life is when I am using it with VR. Getting an unlocked phone will give me the freedom to choose mobile network not just in the US but Internationally - which is great as I travel - it sure beats carrying around multi handsets! As an unlocked phone, this Samsung S8+ has both CDMA and GSM capabilities. I went with a CDMA network, and the company blocked my ‘Talk and Surf’ (perks of being on a GSM network). On the bright side, CDMA does seem to preserve the battery life better so it’s a toss up!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I payed for a brand new and I got a refurbish

    Posted
    roma

    On July 31 around 7 pm I went to BestBuy store to purchase an Samsung Galaxy S8+ mobile phone. I used my credit card and on the POS display pop-up a message "Will be a restocking fee $35 if I will return an opened box". After I paid the cell phone I took the box I removed the sleeve box and i looked for seal. The phone box came without the seal and I asked the sale person how you will find if I opened the box and she said "we will look for fingerprints". After I got home I opened the box and the power cord and the earphones were wrapped very ununiform. I went back to the store and tried to returned but the store manager told me I have three options: to keep it, exchange it or to return it but for return will ne $35 restocking fee. I tried to return the phone and get a full refund but was impossible. The manager kept saying is a brand new cell phone. In the end, I exchanged with different one. Yesterday 08/03, because the cell phone is a present for my son who live in Europe, I turned on the phone, I updated the software and I found on right side a little dent on edge frame. I started looking very close to all details and I found the back cover is not centered with the metal frame (the Galaxy S8+ cell phone made with two glass covers, the display and the back these are glued on a metal frame) . The metal frame on bottom back side has damaged surface and you can see the metal frame top edge. I'm positive, the cell phone is a refurbished one and it was sold as brand new.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Randomly Restarts, Terrible Warranty

    Posted
    Mike
    • My Best Buy® MemberMember

    When I first got the phone it restarted randomly, intermittently, but it's been getting progressively worse and last night it restarted 3 times during a 10 minute phone call with my boss. I keep the phone up to date, the apps up to date, tried deleting all my apps, cleared the system cache, removed the SD card for a few days, and nothing has worked. It wasn't that big of an issue for the first 2 months, although I can't say how often it restarted because it does so infrequently and without any notification, but I noticed it restarting about once a week. I've had it 6 months now and sometimes it's great, other times I can't get directions without it restarting every 10 minutes, so now I make sure I know exactly where I'm going before I pull out of the driveway and I just listen to the radio, because this phone is so unreliable. It also still restarts randomly when it's just sitting there with the lock screen on, sometimes I'll pull it out of my pocket and it'll be rebooting, it's just a piece of junk. What's worse is it's out of Best Buy's warranty and Samsung's warranty is completely useless. After a long chat session with Samsung they gave me a packing slip that was only good for 2 days and told me the turnaround time could be up to a month for them to receive my phone, run diagnostics, and either fix it or send me a refurbished phone that hopefully had its kinks worked out (otherwise rinse, repeat), and that's only if they determine the phone is a factory defect. If they determine I was somehow responsible then I'd have to pay the full price for repairs and shipping, and where they draw the line at acceptable wear and tear is anyone's guess. Super convenient, right? The best solution I've found is that some Best Buy stores are Samsung Authorized Service Providers, so they can do the repairs in-house. The bad news is that these repair centers are only in like 10 states and most aren't in major cities, however, there's a huge concentration of stores in the Dallas area. Luckily I'm an airline pilot and I can fly for free, so I'm going to fly halfway across the country next week to get my phone fixed, but I realize that's not an option for most people. Hopefully the trip will be worth it. I can understand Best Buy or Samsung having such bad customer service if the phone was dropped, the screen was cracked, etc, but for a factory issue(s?) that didn't become apparent right away, you'd think they'd be better.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome phone!

    Posted
    Honestbuyer
    • My Best Buy® Elite Plus MemberElite Plus Member

    Solid performance, beautiful design, the latest processor as of 04/28/2017, Bluetooth 5.0! They fixed the problem that I had with the Galaxy S7 Edge that I often accidently touched the edges of the screen, it doesn't happen with the "edges" of this screen anymore. I have a Google Pixel XL and I'm going to switch for the Samsung Galaxy s8, not the S8+, because even with my big hands I have to stretch my hand to be able to reach for the fingerprint sensor of the S8+. The screen of the S8 is even bigger than the Google Pixel XL by 2% already and the total size of the phone is smaller than the Pixel XL. In terms of the software update, it's slower to be released than for the Google Pixel XL, but it's faster than for the carrier phones, like AT&T, Verizon, T-Mobile, etc. You can't go wrong with this phone, in general terms, comparing all the features, pros and cons, it's the best in the market. Pros: -Design -Wireless Charging -Latest processor -Bluetooth 5.0 -Mobile HDR Premium technology -No problems (at least for me) in touching the edges of the screen accidently. -water/dust resistance IP68 -Good battery optimization -USB Type-C -headphones 3.5mm input -AKG earbuds included -Great quality camera -Beautiful display (image) -USB Type-C to USB adapter included -USB Type-C to USB adapter included -Pay safely virtually at any store with Samsung Pay (something that Apple Pay and Android Pay can't do) -Comes already with Android 7.0 Nougat -Expandable storage via MicroSD Card. Cons: -Comes with 64GB of internal memory with no other options with more storage other than through the MicroSD card -No unlimited storage on the cloud for pictures and videos (like Google Pixel and Pixel XL) -Fingerprint in one of the worst places possible. -Sound not that great with only one speaker (not stereo)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An Amazing Phone Finally Available in Blue!

    Posted
    JayRaf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When the S8 was initially released I felt dejected because the coral blue model was not available in the US. Irregardless of color it's still an amazing phone so I purchased the gray model but something always felt as if it was not right. Ever since the Note 7 in coral blue I've just been Amazed by the way Samsung is able to create a blue phone. So when the coral blue model was announced and coming to Best Buy unlocked with a great promotion I couldn't wait to get my hands on this phone, which I did Sunday, July 23rd. It's great that Samsung has finally ditched the more gaudy Silver and gold colors and went with subdued pastel colors like Orchid grey and coral blue, but unlike the grey this coral blue packs more aesthectic bang for your bucks. The features available on the S8 models are phenomenal such as the 3 different biometrical methods in which you can log into your phone, the tried and true finger print method, iris scanner, and face unlock. Best of all you don't have to choose just one, you can set up all 3 and use the unlock method that's best for you in the moment. The HDR screen delivers incomparable visuals on a smart phone. In fact, I've found that it's best not to use another device concurrently with the S8, because you'll feel as if your second phone or tablet isn't up to par with Samsungs offerings. Truthfully no other smartphone on the market is as Advanced as the S8 models, yet the phone isn't difficult to use. Samsung has advanced back their UI TouchWiz, leaving an experience as close to pure Android than Samsung has ever come before. The camera is great, something meant phone manufacturers are mastering, but I've found that the editing software on the S8 has enabled me to touch up photos over 20 years old, producing clearer and brighter results. You can even attempt to apply the Bokeh, visual depth effect, to photos you haven't taken with the S8, all of this may sound a bit daunting but you simply can jtake a picture of a photo with your S8 and start editing from there! Lastly the unlock models come without the additional bloatware that you find on Carrier sold phones, so you really can't go wrong by buying an unlocked model. In the future I will definitely wait to buy the unlocked model of the smart phone I want, the benefits that come with being patient definitely outweigh waiting to get what you really want.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Well rounded 2017 phone

    Posted
    Quakeroats64
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First time with a Samsung phone and a top tier flagship device as well and I can see why people get high end phones, especially myself coming from a Moto g4 plus. The screen is the best I've seen in any phone and honestly feels like a mini OLED 4k tv in your hand. Great features that Samsung has added on such as custom themes, icon packs, creating gifs from videos etc. Camera is really great, haven't tested low light yet. And it's overall very fast and comfortable to hold. There are a few things I don't really care for that much on this device such as the somewhat unnecessary bixby button and the light gray shadows on the left and right sides of the display due to it being curved. I've also noticed that while the front, back, camera and the sides seem fairly scratch resistant the fingerprint scanner seems to scratch eaiser. I noticed after cleaning the back with a microfiber cloth, they were however micro scratches and I do have the black model so they'll show up more under certain lighting. If you don't like those then I'd suggest going with orchid gray or Arctic silver. The fingerprint scanner is not hard to reach, however even with a case (which I definitely recommend for this phone) I still found myself smudging the camera, so I actually use Iris scanning more often. I also wish the ram management was a bit better, because I will mostly notice 1.5 out of 4gb free, which idk why the os has to constantly hog up 2.5gb of it. This does not affect the speed and performance but it would be nice to have a bit free for games, heavy apps or heavy multitasking. Even though this device isn't perfect just like any other phone, it has a good balance on all categories and exceeds in some departments. If you're looking for a well balanced flagship with a great display and a camera then I'd say this one is worth looking into.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It’s an ok phone

    Posted
    Priandrea
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    A lot of the features I had dialled in on my last phone are automatic now. The dictionary is most noticeable. Since I can't program the words anymore, autocorrect has become a nightmare. Often, the phone persistently changes words that are jargon, and is really difficult to get used to. The keyboard also changed, which makes no sense. It's a classic case of IT engineers lacking basic understanding of the human counterpart. I thought buying another galaxy would get me a new improved version. I was wrong. It's a new, completely different phone. Pros: Faster processing, improved reception, better functionality overall from a hardware perspective. This is coming from the S5, so I'm not really surprised. I liked that phone a lot though. Of all of the galaxies I've had, that one was the best. It just got old, and compatibility was becoming an issue. I also like Bixby. I haven't used it much yet, but it's pretty cool. I hope Samsung gets it running properly, instead of abandoning it like most new ideas. Cons; I can't get a lot of the functions to work the way I like. It's like Samsung feels that they know what's best, and I should learn to trust their wisdom. It's annoying. My phone is supposed to be convenient for ME. I expect to use it MY way. My old phone allowed me to make it work the way i like. This one doesn't. Maybe I just haven't found the adjustments yet, but you'd think they'd be similar. The lock screen is really annoying. I have to go through three screens to get in. There's cooler biometrics on it, but so what? Is it really more secure? Is it more convenient? I don't think so. It's nice having the clock on the screen when it's not in use if you want, but it IS a hassle. The home button is gone. Now, there's a haptic feedback pressure sensor with no other use. I suppose that makes it easier to waterproof, but there have always been cases that solve that problem. Now the phone wouldn't work properly with a watertight case. I guess that's just adjusting, but I feel better having an actual button. The phone seems like it was designed strictly for people who enjoy flaunting the newest technology, not people like me who want the absolute best functionality. If I was in charge of Samsung, I'd have a version intended for people like me. Only tested, reliable functions. Let someone else field test the latest ideas. I want my tech to work the first time, every time. Other people like the newest prototypes. This phone is good for them. Summary: If you want the newest features, and don't really depend on your phone, this is a really hip phone to get. If you can't do without your phone working perfectly, you would probably be frustrated by this one. It's fine, overall, but by not being able to adjust functions to fine tune them, this phone forces you to give too much attention to tasks you just want to finish, and get on with your day. Honestly, this phone is making me nostalgic for the days when we all used landlines.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    One of the best phones on the market

    Posted
    JayDReyes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this Galaxy S8+ to replace my aging Android phone. After doing some research, I felt that this was the best choice. Naturally, there are a lot of options for cell phones from Apple, Motorola, LG and so on. I have to admit, I've always stayed away from Samsung because of the "home button" and the other keys (which are swapped in position on other phones). When they converted to a on screen buttons, I took another look at Samsung, and I have to admit, I don't know why I haven't chosen Samsung before. Just like other top-tier phones, Samsung build quality is excellent. It doesn't feel "cheap". There's enough "weight" on the phone to give it a premium feel. The curved glass accenting a curved back makes the phone feel reminiscent of a polished pebble. However, because of the curved nature, weight, and slickness of the design, I highly recommend a case. This phone is slippery. You can't help thinking this will slide from your hands onto the ground at just the right moment. Other reviews have complained that the fingerprint sensor is just in the wrong spot. Sometimes I feel like I agree, other times I don't. You most always will pass your finger over the camera to get to the fingerprint reader if your right handed. There's just no way around it. If your an avid camera user, you should wipe the camera before using it, because you most likely smudge it at one point if you use the fingerprint reader. You'll also mistake the camera for the fingerprint reader because there aren't any markings or indentations so you can feel the different between the two. This is where the case comes in. When you have a case, the camera area cut out will help you find the reader. You'll probably still smudge the camera along the way, but it does make things easier. I haven't tried a lot of cases, but based on the case I do have, I would believe this to be true will almost all of cases on the market. The phone shape is different than others. It's "tall and skinny" compared to other phones. I thought this would bother me, but I found that it wasn't as bad as I thought. It reminds me of when Apple took the iPhone 4 and "stretched" it making the iPhone 5. It's "long", but doesn't feel like a ruler. You could almost say it's just right. Viewing videos horizontally has black bars on both sides, but there's an option to stretch the video so it fits (although it cuts off the top and bottom a little). I'm fine watching the videos with the black borders. The borders feel like I have a little space for my fingers to hold the phone properly without blocking the video that i'm watching. Performance is snappy. It's been a while since my phone ran this fast or smooth. Apps launch almost instantly. Calls seem clearer than my old phone, although I would attribute this more to my carrier than on my old phone. Long story short, I can't complain. I could of went with another phone, like the new iPhone. But at about $100 less, and more flexibility with Android, this phone seemed like the perfect choice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Phone

    Posted
    Jonathan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let me start this review by saying that I am not a Samsung person. I have never liked Samsung phones, finding their software annoying and full of bloat. I had Nexus devices for years and was very happy with them. This phone, however, has blown me away. The build quality is excellent. I really hate the advertising for the screen ("Infinity Display"? Get over yourselves) but using it, holding it and interacting with it feel like I'm in the future. The colors are excellent, and the Always On Display is one of my favorite features. Other features I'm quite happy with is the ability to swap the Back and Multitasking buttons on screen to put them back in the right places that every other Android phone has them in. On to performance, the phone is blazing fast, and I've yet to notice a hiccup in speed. I game quite a bit, with the resolution at its highest, and it looks and feels great. I've heard some negatives about the camera from others online, but it works well enough for me. I'm not really an avid photographer, but it takes fast shots that look good, so I can't complain. Battery life is good, too. I use it heavily and still have a good 4 hours left once I get home. Now, no phone is perfect. There's some Samsung bloat that you can't seem to get rid of or disable. Why do I need "Internet" when Chrome is pre-installed? If I'm never going to use VR why can't I turn off the service? If I don't own the cover case, why can't I disable the service that displays through it? I don't really like TouchWiz, but it was easily replaced with Pixel Launcher (from and apk online). On to Bixby: it's useless. Google Assistant exists, is already installed, and is way better. Remapping the Bixby button is easy enough, with the help of an app. Speaking of the Bixby, there's a Bixby Vision pop-up every time I open the camera. No, Samsung, I do not want to give you the insane amount of permissions that you request or send every picture I take to you to be analyzed. Though, by far the biggest negative is the speaker. The one on the bottom of the phone I mean. It's loud enough, sure, as long as you don't cover it at all. Then it goes away completely. Playing games in portrait mode is always a task, trying to hold my phone just right (I often support my phone with my thumb on the bottom). There is no stereo with the ear speaker either. All in all, it's a great phone. I would suggest it to anyone. This Nexus guy has just gone Samsung.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great phone but,...

    Posted
    Et1sw47
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ok, I bought this S8+ when my LG G6 finally gave out last November. While it has taken a lot of getting use to, it was a very nice phone. Probably the main reason I went with The S8+ is the advertised water resistance. Every phone I have had has lasted at least two years. I did not buy the insurance because of the $150 price tag coupled with the $150 deductible to replace it. (Read the fine print) Well, it would have paid off in my case. I came home from work my wife was working on cleaning the pool and wanted me to clean the strainer. without thinking I bent over to get the strainer and my phone leaps from my pocket into the pool. Where the phone fell was 4 foot deep and it took me about 4 minutes to get it out without jumping in. Samsung advertises 1.5m for 30 minutes. What they do not advertise is water damage is considered user abuse and NOT covered under their warranty. The phone did a great job and aside from feeling duped, of the unlocked phones Best Buy has, this is probably the best one. Because I am stuck with the dead phone. After 4 days in a bag of rice I ventured to open it up as it would not do anything. It was fairly easy to do with some patience but, I was shocked at how much water was still in the phone! It will let water in but, is resistant on letting it out! Drying it out completely still did not help. If I hold the volume down button and power button at the same time it will buzz but, that is it. I will recommend this phone for the camera and speed but, do NOT buy it for water resistance! It has none! I gave it two stars for Samsung not covering what they sell the phone on. Otherwise it would be a 4.5 before letting it get wet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice phone, not perfect...

    Posted
    sbp34
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My last Samsung phone was a Note 2, after which I abandoned the line and went to Motorola's Moto X Pure Edition for its near-stock Android experience. Unfortunately, I broke that great phone while attempting to replace the non-user-replaceable battery. So, I thought I'd give Samsung another chance. I was prepared for the usual Samsung bloatware and really hoped that four generations would be enough for Samsung to have ironed out the lag and stuttering that plagued the earlier generations of their phones. Sadly, I still noticed some of that, but they have advanced greatly and it's not anywhere near as bad as those early phones, but it still lags, especially compared with a newer iPhone, Pixel, or Motorola. Maybe that's on account of the extreme amount of bloatware they still put on their phones or just a lack of software optimization. I did end up returning the phone, but not for these reasons alone: What I could not get over was the extreme fragility of the phone. My botched surgery on the Moto X notwithstanding, I am generally speaking, a very careful person and handle my electronics delicately. Never carry phones in the same pocket with keys, never drop them (knock on wood), and aside from the aforementioned Moto, I've never broken a single one of my electronics. Still, after a week of use with the s8+, I noticed a small scratch on the screen. I was perplexed because this phone supposedly has the most recent version of gorilla glass. Where the scratch showed up is where I usually swipe up to get to the app drawer. I could only conclude then that my fingernail was enough to scratch the screen. Now, maybe it was just a scratch in the oleophobic coating, but I wasn't about to go buffing off the coating to find out. After digging around in the reddit and xda forums, I found a great number of other users reported the same thing. With so many other flagships right around the corner (Pixel 2, iPhone X), I just couldn't keep it. It's a shame too, because this phone is beautiful, without a doubt. It ticks a lot of boxes - gorgeous screen, fast performance, wireless charging, expandable storage, water proofing, good pricing, etc., but Samsung really dropped the ball on durability with this one. I can't imagine what it would look like after a month or a year.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Beautiful phone with OS that isn't worth the cost

    Posted
    SuperUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this phone for $675 during the pre-order of the Note 8. I'm a Android --> Apple --> Android user so I have used both OS over the years. The Android OS just doesn't compare to iOS. Everything I owned synced perfectly with products that were iOS/Android friendly from my Fitbit Blaze to the uConnect on my truck,. Then I got this phone and nothing works, I stopped receiving notifications on my Fitbit and I can only use my phone via Bluetooth on my truck which limits the number of features I can use. There are many apps that I used TouchID to open the apps with now I have to enter a passcode. The fingerprint sensor on this phone is horrible. Your finger has to be nearly vertical to get the sensor to recognize your finger. With TouchID you could use the sensor with the sides of the finger. Oh, and some genius thought it would be a great idea to put the fingerprint sensor right next to the camera, so I end up getting the camera half the time instead of the sensor. Then when I want to use the camera it tells me its dirty because of finger prints. Another annoying issue with this phone is the Bluetooth range is now less than 10 feet. I used to be able to walk all over the house and connect to a bluetooth speaker and listen to music, but with the S8+ if i walk out of the room i lose connection with any bluetooth product. There are a few things I like about the phone like the ability to encrypt a 250GB SD Card i have in the phone. I also like the picture quality on this phone. When looking at an iPhone, its LCD screen seems incredibly outdated compared to the Super HD quality pictures on the S8+. I also like how it comes pre-installed with clean master to clear the cache and improve get more RAM by killing background apps. Bixby is horrible just like Siri so don't get excited by that. Another cool feature on this phone is the data usage so you know how much mobile data you've used if you're on a limited data plan. It also tells you how much you've used while on wifi. Hopefully the Android developers have something amazing for Oreo because Nougat is disappointing. If you have an iPhone I recommend you hold onto it. I regretted selling mine after buying the S8+.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Astonishing Device

    Posted
    KelsTheGeekThatTells
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone is very light and sleek. There are numerous folks that I have let hold my phone without a case that feel that it's too fragile because of how light and gorgeous it is and fear they will drop it. I can honestly say that the Gorilla Glass 5 on this device has held up very well. I have dropped it a few times from various heights and environments, both with an without a case. (had the phone for 3 days before receiving a case. Car dashboard to gear stick base, waist line to concrete parking lot etc. The durability in it mainly, that I've noticed, is at its best when falling on a flat surface. For instance, if there was a mineral/pebble while falling face down, i'm pretty sure that if the pebble was dense enough, it would have penetrated the glass, but fortunately, 13 drops and no fouls. Bixby This AI is completely worth it! Mainly because it allows you to increase the efficiency of your routines with Quick commands. two examples of my quick commands following using voice wake-up "Hi Bixby" and followed by the string of commands exectuted. 1). "Goodnight" -Set alarm for 7am -Set Do not disturb -Close all open apps -Optimize now -Close all open apps End Result -Phone's memory has been optimized to ensure no overheating overnight in case i end up using it in the night and it ends up under a pillow. My alarm has been set as well as i am not disturbed in the night except for contacts and notifications that i have whitelisted 2. "I'm Getting in the car" -Turn on Bluetooth -Navigate to work -open Spotify End Result - Bleutooth has been turned on (already auto-connects to my car), google maps has navigated a route to work (i like to see how much traffic is ahead and if any alternate routes should be taken), and spotify is open so that i can select a playlist before i take off. (I say this command on the way to the vehicle). HINT! No matter how proper your annunciation is, (especially if you have an accent) go through the Bixby Enhance voice recognition for both Bixby and voice wake-up at least 5 times. You'll thank me!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Getting worst service experience from Samsung . d

    Posted
    Hirdesh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My 5 month old Samsung galaxy s8+ cost me almost $900 , got its SIM card try broken (due to cheap plastic material) cause my SIM card stuck inside the phone. So I ask Samsung customer service to fix it because my phone was still under warranty. They ask me ship my phone to their Texas service center. After I ship the device 2days later I received message that I need to pay $216 for replacement of LCD and some other stuffs, because those were damaged. Whereas my phone did not had any damage when I shipped it to Samsung Service Center. So this is obvious that Samsung service center made this damage to my and asking me to pay $216 for their mistake , and that too when my phone is still in valid warranty. After 1 hour of argument with Samsung customer care finally they waived the changes, saying that this is favor that Samsung is doing as good customer service , first Samsung team massed with my device and now they says its favor for me to remove the repair charges , and this is all when I have valid 6 month warranty remaining on my phone. Now as per the Samsung customer representative once the device is open for repair after fixing it , it will lose the water resistance capability . so my point was why should I get a device which is not capable of all functionality as it was before repair, and because Samsung made the damage , I should get the replacement for my device. But Samsung shows very rude behavior. Very disappointing for me.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love This Cell Phone!

    Posted
    flgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The S8+ is sleek, well powered and takes beautiful pictures. Thrilled with my purchase. The design is beautiful with glass edges and and glass on the back. However, I suggest getting a Zagg screen cover at the very least. I also purchased a tech21 case as I am a butter fingers. Even with the gorilla glass on the back, I am concerned about breakage. With the case on, the S8+ still fits into my clutch with keys, etc. which is a must. The size of the S8+ is perfect for my aging eyes. It gives me the increase in font size that I need. I do enjoy google assistant that is available at a touch of a button on the cell. I haven't had the time to get Bixby (button on the side of the phone) to work for me yet, but love that I have options. I am not super techie so I don't have tech details other than the cell runs quickly and effectively, and I am able to easily pair with bluetooth. I can comment on how much I love the camera. My camera beats out my husband's iPhone camera by miles. I love the bokeh that I can get with the Samsung S8+ and that my low light pictures come out with the most amazing colors. Some have been concerned about where the fingerprint sensor is placed. I just had to get used to using my pointer finger instead of my thumb and I am careful to place my finger as far left as possible (you can feel the edge of the flash/camera/sensor area) and adjust until my fingerprint is read. It really is quite easy. I think the rear placed fingerprint sensor has been easier to use and more accurate than my past sensors. I also believe I read somewhere that if the camera area accidentally gets smudged that the phone sends you a message. Please do some research on that as I have not smudge my camera and have not seen such message but have heard about it. A friend of mine recently told me that the young, creative types are moving to Samsung. I can understand why. I truly love this phone!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Fragile

    Posted
    Borel

    Pros: Spec are great, Takes good picture and video. Big sharp display. Cons: Phone is big. No where to hold the phone without covering up the display. Phone is wrapped in glass. Fragile glass. Unlike the old phones where you could replace just the glass for $20-$50... not with this due to the fact that the most expensive part of the phone is super glued to the cheapest parts. But you can get a case and insurance right. For $900 you'd think you were getting a well built phone. A case will only make this phone that much bigger and good luck getting that in your pocket and remember not to sit on it if you do. Oh and if it is in a case that defeats this flag ship feature of wrapped glass. Samsung's warranty is worth as much as toilet paper. You are more likely to damage the phone long before anything ever goes wrong with the phone. When you do brake the glass and you will. Both the front and back is likely to be broken. That cost is well over $300- $400. So do you think this phone is worth it? Well... do you? Oh and when I dropped the phone I was sitting at my desk. The phone fell 6 inches and hit that weakest point of the phone.

    No, I would not recommend this to a friend