Customer Ratings & Reviews
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- Rated 1 out of 5 stars
If you want temporary clean
Ssl786 Posted
Works good for couple of months then starts throwing water out and smells very bad… not worth spending so much money and time on this product
No, I would not recommend this to a friendBrand response from Tineco Support
Posted
Dear Ssl786,
We are sincerely sorry to hear that your vacuum has started throwing water out and emitting a bad smell after a few months of use. We deeply apologize for the frustration and disappointment this has caused you, and we want to assure you that we take your feedback very seriously and will use it to continuously improve our products and services.
Based on your description, the device worked well initially but after a couple of months, it began throwing water out and producing a very bad smell.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
Our machines come with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please feel free to continue contacting us with the problems you are experiencing with your machine, and we will definitely work actively to resolve them for you.
Sincerely,
Tineco Customer Service Team