Customer Ratings & Reviews
- Model:
- BDP-S3700
- SKU:
- 4743301
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the Streaming Audio Wi-Fi Built-In Blu-ray Player for its ease of use, excellent picture quality, and compact size. Many appreciate the inclusion of built-in Wi-Fi for convenient streaming access and the player's overall performance. The affordable price point is also frequently praised. A small number of users reported issues with the remote control.
This summary was generated by AI based on customer reviews.
DO NOT BUY THIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.total junk ... i wish i could give it ZERO stars. arbitrarily completely shuts down and no buttons work - but power button stays on?!? ... DO NOT BUY! READ OTHERS reviews of this pile of junk before laying money down!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi moomoo, we apologize for the inconvenience this may have caused you. We would like to hear from you regarding this issue so we can help. Please reach us at socialsupport@am.sony.com with your concern. Please also include your contact and product information. Thanks! ^Ron
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item turns on when you walk by it! Creepy! I have to unplug it!
No, I would not recommend this to a friendThey are getting worse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted one month. The unit it replaced (also Sony) lasted about 12 months and we thought it was just a lemon - apparently not the case. These are very poor quality products. Not the quality Sony built in the past. Exchanged for another brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Rich! It is unfortunate that the unit didn't meet your expectations and had to be returned, we appreciate the feedback and will be taking a look for further review to this information provided. Thank you~Jeannette
Has a life of 3-4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sub Standard Product Intrinsically has a lot of issues - Software & Hardware Wont power off Freezes all the time Disk wont eject Super slow interface Drops in and out of Wifi
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KPD18, we regret to hear that it didn't live up to your expectations. Please contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number so that we can assist you. Regards, ~Ralph
Doesn't support Prime or Hulu - bought 7/2020
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this specifically to watch DVDs & Prime only to find that it doesn't support Prime nor can you add that particular app. In fact, you can't add any apps - only select from a list (Hulu not available either). Frustrating. Returning it.
No, I would not recommend this to a friendslow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not the best. Im not completely satisfied with this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SmokeEater12, we regret to hear that your player failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, Erin
Stopped working after a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this DVD player principally for its wireless capability. Within a month of purchase, the player power light would come on, but the DVD tray would not open and none of the additional functions such as Netflix would work. It was unresponsive to the remote as well.
No, I would not recommend this to a friendPoor Stream, picture issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked at reviews for this player prior to purchasing it, thought it would be a good deal, the streaming quality was very poor for Netflix with picture issues, also blu rays looked softer. Exchanged it for a different model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheGreatOne, it is unfortunate that the player had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Freeze
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When searching for movies on prime, this device tends to freeze up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello 1234, thank you for your message. Troubleshooting steps can be found in the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/69542. Oscar.
Still trying to get apps to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter has at college but can't get the apps to load
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigL, we're sorry to hear about this. For possible troubleshooting steps to fix this issue, we highly suggest visiting the link below. I hope it helps. Regards, ^Ron
https://www.sony.com/electronics/support/articles/00151579
Not a happy camper
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a happy camper. I bought this for my daughter to replace one that broke. The other one had prime video and Disney+ but this one does not have either. Extremely mad!!!!
No, I would not recommend this to a friendDon’t let the Sony name fool you.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in May here it is June 15th already have to return. Wont play but machine is running. Only use a couple times a week. Not very good product.
No, I would not recommend this to a friendNO Hulu or Amazon Prime app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thinking it would stream Amazon Prime and Hulu. It does not. Prime has pulled its services to get you to buy the Firestick and Sony no longer carries Hulu. I'll be returning. I wish the description was more clear.
No, I would not recommend this to a friendSony Fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vibration of this unit is terrible. Very loud! Plays 50% of the time. Software is inferior. Won't update. Sony use to be a solid brand, but not anymore. Buyer beware
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ohno, we regret that the Bluray player failed to meet your expectations, but we thank you for bringing this to our attention. Please email us at socialsupport@am.sony.com with the issues you're currently experiencing with the unit. We'll do our best to help you correct it and show that we're still the solid brand you're referring to. Best regards, -Mark
no blu ray
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used this for dvds for a few months, and only when we put in a blu ray disc (and then another, and another) did we realize that the blu ray is not functioning. What a rip.
No, I would not recommend this to a friendFrustrating to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are no dedicated buttons for fast-forward and rewind.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, There are dedicated buttons for fast reverse and fast forward. You may check this link for more details (page 14): https://docs.sony.com/release//Manual_4579663131.pdf -Jerome
Not recommended
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to stream and to play Blu-ray movies. It stopped opening for Blu-ray movies 8 days after the return policy was up, of course. I don't recommend buying this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Subbzzero,
We are sorry to hear about your experience. You can isolate the issue by following the guide from this article: https://www.sony.com/electronics/support/articles/00007417.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Mostly works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, slow, slow. Press a button, wait for a reply. Repeat as necessary. Once you are ready to watch an Amazon video it'll probably disconnect from your Amazon account so maybe you try Netflix instead and then the Wi-Fi will disconnect. I wish I had returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ranomatic, we regret to hear what happened. You may refer to the link below to isolate the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/45251. Regards, ~Erin
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only 3 times using it. It will literally not so anything now. This is the 2nd straight Blu-ray, same model, and both have now done the same thing?! What is the deal?
No, I would not recommend this to a friendAwful Product - it ate my disc
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. It worked for about 60 days then just stopped. Can’t reboot, can’t even retrieve my disc which is trapped. The Best Buy whopping 2 week return warranty wasn’t quite long enough.
No, I would not recommend this to a friend