Main Content

Customer Ratings & Reviews

Sony - DSC-HX400 20.4-Megapixel Digital Camera - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 503 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-8 of 8 Reviews
  • Rating: 1 out of 5 stars

    lens failure after 3 years of easy use

    Posted
    wrs33
    • My Best Buy® MemberMember

    I purchased this camera in August of 2015. I have taken lots of pics and vids and everything worked as expected. pic quality not the best, but decent considering the sensor size. light is your friend. setting the pixels to 5M also helps the sensor. Within the past 6 weeks an error code (e:62:10) started to display. I tired the work arounds found on the internet and that worked for about 1 month. Now I am finding that I will have to spend ~200$ to replace the lens, which is ~1/2 the price of the camera after 3 years and 1 month of use. I really like this camera and I imagine that when I look for a replacement the best option will still be this model. Hopefully this issue has been resolved. I want to stress that this camera has never been handled poorly. When I cannot clear the code you can see the lack of image stabilization in the view finder and in the pic. If I had written this review before this error occurred it would have been 5 stars. I am really disappointed that this happened after 3 years. Maybe Sony will help me out.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    BROKEN AFTER LESS THAN 3 YEARS

    Posted
    SonyE6210
    • My Best Buy® MemberMember

    The DSC-HX400V is a bridge unit very versatile, pleasant to use, the zoom is very nice for animal or nature photos at great distance, the LCD repositionable is a plus. Unfortunately after less than 3 years of use the stabilizer breaks down, making it impossible to take sharp pictures. Thousands of users on the Internet have the same problem, see for example http://sony-e-62-10.tk/ or look for E:62:10 on the Internet. If I had known I would never have bought this model. For me it is a hidden defect or a problem of obsolescence programmed which Sony refuses to follow up despite the many complaints.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy

    Posted
    Astrokatz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed to buy a new camera when my Canon SX 50 HS wore out. I purchased the Sony camera based on a number of glowing reviews. I was first disappointed with its performance. The zoom mechanism is not sensitive at all. Then, when rapid fire shooting, the camera stops after ten shots and begins a lengthy image-saving process. But worst of all, this camera’s images are nowhere near the sharpness and quality that I got with the old Canon camera. When enlarged, the images are very grainy, even at the lowest ISO. The details look like smeared paint. I am very disappointed with my purchase and feel like I threw away the money that I used to buy the Sony camera. I wonder if I just got a bad individual camera, because of the good reviews that I read. Oh well, you live and learn.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A $60 caMERA IS BETTER THAN THIS Junk

    Posted
    jimbo28

    This camera is not even good enough for amateurs. You can take about 10 pictures before the battery dies. All of the controls are sluggish. Low light pictures are beyond useless. But the worst thing is the camera can not focus. I tried to take a picture of my son walking down isle at graduation (very slowly), missed the shot cause camera wouldn't focus. Next tried to take action pictures of my daughter a gymnastic champion ship. The high speed sports mode is a joke. Camera cant focus have never even gotten 1 picture of my daughter. Buy a Cannon or Nikon.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi jimbo28, we're sorry to hear about your disappointment. Thanks for sharing your concerns with us, we will forward this to the right people for future product developments. Thanks_Mitch

  • Rating: 1 out of 5 stars

    Not for me

    Posted
    MH1105

    Charged it overnight. Checked on it in the morning and the battery was still low. Also for a point and shoot, the shutter sound was really loud! If I wanted a loud shutter, I'll sticThe menu and grip is oddly placed. Maybe not for a woman's grip. Maybe it was my nails.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi MH1105, We are sorry to hear this. Make sure you're using the supplied AC adapter of the camera. Remove the battery pack and re-insert the same battery pack securely, or disconnect and reconnect the USB cable if still unresolved.
      Your feedback will be forwarded to the proper department.
      Regards,
      Vincent sony_US

  • Rating: 1 out of 5 stars

    dont purchase

    Posted
    paul
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the camera cause of the name brand. But when i found out it wouldn't record/playback video without having to download software. I was done then. I took it straight back to the store. For that much money it should come complete and ready for use. Not everyone has Internet on their computers.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi paul, there is no need to download the PlayMemories Home software to play the videos back on your computer. You can play them back on any movie player that supports AVCHD file format. Or you can shoot in mp4 for wider compatibility. Thanks_Mitch

  • Rating: 1 out of 5 stars

    Returned the item

    Posted
    1991corvettel98
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Was not a big fan of zooming in and not being able to focus

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great camara ,clear up close focus

    Posted
    Barbie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I went to antartacia and took the beat pictures with this camara very happy!

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Barbie, thanks for the great feedback, we love to hear from our customers. We're glad to see you're happy with the camera. Enjoy! Thanks_Mitch Sonystyle