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Customer Ratings & Reviews

Model:
SH02300BZ
SKU:
5665606
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Your price for this item is $199.99

Customer rating

Rating 4 out of 5 stars with 148 reviews

78%would recommend to a friend.
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78%
would recommend to a friend
Page 1 Showing 1-20 of 148 reviews
  • Rated 5 out of 5 stars

    Great video doorbell with no video storage fee

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    Posted .

    On January 5, 2018, we purchased our Skybell HD and a TP-LINK - Wireless N300 Wi-Fi range extender to ensure the Skybell required upload speed of 1.5 Mbps at the video doorbell location. Installation of the Skybell HD went just as shown in the Skybell HD installation video. After my wife and I installed the Skybell HD app on each of our iPhones, I walked around the front porch while she tested the motion detection settings of high, medium, and low. So far we like the low setting best. Motion detection works great, we both receive notices on our iPhones, and we can communicate clearly with the person at the front door. We enjoy telling family and friends about our new Skybell HD and showing them “watch live” video on our iPhones. Tip: we were experiencing a black screen after pushing the “watch live” button, but by lowering the image quality from 1080p to 720p (good), no more black screen. Recommendation: If your Internet Service Provider is Centurylink, upgrade your service to download speed of 20 Mbps and upload speed of 5 Mbps and ask for their C1100Z DSL modem. After numerous phone calls to Centurylink customer service and technical support and three DSL modems later we were finally able to upgrade our service to Skybell required upload speed of 1.5 Mbps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SkyBell wireless doorbell is great

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    Posted .

    I purchased the SkyBell it took no more than 10 min to install I LOVE it! SkeBell unlike Ring includes free Video / no extra cost plus will support 1080p for Amazing clarity. I work from home and receive many packages. Great to know when packages arrive. Plus when at home or away can answer the door from my iPhone or iPad and can talk and listen I would highly recommend this product. WIFI is required / hooks to existing doorbell wiring needs a separate resister / Radio Shack stocks or purchase on line under $1.00

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skybell the best!

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    Posted .

    Very nice doorbell camera & has clear video! I will recommend it to friends!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install Easy to use

    Posted .

    I just installed this and it works great!! Once setup is completed the wireless is invisible so. I one connects to it besides you. Video connects quickly, and you don't have to pay a subscription!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works most of the time

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    Posted .

    I was doing some research before purchasing and determined that this is a much better value than the competitors. The biggest advantage is that it requires no monthly subscription - once I started using it, I am under the impression that the videos are actually stored on the camera itself - that's why no subscription is needed to store the videos on the cloud. Installation is probably on the easy side - there were glitches, but I was able to figure that out - you basically connect your phone through Wifi to the doorbell, tell it what Wifi to use, then disconnect your Wifi connection on the phone and back to your normal Wifi connection to continue setup. Everything basically runs out of the app, and there is no website to allow access to the doorbell, which I wish they have. I don't have too many complaints about any of the general functionality. Optical quality is very good towards the center of the picture, but the sides are not so - not sure if this has to do with the fact that the sides shown on my doorbell picture are the walls which are very close to the camera. I get notifications on my phone but sometimes it takes a couple minutes for the captured video to show up in my app. The one thing that I still haven't exactly figured out is the sensitivity - it seems like it picks up more activities during the day than at night - I am not sure if this is actually the case or the lighting actually affects the sensibility.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted .

    I will start this review by answering the question they I could not find ANYWHERE on the internet. “How long is the delay between the doorbell ringing/motion until you receive a notification on your phone”? The answer: LESS THAN 1 SECOND! Well that’s for the doorbell. Motion takes about 3 seconds. I have been looking at various doorbell camera’s for a while now and I was quite skeptical about this product. I saw various videos about false motion detection but I decided to pull the trigger anyway. Out of the box it seemed too simple to work well. Either the instructions are not good or the detailed instructions were missing from my box. I have a digital doorbell so I had to buy the digital doorbell adapter to make it work. After you do that make sure you set the “indoor chime” option to digital in the settings otherwise it won’t work. The instillation is simple enough. The set up was a BREEZE. It literally took two minutes after I installed it to have it up and running. The picture quality is Awesome. You have the option to choose 480p,720p or 1080p! Pick based on your internet speed. 720 is what I use and it is nice. My friend has a ring bell pro and this picture looks SOO MUCH BETTER. He also can’t set the quality. The main reason this doorbell is not rated higher by most people is the motion detection issue. They have set the motion sensor to off straight out of the box. If you don’t have an ios device you may not be able to adjust the sensitivity of the motion detection. I have mine set to medium and I have yet to get a false detection. I haven’t been this pleased with a product in a while. The only way this could get better is if you had the ability to angle the camera in any direction. This is a small issue (I don’t think any doorbell can do this) which I EASILY overlook.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very pleased with the service performance

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    Posted .

    I very happy with this unit. I had originally purchased the ring brand video door bell but the unit was too big to fit my vinyl siding panels to lay flat so I purchased the skybell as this was round and compact enough to fit perfectly on the panels. The video is great day or night. I can view my porch deck area and zoom in and out to see a wide area. I get an alert on my phone then have to tap the message on my phone to see who's there. This lets me see who comes and goes without anyone ringing the bell. It would have been nice if the unit would automatically open the view screen on my phone when either someone rings the bell or it detects motion instead of me needing to open it. This is why I gave it 4 stars instead of 5. Otherwise I'm quite happy with my purchase. This cost me a little more than the older ring version but for compact unit it was worth it for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good as advanced doorbell; needs work on motion

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    Posted .

    As a doorbell (electronic peephole, intercom, bell sound & silencer), this works very well. Pros: 1. I can see who is at the door regardless of where I am (at home or outside). 2. I can talk with the person at the door -walkie-talkie style. And records the conversation. 3. The door bell can be silenced if I don't want to be disturbed. 4. Recordings are free and kept for 7 days. Cons: as a motion detection 1. false alerts occur & doesn't always catch deliveries being made 2. may need to supplement with other devices that can detect motion better Overall: it's not perfect but it's a very good doorbell and a keeper. I bought it when it was on sale and I used BB's price matching against a competing store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good video, okay motion detection

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    Posted .
    Owned for 1 year when reviewed.

    Records video well, no additional monthly charge for cloud storage (for limited days). Wish the motion detection was better, but is still okay.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works great as intended

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    Posted .

    I purchased this unit due to the compact size. The vinyl siding panels on my home are narrow. The unit gives me alerts before someone reaches my front door and rings the bell. I do get false alerts sometimes when big trucks go by in the street and when insects sometimes go in front of the lens. Other than that Im quite happy. The unit saves 7 days worth of video without any subscription. the Ring unit you must purchase a subscription. You can download any video or even save a picture of an intruder to your phone or tablet. You get full color both day and night. I definitely recommend this device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Video

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    Posted .

    The only reason I am giving this 4 stars is the first one I bought was defective and I had to exchange it. I have been using the SkyBell since the first version. The HD is greatly improved. Easy setup and integrates great with my Honeywell alarm.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Tech Support

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    Posted .

    Doorbell was easy to install and sync. Works 90%, picture quality is great, live view is great, motion detect works great. Except.... When someone rings the doorbell, I can't hear their voice. Sounds like the ambient noise is drowning their voice out. The person at the door can hear me. I found my issue on Skybell Q&A page but it says to contact them. HORRIBLE TECH SUPPORT.... I called twice, both times I used the feature to have a tech call me when available. Both times I get an automated call back saying no one is available to assist me at this time. Defeats the whole automated call back purpose. I submitted an online ticket a few days ago, I have not heard back. I can't decide whether or not to exchange or get money back. Ring Doorbell does not have a live view feature, maybe I'll take it back and wait for a future version. For the money, this thing should work 100%

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Video Quality, but....

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    Posted .

    I bought this item with great expectations, however it didn't meet them. I had to return it as my existing mechanical doorbell chime kept ringing just after few minutes of hardwiring the skybell. I recommend this to a friend, but cannot guarantee that it works with existing hardware and wiring. GOOD: Good video quality Free cloud recording BAD: Plasticky, doesn't feel worth its price May not work with your existing wiring and mechanical chime I used this product with my existing mechanical doorbell chime, but the doorbell kept ringing continuously just minutes after hard-wiring the SkyBell. When I contacted the customer support, they complained that the doorbell might not be getting enough voltage/power. The house is built less than 3 years ago, and when I used Ring DoorBell with the same hardware and connection, it worked just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .

    Glad I decided to give it a try. I can see when packages are delivered. You can set it to different motion detection settings. The app took about 100MB on my phone. I'm thinking of getting an Echo Spot too. It was really easy to set up. I watched a few YouTube video reviews and how to set up Skybell. At first my phone kept being disconnected and I was having to link it back up. Turns out my wifi wasn't strong enough for the highest visual setting so, I put it on the lowest setting till I could get a wifi extender. Haven't had any problems since. I like the fact that all the videos are in the clown and not taking up room on my phone. Videos are accessible for a week. You can also download the ones you want to keep. There is no monthly fee like the competitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent with strong wi fi connection

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    Posted .

    I have had the Skybell HD for a while now and initially was a bad experience but now works well. I considered Ring but the subscription model turned me off. The Ring Pro and the August Doorbell was not available at the time I purchased. My main home router is an Apple Airport Extreme. I put an Airport Express near my doorbell. The Skybell HD is 2.4Ghz. So, I created a new SSID for my doorbell at 2.4Ghz, channel 11, N only, WPA2 Personal. With these settings, motion detection is great and includes a few seconds before the motion detect. When someone rings the doorbell or I just want to check on the doorbell, it responds within two seconds. Quality of the video is great and the full color night vision is fantastic. If you have excellent wireless connectivity to your doorbell or now how to setup a 2nd wireless access point, then the Skybell HD is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Video Doorbell

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    Posted .

    The Skybell HD is everything I want in a video doorbell/front door security device. It streams crystal-clear video from my front door, records when motion triggers it and has a no-subscription 7 days of cloud storage. I knocked a star off because I believe that the wi-fi antenna built in could be a tad more powerful (I had issues streaming 1080p even though my router isn't all that far from the door, which was resolved by purchasing a wi-fi network repeater) and the app isn't the best in the world (though that can be fixed through updates). Overall, this product integrates well into my Samsung Smartthings ecosystem that I've got going in my house and nicely complements my existing camera network. I would definitely recommend the Skybell HD!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy for your Buck

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    Posted .

    First I would like to emphasize this is not meant to be a security camera as is. It does what is meant to do, when someone rings the doorbell sends a notification to your phone to see who is at the door, also when someone aproches your door and lets you answer wherever you are. I bought 2 of these. Problems: I had to replace my transformer and get a better router (I had 25 devices hooked to the old one and needed the upgrade) Now it works fine. Compared to others, these have no fees, I like the fact that you can see the thumbnails for the videos recorded, Ring does not do that, Nest does record 24 hours a day and you can see the history as a timeline but you pay for that convenience. You can use Skybell a a security camera if you own smartthings and in conjunction with IFTTT as you can have a spare sensor trigger recordings without notifications, this way you won't get false alarms, the skybell app will still send the notifications as it normally would on its own. Pros. Free recording, cheaper than competitors, operates in more temperature ranges than others, easy to instal, 1080P recording, good quality video, price won't cost you a leg and an arm. Cons. Only 2.4 Ghz compatible, needs a strong wifi signal or a repeater nearby.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup

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    Posted .

    Simple to follow instructions, app is nothing fancy. Slight video delay even with great Wi-Fi signal. No fees for videos stored. It works as promised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good solid video

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    Posted .

    I love this doorbell. It has been very helpful while away from home as I can let people at home know if there is a package or ask the delivery person to leave the package next door or behind the shrubs. The video is good but a little touchy. Sometimes it will go off with a car driving by in the street. All in all, I would recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product but could be better

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    Posted .

    The Skybell HD is a good product but definitely could be better. As stated in other reviews, there is a lag in receiving notifications. I am also disappointed in the motion sensor, as it doesn't work as well as I'd hoped. I've adjusted the motion sensor settings & still there are times it misses people at my door before they push the button. Hope the company works to improve that feature.

    I would recommend this to a friend
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