Customer Ratings & Reviews
See more imagesTCL - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner - White
- Model:
- H12W35W
- SKU:
- 6635217
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
Small but mighty
JenniferB Posted
I got this unit to replace my old one. This one is hands down the BEST window unit I've ever owned! It will freeze you to death in the best possible way. I went from keeping my window unit on the coldest setting all the time to having to actually cut this one off sometimes or have it cut up to 75 degrees. I didnt think I'd ever do that. Get this window unit and you will NOT regret it!
I would recommend this to a friend - Rated 2 out of 5 stars
Be careful
Consumer559 Posted
I did a store pick up. They loaded it in my car, when i got home I notice the box looked a little beat up. The unit was dropped or something. It was dented pretty bad. After talking to support they said i could return it which is an hour away from. Or if it works get compensated for the damages. I chose compensation since i would be wasting money on gas for another hour long trip and the unit seams to work ok. Waited a week for them to send my compensation. They sent it on a gift card and i tried using it and it would not work. After calling and waiting an hour to get through, i was told i have a defected gift card and would have to wait another week for a new one. Best buy sends out damaged product and defected things. Took me 2 hours just to get the wifi connected. I literally was just doing the same steps over and over again. And then it just finally worked. I never have worked so hard to get something connected to the internet.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi Consumer559,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need any further assistance with your window AC, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
Works well
ValC Posted
This was easy to install and fots perfectly. Make sure the window is no smallwr than 26” or it definitely wont fit. This keep my 600sq ft apt very cool. The remote is super helpful and easy to use. I dont use the eco feature but it might be usedul for some. Its over 90 degrees outside and this is strong enough to keep inside cool. This is definitely a powerful a/c and im hoping it lasts a few summers.
I would recommend this to a friend - Rated 4 out of 5 stars
Great Air Conditioner
KiaT Posted
Works really well and cools a large space the only downside is the loud noise it makes while it's not even on.
I would recommend this to a friend - Rated 5 out of 5 stars
Easy to use
gamerex42 Posted
Has been working non stop for past few days. Easy install and use. Only thing when setting up with phone you really have to hold the phone against the panel to get it to connect the first time. Otherwise has been a great product.
I would recommend this to a friend - Rated 5 out of 5 stars
Powerful unit
Tyisonly2letters Posted
Got this to cool our open living/kitchen area and it does a great job. It’s almost if not as effective as a mini split for cooling. It’s a little loud but considering the power I’d say that is an OK tradeoff.
I would recommend this to a friend - Rated 5 out of 5 stars
TCL 12,000 air conditioner
Userjs Posted
Easy to install. Easier with 2 people. Works great cooling my kitchen, dining room and living room. Happy with my purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi Userjs, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
- Rated 4 out of 5 stars
It cool!!
washer Posted
It cool the whole room, but I don’t like the noise but everything else is okay.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi washer, Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, Alison TCL Customer Support
- Rated 5 out of 5 stars
Window air conditioner
Love this air conditioner it works better tha m our central air. Would recommend it for sure.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi TinaMcNett, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
- Rated 5 out of 5 stars
Amazing Unit!
MommaG Posted
These units have been amazing. I have 2 other different brands in my home and work maybe only half as good as these! They cool more square foot than they say!
I would recommend this to a friend - Rated 5 out of 5 stars
great unit, cold very quick
gets coooooooooooooooooooooooooooooold and stays cold thru out
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi melikeyjava, Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC! Thank you, Alison TCL Customer Support
- Rated 5 out of 5 stars
Ac Unit Wondow
BRIANNAI Posted
Great little ac runs frequently to check temp and it can be a little loud but keeps room cool which is what I need
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi BRIANNAI, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
- Rated 5 out of 5 stars
Great AC !
Patty666 Posted
This window unit saved us ! It is cooling our kitchen and living room no problem ! Great Buy !!!
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi Patty666,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
TLC WINDOW UNIT
DannyE Posted
bought a TLC window unit , it’s been extremely great. Cools down nicely and is SO quiet. I’m only buying them from now on.
I would recommend this to a friend - Rated 3 out of 5 stars
Was severly dented
Chubs Posted
Less than 1 yearvold and the thermostat isnt working. It wont turn off and runs all the time. All they did was give me a small gift card for compensation after delivery.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi Chubs, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
- Rated 5 out of 5 stars
Air conditioning
LurienK Posted
So far unit is working very well. Very quiet and has good stream of air
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi LurienK,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
Cold Air
Hoffer Posted
Great product! Paid almost 1/2 price on sale. Super easy setup.
I would recommend this to a friend - Rated 5 out of 5 stars
Good ac unit
LuanN Posted
This unit kept our whole living room cold when our main ac went out and it light enough for me to install it on the window by my self
I would recommend this to a friend - Rated 1 out of 5 stars
Not as good as my last one
MamaBear Posted
I owned a TCL 10,000 btu smart air conditioner before this one. It had a bit different look (dual air direction vents). I dont think the blower pushes the cold air out nearly as good as my old one. You dont have alot of options for air direction as it is one long bar. It is loud & has had a squeal since day 1. Unfortunately I wasnt able to put it in my window right away & now I am past the return time. I definitely would have returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi MamaBear,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support - Rated 1 out of 5 stars
Not Impressed with TCL
Kovy1313 Posted
The unit we purchased had a bad compressor. It would make screeching sounds every time the compressor kicked in. Overall, the unit was way too loud to be used comfortably in our living room. I’m not impressed with TCL air conditioners.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi Kovy1313, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support