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Customer reviews

Rating 4.5 out of 5 stars with 11063 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the Streaming Audio Wi-Fi Built-In Blu-ray Player for its ease of use, excellent picture quality, and compact size. Many appreciate the inclusion of built-in Wi-Fi for convenient streaming access and the player's overall performance. The affordable price point is also frequently praised. A small number of users reported issues with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 528 Showing 10,541-10,560 of 11,063 reviews
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good playback but the main menu gets frozen from time to time

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ExperiencedBuyer, We're sorry to hear that it's not working as expected. Kindly check on this link for troubleshooting steps to help isolate the issue:
      https://www.sony.com/electronics/support/articles/00030275
      ~Ralph sony_US

  • Rated 2 out of 5 stars

    I HAVE TO QUIT BUYING SONY!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UGH. i AM CATCHING UP ON MY REVIEWS AND REALIZED I JUST KEEP BUYING THE LATEST SONY BLU-RAY PLAYER AND THEY ALWAYS NEED REPLACING A YEAR LATER. OUR LATEST ONE, LOCKS UP AND WE HAVE TO UNPLUG IT FROM THE WALL TO GET IT TO WORK. NEVER AGAIN.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not EJECT our Wedding Video :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Blu-ray Player was a birthday gift for my mom. It was a discounted Open Box/Guaranteed Refurbished sale in store and my husband fell for the offer. Long story short, my mom only used it TWO times. The first time she watched my wedding video on it and left it inside the player. The second time she wanted to switch out the disk to watch a new movie, that we just got her for Mother's Day and the Wedding disc never ejected! The Player is stuck on the "ON" position and will not do anything else. It will not turn "OFF," "Eject," or "Play." I can't express how ANGRY I am that her birthday present is ruin, our money thrown down the drain, and worst of all we can't get the Wedding Video out of the player. NEVER EVER buy an OPEN BOX/REFURBISHED item from BEST BUY!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    very slow and low specs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very slow and buggy. can barely get on Netflix and watch anything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not purchase !!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has been around for years and used to be be really good. This is the second Sony Blu-ray player I had bought. The first one in the picture quality was not very good on it and it buzzed just a little bit when you close the tray of the disc drawer. The second one I bought just a week ago got it home buzzing real bad every time you shut the tray drawer with a disc in it it buzzes like crazy the color is all off even after you adjust it, looks horrible , the picture jumps up and down a lot, will not purchase a Sony player again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would like it to be hi def. & have more lights to show it is on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jahathor, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Worked for a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected immediately and worked well for a month. Then it didn't

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    you get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has a poor wifi reception and it is slow to load

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it in november last year, worked great until about 2 weeks ago, it has been cutting of the apps and making me reinstall them. software says it's up to date, but it kicks out the app info every few days. trying to return to swap out since we have the protection plan.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Missing key apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netflix and YouTube are the only two really usable apps. You can't add Prime or Hulu. In the questions section, it said these could be added. I wish I had searched further -- those can't be added. I will be returning the player.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    very easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It think it Should have had more descriptive instructions.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy it. Lasted just over a year, no power. Don't do it!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sony Blu-Ray Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales price was okay, could've been better. Netflix button a plus.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful Blu-ray player!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had two of these quit working on me within the first 90 days!! I bought the first one at Best Buy for my son and it quit playing DVD/Blurays. I contacted Sony for the warranty and they sent a new one. Well, guess what that one no longer works too! I'm very upset about this! I have a special needs son that loves to watch his movies and now he is unable to do so because of this issue. I hope Sony will realize that this particular model is a bad design!! Thanks!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Trina37!

      We are sorry to hear this issue. We would like to know more about the issue and help you out. For us to better assist you, please email us at [email protected] with the following details:

      Name:
      Case Number:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:
      Best Time to Call:

      Regards,

      Jay Sony_US

  • Rated 3 out of 5 stars

    Easy to use disk player.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice to have more than one option to play multiple sized disks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello fourpaugh! Thank you for sharing your preferences, we will take it into consideration for future product designs . ~Jeannette sony_US

  • Rated 3 out of 5 stars

    It was OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not like I remember the other ones. i have not seen all of the series.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok simple to set up small compac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just got it setup it works fine what do you want me to say thanks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The blu Ray didn’t last long. Broke after 3 months

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a a good player and it does exactly what I need it to do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great compact size.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy, happy with my purchase and the sale price.

    I would recommend this to a friend